Poolinstore Reviews 46

I love my poolin machine! I have gotten a lot of enjoyment using it and any time I have a question the engineers are quick to respond and help!

I’ve been very happy with my Poolin EOX machine. It has been operating smoothly and reliably since I started using it, and the overall stitch quality has exceeded my expectations. I have ordered it directly from Poolin official website. Transaction went very smooth and easy. My machine arrived in less than a week. It comes with all tools, manual and accessories to start with. I am enjoying using My POOLIN EOX machine.

I’m also impressed with the customer service. Whenever I had questions, the support team was responsive, professional, and genuinely helpful. It’s great to know they stand behind their product.

Overall, I’m very satisfied with the Poolin EOX machine and would recommend it to anyone looking for a reliable, high-quality machine backed by excellent customer support.

Machine repair technicians, available at any time of day via WhatsApp, are always ready to help you if you have any problems with your machine. Their after-sales service is incredibly efficient

Very good experience 😃

Excelente servicio, excelentes maquinas y excelente servicio al cliente post-venta.

First of all, I am a total newbie when it comes to embroidery, no experience especially when it comes to multi needle machine. Before I purchased my poolin EOM, I was considering 2 other brands. Ultimately I decided to go with poolin because of the reputation of the technical support. Boy am I glad I went with my purchase, because right now that I’m starting to make embroidery products, it is golden I have Kevin on the “hot line”. He has helped me every single time! I don’t want to give them any ideas but I feel like I’m on a paid tech support service with them. Just because of the back up I get with this machine, I would not hesitate Recommending this machine especially for a beginner like me. Shout out to Kevin for a great awesome tech support.

Absolutely fantastic experience with the whole Poolin /Bai team. They are so informative and helpful anytime we need it. I've had my share of random pop up issues over the last year or so and Leo was there to help. Sent me replacement parts at no cost and I was back up and running in NO TIME!

The gear and equipment on their site is always shipped quickly and packed nice. If you're in the hunt for anything embroidery, go Poolin. Especially if you are new to it!

They were very helpful and worked with me through everything. He checked on me regularly to make sure I was completely satisfied. The customer service is top tier.

I’ve had a great experience with my Poolin EOM embroidery machine. The machine performs well and hoping my hobby grow into embroidery business, The stitch quality is excellent, and it’s been a reliable machine for the projects I create.
What has impressed me the most is the customer service. Kevin Xu has been exceptional from the beginning. He regularly checks in to see how everything is going, reminds me about routine machine maintenance, and is always available to answer my questions quickly. He even asks me to send photos of the front and back of my embroidery designs so he can help ensure the machine is stitching properly and offer suggestions if needed.
Knowing that someone genuinely cares about my success and is willing to help whenever I need it has made a huge difference. I truly appreciate Kevin’s dedication and support.
I highly recommend the Poolin EOM to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu and the Poolin team, for making this such a positive experience!

I had a great experience with this company. The machine I purchased works very well, and what impressed me the most was their customer service. Their support team was responsive, helpful, and quick to answer all my questions.

When I had an issue, they handled it professionally and arranged a replacement very quickly, which made the whole process smooth and stress-free. It’s reassuring to buy from a company that stands behind its products and truly cares about customer satisfaction.

I highly recommend them and would definitely buy from them again.

I love my machine and I am very much content with the customer service. Technicians have been very helpful in assisting and answering all of my questions. Highly recommend and will be purchasing another machine very soon!

I have the Poolin Eoc07 it’s my very first embroidery machine and I had no machine embroidery experience before getting it, I had no difficulty getting started, their youtube channel has videos to help you get started and the customer service team is very good, they even answered my silly questions about random concerns I had about using the machine since I’ve never used one before.
The machine itself is also a good size, I can make tiny things or very large things with it, although Richword thread is recommended ive had no problem using old unknown sewing thread that has been sitting around for years, or machine embroidery thread from other companies with the machine

My husband upgraded my embroidery machine for Christmas to a Poolin! I love the machine. It is user friendly and the support is amazing! When I have any questions, they are there to help and always resolve the issue for me. Couldn't be happier with the machine and the support team!
Laura

Ho acquistato la Poolin Eco06 qualche tempo fa e devo dire che ha superato di gran lunga tutte le mie aspettative. È una ricamatrice straordinaria, ideale sia per chi è alle prime armi sia per chi vuole portare i propri progetti a un livello superiore.
Ecco i punti di forza che mi hanno fatto innamorare di questo modello:
Facilità d'uso e intuitività: Il display touch screen è chiaro, reattivo e facilissimo da navigare. Caricare i propri ricami personalizzati tramite USB è un'operazione immediata e senza intoppi.
Precisione e qualità del punto: I ricami sono puliti, precisi e i colori vengono sfumati e gestiti divinamente. Ho testato la macchina su diversi tipi di tessuto (dal cotone leggero al denim più pesante) e il risultato è sempre professionale.
Rapporto qualità-prezzo imbattibile: Per le funzionalità che offre e l'ampia area di ricamo, il prezzo è assolutamente competitivo rispetto ad altri marchi sul mercato.
Incredibile supporto clienti (Poolin): Questo è il vero valore aggiunto. Per qualsiasi dubbio o piccola calibrazione iniziale, il team di assistenza Poolin è stato super disponibile, rapido nelle risposte e mi ha guidato passo dopo passo con estrema gentilezza.
Inclusi nella confezione ci sono anche ottimi accessori che permettono di iniziare a ricamare fin da subito. La consiglio a occhi chiusi a chiunque cerchi una macchina affidabile, robusta e ricca di soddisfazioni.
Voto: 5/5 stelle! ⭐⭐⭐⭐⭐

I love this company. I love that you can get unlimited help and they will walk you thru it until it’s perfect. I have a single needle 05 as well as a poolin EOX, customer service is amazing and would recommend

Kai was an amazing help to me when troubleshooting my machine! Thank you!!

I have had an excellent experience with Poolin. The machine was surprisingly easy to learn, even as I was getting started with embroidery. The setup was straightforward, and the user-friendly design made the learning process much less intimidating.
What has impressed me the most is the customer support. The Poolin technicians have been amazing—responsive, knowledgeable, and always willing to help when questions come up. Their guidance and support have made a huge difference and have helped me gain confidence using my machine.
If you’re looking for an embroidery machine that is beginner-friendly and backed by a great support team, I highly recommend Poolin!

I absolutely love my machine. I bought the Poolin EOC06 and was very nervous about figuring out how to use it but their tech support guy, Kevin Xu, has don’t a phenomenal job with helping to work out errors and learning to use my machine! Poolin gets a 10/10 in my book! I look forward to getting more of their products!

Great embroidery machine and excellent customer support. The machine is easy to use, runs smoothly, and gives beautiful results. Whenever I needed help, the support team was quick and helpful. Very satisfied with my purchase!