I really enjoy Pola icepoles, Blackcurrant and the lemon are my two favourite flavours as they’re a little less sweet than some of the others. The lemon is really refreshing. Perfect size and easy t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I thought I’d get these to stick in my freezer for hot days as the supermarket’s freezers keep breaking down in the heat. I wasn’t expecting too much but yhese aren’t in the same vicinity as squash in... Toon meer
Bedrijf heeft geantwoord
I was skeptical because kids ice pokes are much cheaper, but these are worth every, we are hooked on every flavour. Impatiently awaiting the mango one. Amazing customer service too.
Bedrijf heeft geantwoord
Loving these cocktail ice pops!! First order - went for the mixed alcoholic ‘tipsies’. These taste fabulous, and very welcome in the hot weather - hard to choose a favourite , it’s between the mojito... Toon meer
4,7
Uitstekend
189 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Sadly, same as previous reviews
*update* they did arrive on 27th Feb and are utterly delicious! Communications were poor, but despite this, I wish this small business all the best, and I will be reordering.
Same as previous reviews, and no response to email sent on 9th Feb. However, received an email today asking for a review of the goods I’ve received! Hoping goods will arrive, as I like supporting small businesses. All that’s needed is reassurance, as I do understand they may have been deluged.
14 februari 2024
Review zonder uitnodiging
Took money immediately but still waiting for the product
Almost 3 weeks since I placed my order and, more importantly, Pola took my money and still no product received. They must have known that appearing on prime time TV would have generated interest and therefore more sales but clearly did not have the foresight to plan for it. No warning on the website even to this day about long delivery. I placed my order at the time they were actually on Dragons Den (around 8.40pm) so find it very hard to believe they haven’t got around to my order yet !!!! I have requested a refund but all I have received is a generic email from “Isaac” that I’ve already received twice before saying there is a slight delay in delivery. I wouldn’t say 3 weeks was a slight delay. I’m beginning to think I’ve been ripped off and I’ll never see either the goods or my money !!!
25 januari 2024
Review zonder uitnodiging
Failed to provide product
I ordered the product since seeing it on Dragons Den. The company clearly knew about positive responses they got from Dragons so expected even to an untrained eye that these would have triggered an increased interest in their product. There are months between the show shooting and actually being aired, yet they chose to completely not prepare for it. When placing my order, there was absolutely no notice on their website to notify of any delays, and only after a week of no updates to my order, I received a generic email message about high volume of orders. After 2 weeks, I reached out to them asking how much longer, as if it was going to be another week (3 weeks since the order at that point), I would like to cancel and request refund. After a day I got a reply to my email not answering my question, instead quoting once again high volume of orders. I immediately replied, thanking them for their response asking if they could answer my question as if it's going to be more than another week, I wanted to cancel and get refund instead. No response this time, so it left me no other option than contact PayPal (thankfully paid via PayPal rather than card directly). After two days (after being contacted by PayPal) they arranged refund.
I'm very disappointed with the service, as I'm a true believer in supporting start up businesses and this company has completely failed to function (in all aspects from keeping their stock levels updated on their website, responding to customer queries).
Cannot recommend, sorry
11 februari 2024
Review zonder uitnodiging
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