Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Toon meer
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Lees wat reviewers zeggen
Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Toon meer
I have always admired the shades and wanted one so I bought 2 silk shades plus 2 marble bases and 2 lightbulbs Thrilled with the look but neither initially worked after much investigation and a fuse... Toon meer
I am so impressed with this company and their products. Ordered 2 switches (toggle) in bronze. They arrived really well packaged the next day, which is impressive, but the quality of the switches is j... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...
Contactgegevens
Verenigd Koninkrijk
- 020 7351 3003
- hello@pooky.com
- pooky.com
4,6
Uitstekend
1K reviews
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Happy Overall, But Packaging Could Be Better
I’ve made three purchases over the past two weeks and overall I’m very pleased with my experience. The lampshades I ordered are lovely and exactly what I was hoping for.
However, I did have an issue with the large terracotta lamp base. It arrived with the packaging in very poor condition - the box was badly damaged and the polystyrene inside had broken down, leaving pieces everywhere. Thankfully, the lamp itself wasn’t damaged, which was a relief.
That said, when spending £100 on a lamp base, I would expect a higher standard of packaging to ensure it arrives in perfect condition. I hope this feedback is helpful and that packaging can be improved for future orders.
17 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi there,
Thank you so much for your recent purchases, we’re so pleased you’re happy with the lampshades.
We’re very sorry about the poor condition of the packaging for your terracotta lamp base. While we’re glad it arrived safely, we completely understand your expectations at that price point. Your feedback is appreciated, and we’ll be reviewing this with our team to improve our packaging.
Thank you again for bringing it to our attention.
Best,
Mara
Really lovely, high quality products
The dimmer switches I ordered were delivered quickly and were really well packaged to protect the brass. They are great quality and make a classy addition to my sitting room. I will definitely be ordering some of the lamps I have had my eye on.
16 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Katy,
Thank you so much for your lovely review. We’re delighted to hear the dimmer switches arrived quickly and look so classy in your sitting room.
We’d love to help when you’re ready to choose your lamps - thank you again for your support! ✨
Best,
Mara
Brass bulkhead light.
I took delivery of a brass bulkhead light from Pooky. Im very impressed with the quality of finish and its a very solid and well made item. Definitely be shopping with them again.
18 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi there,
Thank you! We’re so glad you’re impressed with the brass bulkhead light. It’s great to hear you love the quality and solid finish. We can’t wait to welcome you back for your next purchase!
Best,
Mara
Great quality and quick delivery
Really lovely lampshades, great quality and perfect colour, look really perfect and not see through at all.
Fast delivery and packaged really well
12 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Sarah,
Thank you so much for your wonderful review! We’re delighted to hear you love the quality and colour of the lampshades and that they’re exactly what you were hoping for.
We’re also pleased they arrived quickly and safely. Thank you again for your support!
Best,
Mara
Just excellent!!
Pooky gives excellent service every time. The items are always extremely well packed and arrive speedily. This, on top of everything being of the highest quality and exactly as described online, makes Pooky my go-to when looking for lighting.
17 januari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Trudy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re consistently happy with the service, packaging, and quality. It means a lot to know we’re your go-to for lighting. We truly appreciate your support! ✨
Best,
Mara
Small cooper
The lamps were delivered quickly and well wrapped. They are beautiful. We did have some trouble with the bulb connection in one of the lamps but eventually we got the bulb in and it is working well.
10 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Naomi,
Thank you for your lovely review! We’re so pleased your lamps arrived quickly and that you’re happy with how they look.
We’re sorry you had a little trouble with the bulb connection, but we’re glad it’s now working. Please feel free to reach out if you ever need any assistance. We’re always happy to help.
Best,
Mara
Light fitting arrived promptly &…
Light fitting arrived promptly & securely packed. When I get it up I’ll send you a photo of it in situ.
14 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Dervilla,
Thank you for your lovely review! We’re so pleased to hear your light fitting arrived promptly and safely. We’d absolutely love to see a photo - please do send it through!
Best,
Mara
I love lots of things from Pooky
I love lots of things from Pooky, especially their lights and lampshades. I reserve judgement on their dimmer light switches as several don’t work very well and have to be replaced.
13 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Jacqui,
Thank you for your support, we’re so glad you love our lights and lampshades.
We’re sorry the dimmer switches haven’t worked as well and appreciate your feedback. If you’re still having issues, please reach out. We’d be happy to help.
Best,
Mara
Beautiful mini rechargeable lamps
Beautiful mini rechargeable lamps. Less happy with lampshades. The teal silk was very roughly attached to the shade, and I can see the join when the light is on. Not good enough for that price.
16 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Lisa,
Thank you for taking the time to share your thoughts.
We’re delighted you’re enjoying the mini rechargeable lamps, but we’re truly sorry the lampshade hasn’t met expectations. The finish you’ve described isn’t what we’d hope for, and we understand your disappointment.
We really appreciate the feedback.
Best,
Mara
Ordering and delivery all very good
Ordering and delivery all very good .
The lampshade was a bit smaller than expected and only just clears the “bulb” unit . Would have preferred it slightly bigger . Beautifully made shade though .
13 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Jacqui,
Thank you for your kind feedback.
