PodnMod Reviews 

Antwoord van PodnMod

19 jan 2021

Hi Jiaming
,
Thanks for contacting PodnMod.com

Apologies for the delay. USPS is experience holiday shipping volume, all package has been delayed.
Your order has been sent out on 30th Dec. 2-day shipping requested for your package. We have no control with the shipment after package sent out.

We just tracked you shipment. Tracking Number: *********1678. it shows：

January 7, 2021, 5:55 pm
Delivered, In/At Mailbox
Your item was delivered in or at the mailbox at 5:55 pm on January 7, 2021.

Very sorry for the delay. Please contact us if you have any questions.

Customer Service
Email: support@podnmod.com
Phone: 646.883.9218

Antwoord van PodnMod

Geüpdatet op 13 dec 2020

Hello Alisia,

Thanks for review PodnMod.cm

We have tried to contact you by email and phone call(left messages) since received review with “Fake relx Pods” on Trustpilot. We never receive any answers or feed back from you.

We carry genuine Relx pods. All product comes from Authorized RELX Distributor, each product have serial number/or QR code. These numbers can tracking product to manufacture step.

If you believe you received" fake" product. Please provide Serial number on the back of each pack, and Photos with these products. We can check the status for your order.

We understand there are competitions between businesses. However, accusing competitor sale counterfeit product was crossed red line. PodnMod.com reserve rights to proceed legal action against any person spread rumors.

If you have any question please contact us.

Customer Service
Email: support@podnmod.com
Phone: 646.883.9218

Antwoord van PodnMod

Geüpdatet op 12 dec 2020

Hi Nina,

Thanks for reviewing PodnMod.com

We apologize for the long wait. Due to the recent shipping delays we're receiving more than average volume of inquiries and our team members are trying their best to resolve issues as quickly as possible.
It is USPS policy to conduct a investigation once a package is reported missing and we will have to wait for the result from them to proceed further.
Based on our records, a refund has already been issued to you. Please let us know if we can assist you in any other way.

Again, sorry for the inconvenience this have caused you.

Sincerely,

Client Service
Support@podnmod.com

Antwoord van PodnMod

9 dec 2020

Hi Andy,

Thanks for reviewing PodnMod.com

Free shipping are available on purchase over $75, and free ground shipping on eligible order over $30. Please check our shipping & handling Policy page. https://www.podnmod.com/pages/free-shipping.

We have updated our payment service to credit card processors directly, which conducting better shopping experience, fewer steps to check out, with out redirecting payment page etc.

if you have any question please feel free to contact us.

Sincerely,

Client Service
Support@podnmod.com

Antwoord van PodnMod

27 nov 2020

Hi Trinity,

Thanks for reviewing PodnMod.com

We just checked your order #****3847. it states "order automatically cancelled, due to age verification failed". If you miss typed information in the age verification process, the system will automatically decline order. please place new order with correct information.

Your payment has been voided/refund when order get cancelled. Depend on your bank/financial institute , the refund usually take 1-2 business days to hit your account. Some banks take 7-10 day. Please contact your financial institute directly.

Sorry for the inconvenience. if you have any question , please contact us support@podnmod.com

Sincerely,

PodnMod.com
Client Service Team

Antwoord van PodnMod

4 nov 2020

Hi Mark,

Thanks for reviewing PodnMod.com

The tracking shows: Notice Left (No Authorized Recipient Available) .

Your package have been sent out as 2-day shipping service. After shipment sent out, we have no control with shipping carriers. Please contact USPS directly if reschedule needed. Currently re-delivery scheduled on Nov 4th.
Very sorry for the inconvenience.

Client Service
Support@podnmod.com

Antwoord van PodnMod

14 okt 2020

Hello,

Thanks for reviewing PodnMod.com

Please note all returns must meet our return policy. check detail link https://www.podnmod.com/pages/return-policy. PodnMod will grant refunds and exchanges based on a case-by-case basis, and according to PodnMod’s criteria.

Due to Covid-19, Health and safety concerns prevent us from accepting any e-liquids, tanks and atomizer coils, e-liquid cartridges, tanks and herb products (both used and unused) for return.

Sincerely,

Client Service Team,
Support@podnmod.com

Antwoord van PodnMod

14 okt 2020

Hello,

Thanks for reviewing PodnMod.com

I have checked your order status and customer service note. Based on the communication email your have sent, your haven't receive the package yet. Your shipping agent can not handle nicotine product shipment.

Please return "faulty" products you claimed, all product have one year manufactory warranty from the date of purchase.

Please note all returns must meet our return policy. check detail link https://www.podnmod.com/pages/return-policy

Best regards,

Client service Team
support@podnmod.com