Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorg... Toon meer
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Lees wat reviewers zeggen
Premex acted quickly to get things sorted. They kept me fully informed of everything that was going on and backed up emails in writing. Replies to any queries were dealt with within 24 hours if not im... Toon meer
Bedrijf heeft geantwoord
Premex need to work on their crossover between solicitors. This created alot of delay between all three parties. This meant myself as the client had to chase between both parties to speedup the proces... Toon meer
Bedrijf heeft geantwoord
Nursing Expert Witness Service Premex is a fabulous company to work with as a nursing expert. Great communication from the team and they are always responsive. Massive thanks to Kerry who is my go-t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Premex+ is the leading provider of medico-legal reports for serious injury, clinical negligence, industrial disease and other complex cases. We have an extensive panel of specialist and reliable experts at the heart of Premex+. With over 3,000 practicing experts, we are constantly looking for new and emerging talent across all specialisms to join our panel. Each member of our 100+ strong team here at Premex+ goes through extensive training on specific areas/specialisms. The training puts each member of the team in a position to offer the highest standard of care and service to each solicitor, injured party and/or family member.
Contactgegevens
Verenigd Koninkrijk
- premexplus.co.uk
Simply put
Simply put, an appalling organisation. I have offered an expert witness service for over 25 years and have to say that this organisation is the most appalling agency I have ever known. They are disorganised, inefficient, inept, arrogant, hopelessly incapable of offering a service that even remotely resembles one that all experts cannot perform better by themselves. Any solicitor even considering using them should think it through very carefully, because the likelihood is that they would damage their case.
24 mei 2025
Review zonder uitnodiging
Zero stars in reality
Right now if I could, they would have no stars, including the gastroenterologist they use. My solicitor and I have been waiting for a report regarding my wife’s death for over four months with nothing being the result. It’s beyond frustrating especially at a time when the grief is still strong. Their customer care right now is utterly non-existent.
23 april 2024
Review zonder uitnodiging
I was advised by my solicitor I would…
I was advised by my solicitor I would have had a report provided to me before Christmas in respect of my medical claim and still not received anything other than an email to say they are still chasing the medical expert. Only communicated this once we chased it up!
21 februari 2024
Review zonder uitnodiging
I had a good experience but would like…
I had a good experience but would like to see a drinks machine or kettle to make a drink other than that my experience was great very clean and polite staff
12 december 2023
Very good service
8 december 2023
Great and thorough
7 december 2023
Antwoord van Premex+
Hi, Thank you for your lovely feedback, this is great to here and I am pleased that you felt listened to.
Thanks,
Luke
Your company told our solicitor we had…
Your company told our solicitor we had not attended we did attend. The appointment was changed by the consultant by half an hour we attended but was still waiting passed our first appointment time
7 december 2023
Antwoord van Premex+
Hi Brian,
I am sorry to hear about your dissatisfaction with our service. I have had a look through the file reference you had sent over, and I am unable to locate any communications with your solicitors advising that you hadn't attended.
If you wouldn't mind, would you email my self at Luke.Bennett@premex.com with your concerns and which medical expert you had seen. I would be happy to look further into this for you and ensure that clarity is sought.
Thanks,
Luke
Regarding consultations…
Each of the medical experts I have consulted in respect of my compensation claim have been excellent. From each one, I have learned a little more about the seriousness of the head injury sustained and the lasting effects.
5 december 2023
Antwoord van Premex+
Jennifer, this is great to hear. I am happy that you have such high regard for the consultations you have had with our medical experts. your feedback is greatly appreciated.
Good communication
30 november 2023
Antwoord van Premex+
Thank you for your great feedback Vasile, this is greatly appreciated.
Very professional,
30 november 2023
Antwoord van Premex+
Thanks for the feedback Mark, this is greatly appreciated.
Always emailed ahead of appointment.
29 november 2023
Antwoord van Premex+
Thank you for your feedback, I am happy that you were well informed.
Antwoord van Premex+
Thank you for your feedback Mrs Jebson, this is greatly appreciated.
Antwoord van Premex+
Thanks for the feedback Pat, this is greatly appreciated
Antwoord van Premex+
Hi Mr Roberts,
I hope you are well, I am sorry to hear that you are unhappy with our service. We thrive on providing a high quality of service and communication.
If you would like to email myself at Luke.Bennett@premex.com, with your comments on I would be more than happy to look into this for you.
Thanks,
Luke
Very quick with appointment time didn't…
Very quick with appointment time didn't have to wait long
27 november 2023
Antwoord van Premex+
Hi Helen,
Thank you for your great feedback, this is greatly appreciated.
Delay in organising appointments
I understand from my solicitor that there was a delay with Premex organising an appointment with an expert who was required to write a report in support of my medico-legal case. This put me under pressure to accept the first appointment offered if we were to meet the deadline set by the court for the submission of the expert's report. As I had to travel from Portsmouth to Birmingham for the appointment, I would have liked to have had more time to be able to plan the time off I needed from work to meet the appointment & organise my rail travel etc.
10 november 2023
Antwoord van Premex+
Hi Toni,
Thank you for your feedback, I am sorry to hear that you are dissatisfied with our service.
Please be advised that our medical experts are instructed to arrange their own medical appointments directly with the clients to ensure a convenient time can be agreed. I appreciate your case has the additional factor of a deadline being set by the court, so its likely that the expert has arranged the soonest possible appointment to ensure this deadline has been met.
We really appreciate your feedback, this helps us provide a high quality of service and once again I am sorry that you have felt rushed with regards to planning time off and travel.
Thanks,
Luke
Antwoord van Premex+
Hi Anon,
Thank you for your positive feedback.
The Doctor was compassionate and kind.
The Doctor was compassionate and understanding and supportive. Couldn't ask for better treatment.
22 november 2023
Antwoord van Premex+
Hi Russell,
I hope you are well and thank you for your feedback, this is greatly appreciated.
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