We’re so pleased that ordering and delivery went well, and that you’re happy with the quality of the shade. We’re sorry it wasn’t quite as roomy as you’d hoped; we completely understand.
If you’d like help exploring a slightly larger option, we’re always happy to help.
Best,
Mara
Soft and cosy lighting
Gorgeous lampshade that gives a soft and subtle light.
2 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Charlotte,
That is wonderful to hear, thank you so much for taking the time to reach out.
Best,
Mara
very high quality lamp
16 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Josephine,
Superb, we love that you love your lamp as much as we do.
Best,
Mara
The lights arrived on time and are as…
The lights arrived on time and are as they appear on the website.
13 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Sara,
Thank you for your feedback, and your experience was swift. We look forward to serving you again soon!
Best,
Mara
The customer support folk are great but…
The customer support folk are great but surely having to use them isn’t the best outcome. Part of the problem was my fault. The lampshade I chose to go with the lamp was not the right choice and the return was far from fuss free. Yodell refused the label. First lot of customer support.
The Gemini rechargeable unit came without charging lead or control. Second lot of customer support. When promptly sent, the control isn’t very responsive and the unit is much less bright than hoped (and needs recharging frequently, requiring removing lampshade etc). It is not bright or strong enough for a floor lamp.
The lamp was assembled by adult daughter who didn’t comment on the bottom being a different colour from the rest. When I was able to pay attention I was surprised. Third lot of customer support.
Can I face returning a heavy lamp or pretend that the two colours are deliberate?
I’ve always fancied a Pooky lamp, daughter has one I covet, but this one is a bit of a disappointment.
Customer service great, not sure the product is quite so good.
10 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Mary,
Thank you so much for such an honest review.
We’re really sorry this ended up being such a frustrating experience, especially when you’d been looking forward to your Pooky lamp. While we’re glad the team were able to help each time, you’re absolutely right, it shouldn’t have taken multiple contacts to sort things out.
We’re sorry too that the Genesis unit and the lamp itself haven’t lived up to expectations. That’s genuinely disappointing to hear. If you’d like to talk through returning it or finding a better solution, we’d really love the chance to make this right.
Best,
Mara
Great quality and service
I recently ordered a lampshade from Pooky and I’m so impressed. The whole process was straightforward from start to finish - the website was easy to use, ordering was quick, and delivery was incredibly fast. Even better, it was free.
The lampshade itself is beautiful and exactly what I was hoping for. The quality feels great and it’s made such a difference to the space already.
A really smooth experience all round - I’d definitely order from Pooky again
10 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Emma,
Thank you so much for your wonderful feedback!
We’re thrilled to hear the whole experience, from ordering to delivery, went smoothly and that your new lampshade is exactly what you hoped for. It’s fantastic to know it’s made such a difference to your space.
We can’t wait to welcome you back to Pooky again!
Best,
Mara
Antwoord van Pooky
Hi there,
Thank you so much for your feedback - this is wonderful to hear!
Best,
Mara
The lighting partner that never diminishes.
Great selection of products, easy and intuitive online portal and items received from DPD within a couple of days. Fantastic.
11 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Neil,
That's so wonderful to hear! Thank you for taking the time to leave your feedback.
Best,
Mara
Very disappointed
Having admired the brand for some time, I decided to travel down to London today and visit the showroom in Chelsea. I wondered in full of excitement. Sadly after 15 minutes of walking around browsing aimlessly I was not approached once. I finally asked an advisor sat at a computer for some help but she seemed very uninterested and didn’t even stand up. I decided to leave soon after this underwhelming customer experience and still none the wiser on what products to order.
10 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Colin,
Thank you for taking the time to leave your feedback. We appreciate all feedback, good and bad, as it allows us to learn and make sure these situations don’t happen again.
I’m really sorry you had this experience, this definitely isn’t what you’d expect from us, and I will be discussing this with the team. I would really appreciate you getting in touch over email at hello@pooky.com or over the phone on 020 7351 3003 so we can discuss this further.
We expect our team to make sure everyone feels welcome in our showrooms, and we like to see it as a home from home, so I’m really disappointed this wasn’t the experience you received.
If you are ever willing to give us the chance to change your mind about the service we provide, please do come in and myself or Celina would be more than happy to help with any questions or advice you may need.
Again, I am really sorry, and please do get in touch to discuss this further.
Best wishes,
Robyn
Head of Retail
Excellent quality product
Excellent quality product . Brings a little fun to a previously bland floor lamp!
Fast delivery. Would highly recommend.
6 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi JW,
Thank you for your review. We’re thrilled you love your Pooky shade and that it continues to transform your space with its quirky beauty. If you need anything else, we’re here for you.
Best,
Mara
Difficult returns
Products are mostly nice but returns take long time (in my case it was a month), there is a small window for returning your order and they don’t offer 100% refund for items previously installed even if they are returned not damaged.
9 februari 2026
Review zonder uitnodiging
Antwoord van Pooky
Hi Agnieszka,
Thank you for your honest feedback. We’re glad to hear you found the products nice, but we’re sorry your return experience was longer and more complicated than expected.
We appreciate your comments about our return window and refund policy; they’re important for us to consider as we look to improve our service. Your feedback will help us make the process clearer and smoother for future customers.
Best,
Mara
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