I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud
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Lees wat reviewers zeggen
Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... Toon meer
If you just want to buy a ticket, fine.. but do t expect ANY customer service. They have 2 different phone numbers, both weren’t operating the day I was traveling. Multiple emails sent, no reply. S... Toon meer
Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!
Bedrijfsgegevens
Geschreven door het bedrijf
At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.
Contactgegevens
Polen
- polishtrains.eu
3,5
Gemiddeld
29 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I manager to return the tickets via the…
I manager to return the tickets via the website - much faszerowane than standing in long queues that I often see at railwya stations!
13 oktober 2023
Review zonder uitnodiging
Good service
SUPERB! It's easy way to buy tickets for polish trains and it works well! Helpful support via mail or phone.
Tip: first check your spam box, if there is no ticket, contact customer service.
2 oktober 2023
Review zonder uitnodiging
Website looks legit but is a SCAM…
This website looks convincingly professional but is a scam. I booked and paid for train tickets (credit card payment was processed) but no confirmation email or tickets ever arrived. Nor did I get a response to my query email. Money down the drain!!! DON'T USE THIS WEBSITE
25 augustus 2023
Review zonder uitnodiging
Scammer
If i have a chance to leave no star, I would. Purchased 2 adults return train tickets from this website for Warsaw to krakow recommended by google. It is a scammer! Waited more than an hour to receive valid tickets sent to my email but never arrived. Did not look genuine. Contact Monzo asap to raise a dispute. Avoid!!!
29 augustus 2023
Review zonder uitnodiging
1st class had No Class
We had 1st class tickets from to Budapest from Warsaw and return. What a joke. Nobody picked up our trash (from buying drink from the food car). Conductors were sometimes nasty. There was no benefit to paying for a first class ticket except for having a table. Big deal.
6 augustus 2023
Review zonder uitnodiging
SCAMMERS!
I bought through Polish trains website tickets for two people from Cracow to Wrocklav and return. I never got the tickets neither on my e-mail nor as SMS. So I had to buy tickets at the station (at a lower price). I asked for refund of both tickets but I got money (minus commisions) only for one.
The name Polish trains induce customers to think that they are dealing with the national railways company, but actually they are just brokers that provide tickets (but not always, as in my case) with a significative commission which they do keep when you ask for refund (even if you got no tickets as it occurred to me). Conclusion: do not trust this website when buying tickets for polish railways.
31 juli 2023
Review zonder uitnodiging
If you just want to buy a ticket
If you just want to buy a ticket, fine.. but do t expect ANY customer service. They have 2 different phone numbers, both weren’t operating the day I was traveling. Multiple emails sent, no reply. Short of story - you can probably buy your ticket at the station for less hassle and greater ability to change (they made me contact Polish Trains about my reservation at station.. wouldnt even talk to me)
10 juli 2023
Review zonder uitnodiging
Scammers
Scammers! Never use this service!
There was a bug on the site and because of this I bought tickets in the wrong direction. I wrote to the company about this situation, providing a photo of the problem, to which they answered me that there was nothing like that on their website and this is my problem.
They refunded only part of the ticket price and because of their bug on the site I lost money.
16 maart 2023
Review zonder uitnodiging
Excellent!!
Travelled for the first time with this company (we are on holiday in Poland from Ireland).
Absolutely can not fault this company.
We had the most comfortable train journey from Warsaw to Krakow (return) - we took the fast train.
The food on board was delicious and the staff so helpful and polite.
The train was spotlessly clean inside and arrived and departed on time.
I had an issue where I needed to change the departure time of the ticket I booked so I emailed customer service who promptly dealt with my request.
Fabulous service!!!
17 februari 2023
Review zonder uitnodiging
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