I wanted 2 bespoke hardened glass shelves but found that most companies offering this service had severe restrictions on what sizes of glass they could work with and consequently none were able to pro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a replacement pane of glass sent out for a smashed window on our boat. Fits perfectly, actually looks better quality glass than all our other windows! Packaged really well as well. Will be using p... Toon meer
Bedrijf heeft geantwoord
The item arrived, and was exactly as expected. Very happy. The delivery was a little stress inducing. It arrived far sooner than the given time slot, so no one at home to meet the delivery. I was surp... Toon meer
Bedrijf heeft geantwoord
Lovely service from ordering to delivery. Balastrade cut to the exact size we needed. Delivery was excellent and glass very well packed. Ordering online was so easy, just put in what you require, ge... Toon meer
Bedrijfsgegevens
- Glas- en spiegelwinkel
- Decoratie- en interieurwinkel
- Glasbranche
- Glasfabrikant
- Glaszetter
- Interieurbouwer
Geschreven door het bedrijf
We specialise in bespoke architectural glass products; from glass shelves, worktops and splashbacks for your kitchen, to custom shower screens, enclosures and mirrors for your bathroom. As well as internal and external balustrading for domestic and commercial projects.
Contactgegevens
Unit K - Braintree Industrial Estate, Braintree Road, HA4 0EJ, Ruislip, Verenigd Koninkrijk
- 02033322003
- info@pradglass.co.uk
- pradglass.co.uk
4,6
Uitstekend
1K reviews
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Swift service … glass a perfect match…
Swift service … glass a perfect match to the picture I sent them.
16 april 2023
Antwoord van Prad Glass
Hi Carol,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
everything went well
everything went well. the order, the drawings, the quotation and the Lead time. there was a missing item lost by the courrier which was replaced promptly in 2 days.
also one of the shower knob was not right for the folding door ordered and it was promptly replaced.
i could not fail the service or the quality under any point of view.
29 maart 2023
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
It was a complicated job but the guys…
It was a complicated job but the guys got it done beautifully and the price was very fair
4 april 2023
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Excellent customer service
Excellent customer service, the custom glass I ordered is perfect!
23 maart 2023
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Easy to order and prompt delivery
Easy to order and prompt delivery. I ordered glass to protect a sideboard, really pleased with the product and value for money.
22 maart 2023
Antwoord van Prad Glass
Hi Shanie,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.😅
Best regards,
Prad Glass Team
Slight hicup but all well now
I ordered one piece of tempered black glass for a small shelf, 8 x 140 x 996 mm. Firstly I received no correspondence emails at all so I had to call them twice over two weeks before they sent me any confirmation of my order. Secondly when the glass arrived It was slightly curved over its length such that if you put it on a flat surface it rocked when you touched either side, I've never seen that with glass before. If you looked down the length of was easy to see the curve. There was a slight scratch on the black coating which I had to put electrical insulating tape over to stop me seeing light coming through it it when the shelf was up. So you can understand my disappointment. I'm not sure they have a quality control as this could have been spotted by anyone, I would not have allowed this piece of glass to be shipped, especially when it cost £125 plus delivery.
***Update*** After posting my review, Pradglass have remade and sent me another piece of glass which was perfect. Maybe I could have given them another call about my disappointment with the first piece of glass before I wrote the first review.
In my eyes Pradglass have acted quickly and made the problem better. Therefore I have updated my review score accordingly.
23 maart 2023
Antwoord van Prad Glass
Dear Roger,
Thank you for bringing this to our attention and we apologise for any inconvenience this has caused you. We do apologise that you did not receive any correspondence emails initially, it is possible that the emails may have ended up in your junk emails or there may have been a technical error on our end.
Regarding the curved glass and the scratch on the black coating, we apologise for the lack of quality control and we assure you that this is not indicative of our usual standards. We take this matter seriously and will remake the glass and send it to you within 10-15 working days. We appreciate your feedback and will use it to improve our service in the future.
Best regards,
Prad Glass Team
Happy with my order
Very nice piece of glass for a table and really well packed. Longer wait than would have expected, but result is great
23 maart 2023
Review zonder uitnodiging
Antwoord van Prad Glass
Hi Ewa,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. Our standard lead times are noted underneath where you will have submitted your order (10-15 working days) in which we are happy to say we delivered yours in 7 working days.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass. 😅
Best regards,
Prad Glass Team
Superb glass and service
15 maart 2023
Antwoord van Prad Glass
Hi Peter,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass. 😅
Best regards,
Prad Glass Team
Antwoord van Prad Glass
Hi Peter,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
I'm very happy with their service.
I'm very happy with their service.
At first they sent my order wrong. I had asked for a round glass and they sent me a square one.
After talking with them, they sent it to me in less than a week without charging me anything, and the round glass was much more expensive.
28 februari 2023
Antwoord van Prad Glass
Hi Joel,
Thank you for taking the time to leave us a review. We apologize for the initial mistake with your order, but we are glad to hear that our team was able to quickly resolve the issue.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
First glass experience
Very simple process for ordering. The glass arrived on time and fitted perfectly. A real pleasure to deal with you.
7 maart 2023
Antwoord van Prad Glass
Hi Peter,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Took a few days to arrive but very…
Took a few days to arrive but very pleased with the product
27 februari 2023
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order. We did manage to get your order delivered to you early as our normal lead times are 10-15 working days and we delivered within 8.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Very good product and service
Very good product. Quicker than suggested delivery. ReLly well packed. Will use them again.
6 maart 2023
Antwoord van Prad Glass
Hi Gary,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Great options to create bespoke glass…
Great options to create bespoke glass panels, delivered when expected and easy to use website. Would definitely use again!
27 februari 2023
Antwoord van Prad Glass
Hi,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Antwoord van Prad Glass
Hi Lisa,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
We take pride in delivering high-quality glass products and exceptional customer service. If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Custom glass product that was good value with speedy delivery.
High quality product which is easy to specify and order. Helpful customer services send relatively quick manufacturing and delivery process. Overall a good experience and a good outcome.
1 maart 2023
Antwoord van Prad Glass
Hi Gary,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
We take pride in delivering high-quality glass products and exceptional customer service. If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
Really pleased
Really pleased. Very quick from order to delivery. Packaging excellent.
27 februari 2023
Antwoord van Prad Glass
Hi Karen,
Thank you for taking the time to leave us a review. We're glad to hear that you're happy with your order and our service. It means a lot to us to know that we've provided you with a positive experience.
We take pride in delivering high-quality glass products and exceptional customer service. If you need anything further or have any questions, please do not hesitate to contact us.
Thanks again for choosing Prad Glass.
Best regards,
Prad Glass Team
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