PWI is an absolute joke of an organization. I took my son's 4Runner in for an oil change and the repair shop found the the rear CV axle was close to failure and had to be replaced. Rather than honori... Toon meer
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Lees wat reviewers zeggen
The customer service was great. I needed a new alternator and was out of town. PWI covered the tow and the alternator repair. Great communication and assisted me in finding a repair shop. The repair s... Toon meer
Bedrijf heeft geantwoord
Caleb made filing a claim simple and quick!! He allowed me to get the customer rolling again very quickly!!! From filing and getting the authorization to payment, everything went smooth!! Happy to wor... Toon meer
Bedrijf heeft geantwoord
Caleb Overdorf did an amazing job helping me out. I am a service advisor at a shop, and I have dealt with a lot of warranty companies. Caleb shot me a call, made life easy, and helped me help my custo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Geschreven door het bedrijf
Contactgegevens
PO Box 278, 17961, Orwigsburg, Verenigde Staten
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Caleb Overdorf was a great help and…
Caleb Overdorf was a great help and made the experience that much better. He went above and beyond to help rectify the issue with my jeep. Pwi is a great and understanding company. They go above and beyond the rest of the warranty companies hands down.
30 mei 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're so glad to hear that Caleb provided such great support and helped make your experience a positive one. Going above and beyond for our customers is what we strive for, and we truly appreciate your recognition.
Abhorrent company
This company is absolutely abhorrent. Do not purchase any kind of contract with them!
27 mei 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, we weren’t provided with any details to look into your concerns. We take contract fulfillment seriously and would like the opportunity to review your situation. Please contact us directly at 800-548-1121 so we can better assist you.
great service prompt on the phone and…
great service prompt on the phone and absolute ease of submission with the claim. easy to work with. 100% recommend.
14 mei 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're so glad to hear your experience was smooth and hassle-free. We truly appreciate your recommendation!
Caleb was great along with Mike
Caleb was great along with Mike. They made the process easy and very painless. I work with aftermarket insurance companies a lot and I have to say this was the smoothest one yet.
14 mei 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're thrilled to hear that Caleb and Mike made the process smooth and easy for you. We appreciate your feedback and look forward to working with you again!
always easy do deal with
24 april 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We’re glad to hear that working with us has been a great experience.
It's been a pleasure to work with preferred warranties
I have had multiple issues with this vehicle and so far preferred warranties Inc has come through. Currently going through another issue. Customer service called me, opened up a new claim and made this experience. Definitely a lot easier. I'm a large family. We have a suburban. We are all shoving in a little car. While this is in the shop. They've always been very speedy with getting A claim opened and somebody out there to take a look at the vehicle to make this process as fast as possible. Thank you
1 april 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for sharing your experience! We understand how challenging it can be to be without your vehicle, especially with a large family. We're glad our team could help make the process smoother and get things moving quickly. We appreciate your trust in PWI!
I had a great experience with my…representative
I had a great experience with my representative yesterday... They are kind . Helpful and knowledgeable. Great job guys
25 maart 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We're glad to hear you had a great experience with PWI! We appreciate your support and look forward to serving you again!
Chris Rollins is friendly and helpful
Chris Rollins is friendly and helpful. He makes the claims process easy
25 maart 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're thrilled to hear that Chris made the claims process easy for you. We appreciate your feedback and your business!
The adjustor was great to work with!
13 maart 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
Great Experience
I have had many dealings with a variety of warranty companies over the years, but I have to say that you guys have made the experience from the shop perspective much easier than most.
3 maart 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We’re glad to hear that working with us has been a smooth experience. We appreciate your support!
THE ADJUSTER WAS EXCELLENT AND GAVE US…
THE ADJUSTER WAS EXCELLENT AND GAVE US AN FAST APPROVAL
24 februari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
Caleb is such an asset to your company…
Caleb is such an asset to your company to say the least. I have been with East Bay Autohaus for almost 16 years, when it comes to warranty companies (which I deal with at least 2 a day) it can be difficult, but not with your company thanks to Caleb.
he is professional, kind, and extremely knowledgeable.
Thank you Caleb for you help!! I will be referring this warranty company to many clients as they ask me everyday for recommendations.
Tiffany Hanson
-Manager
19 februari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you so much for sharing your experience! We’re thrilled to hear that Caleb’s professionalism, kindness, and expertise have made working with us easier. We’ll be sure to share your kind words with him. We truly appreciate your referrals and look forward to continuing to provide great service
the claims specialist was prompt
the claims specialist was prompt, knowledgeable, and friendly
17 februari 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We’re glad to hear that our claims specialist provided prompt, knowledgeable, and friendly service. We appreciate your support!
Pwi is great
Everyone front the adjusters to the payment department is friendly, caring, and will go above and beyond to be of assistance
12 februari 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We’re glad to hear that our team provided friendly and caring service. Your satisfaction is our priority, and we appreciate your support!
Why does your website say 24 7 customer…
Why does your website say 24 7 customer service ? And why does your website also say your hours of operation are Monday - Friday 8:30am to 7:00 pm and adjusters are available on Saturdays @8:30am -12:30 pm .
But when I call on Saturday I can't get ahold of anyone at all and it 9:28 am right now on Saturday ? Also why does my warranty brochure say that you guys offer rental cars for up to 6 days on the brochure I received when purchasing a warranty plan with you guys but wheni get on your website I see no info about car rentals when searching your entire website even under FAQs/ under questions / answers . But you did make a Faq questions about why people say bad things about your company on reviews and also have a answer for your ... Maybe get rid of this faq question from the list and add something about rental cars and how that process is taken ...
8 februari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your feedback. We apologize for any confusion regarding our hours and rental car benefits. We do take calls on Saturday's; we’ll look into why you couldn’t reach anyone. Regarding rental coverage, it is included in certain plans, and we appreciate your suggestion to make this clearer on our website. We’d love the opportunity to assist you directly—please send us your contact information so we can reach out or call 800-548-1121.
Chris (:
Chris (:
Chris was very easy to work with and got things done quickly!! Great asset to yalls company
6 februari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We're glad to hear that Chris made the process easy and efficient for you. He’s truly a great asset to our team, and we appreciate your kind words!
Prompt Response
"I had the pleasure of working with Christoper Rollins he was incredibly knowledgeable and addressed all my questions and concerns with expertise. His promptness and attention to detail made the entire process smooth.
6 februari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're delighted to hear that Chris provided knowledgeable and attentive service. His expertise and dedication to a smooth process are truly valued, and we’ll be sure to share your feedback with him. We appreciate your support
great company to provide warranty work…
great company to provide warranty work for our customers, Rebel Motorworks appreciates all your referrals as well!
31 januari 2025
Review zonder uitnodiging
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your support! We’re glad to be a trusted partner. We truly appreciate the collaboration and your feedback!
Bravos automotive and collision
Bravos automotive and collision
very prompt to make claim easy as possible always putting customer first
22 januari 2025
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We’re glad to hear that our team made the claims process easy and customer-focused. Providing prompt and efficient service is our top priority!
Antwoord van Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our coverage and service.
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