Premier Care in Bathing Reviews 

790
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

From the very first home visit everyone was professional, friendly and clear in their explanation of what was to be expected. On the day of the fitting Mike arrived at 8.45 and commenced removing... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Clear, helpful and flexible from our 1st enquiry to completion. Jamie and Bob explained what they were doing as they went along and gave us plenty of notice when the water was being turned off or th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Communication with Eve in the office was fine. The work was carried out on the days scheduled. Paul Tonks, the surveyor, did an efficient job. The fitter Ismet's work in the bathroom was good but hi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Process is very well organised. We were assigned manager (Jeff Clarke), who checked progress regularly and responded clearly and quickly when advised of issues. There was also a daily call from hea... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Badkamerinstallateur
  2. ook in
  3. Mobiliteitsmiddelen leverancier
  4. Sanitairwinkel

Geschreven door het bedrijf

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

790 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(790)

89 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

i had a guy come to discuss a complete…

i had a guy come to discuss a complete rip out , removing the bath basin and toilet and installing a walk in shower and replacing , , i have an internal soil pipe i would like to have removed and placed on the outside wall , he told me that they don't do building work and would cover the tiles with wall boarding , he didnt seemto want to discuss soil pipe , no measurements were taked , never looked at anything , just casually said its going to cost you 15 k anyway . , the bathroom is 1600mm x 1800, or roughly 6ft x 6ft , so don't even bother with these , they are just looking for vunerable pensioners ,which i'm not , i've been in the building trade many years ,

16 september 2026
Review zonder uitnodiging
Logo Premier Care in Bathing

Antwoord van Premier Care in Bathing

Thank you for taking the time to leave your review. We are sorry to hear that you were dissatisfied with the discussion regarding your proposed bathroom works.

We would like to clarify that we are a bathroom adaptation company, specialising in the installation of accessible bathrooms and wet rooms within the existing footprint of a property. We do not undertake structural alterations to properties, such as extending rooms, removing external walls, or carrying out building works to increase the available space, and we do not represent ourselves as being able to provide these services.

Our Sales Advisor discussed the proposed requirements with you and provided the correct information regarding the scope of works we are able to undertake. Where a project requires structural or building alterations beyond the existing bathroom footprint, this falls outside the services we provide.

We appreciate that our services may not have met the requirements of your proposed project, but this does not mean that the information provided was incorrect. We believe our Sales Advisor accurately explained what we could and could not undertake.

We wish you well with your planned works.

Beoordeeld met 5 van de 5 sterren

From the very first home visit everyone…

From the very first home visit everyone was professional, friendly and clear in their explanation of what was to be expected.
On the day of the fitting Mike arrived at 8.45 and commenced removing our old bath, later the
New bath was delivered and the electrician arrived.
Mike turned up the following morning and the job was completed by early afternoon.
Mike was professional, friendly and respectful. Thank you.

28 september 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hello john,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Warm regards.

Beoordeeld met 5 van de 5 sterren

Ref 00217901 Complete bathroom fitting.

The bathroom was fitted by Mick to a very high standard, nothing was to much trouble

29 september 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hey Michael,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Cheers.

Beoordeeld met 4 van de 5 sterren

Fitter very good shower excellent

Fitter very good shower excellent

21 september 2026
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Antwoord van Premier Care in Bathing

Hello P,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Beoordeeld met 5 van de 5 sterren

Best decision I could have made

Clear, helpful and flexible from our 1st enquiry to completion. Jamie and Bob explained what they were doing as they went along and gave us plenty of notice when the water was being turned off or the bathroom not available.
it was great to have choices about where to have grab rails and the shower equipment.
Thank you.!!!!

10 september 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Greetings J.,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

With gratitude.

Beoordeeld met 5 van de 5 sterren

Exceptional Service, highly recommend!

The whole experience from enquiry to purchasing from Premier Care in Bathing was exceptional. Each and every step was clearly outlined and the whole buying experience was thoroughly explained. It was swift and safe. Installation was exceptional. The workers were respectful and very communicative at every step. The thought of buying a walk-in shower and creating an accessible bathroom and flooring on behalf of my parents was nerve-wracking. Premier Care in Bathing did just that. They provided premier care to me and my parents and I won't hesitate to recommend to others if asked.
Thank you!

24 november 2025
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Antwoord van Premier Care in Bathing

Hey May,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Beoordeeld met 5 van de 5 sterren

Ricky and his team were thoroughly professional…

Ricky and his team were thoroughly professional, polite and a pleasure to have working inside our house.

4 september 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hi Neil,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

With gratitude.

Beoordeeld met 5 van de 5 sterren

Ricky made swapping the baths seem so…

Ricky made swapping the baths seem so easy. He was helpful courteous, and careful with our furniture etc

24 augustus 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hey MR,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Best wishes.

Beoordeeld met 5 van de 5 sterren

Bathroom Transformation

Everything that was promised was delivered.
No cancellations or delayed.
Professional service resulting in a stunning room transformation.

27 augustus 2026
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Antwoord van Premier Care in Bathing

Hey Mrs,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Beoordeeld met 5 van de 5 sterren

All contact with the company was with a…

All contact with the company was with a human being and was made each day by them during installation. The work was carried out expertly and all was left clean and tidy. Excellent customer service and installation.

24 augustus 2026
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Antwoord van Premier Care in Bathing

Hi Ann,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Warm regards.

Beoordeeld met 5 van de 5 sterren

fantastic from start to finish

fantastic from start to finish

11 augustus 2026
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Antwoord van Premier Care in Bathing

Hey MARK,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

With gratitude.

Beoordeeld met 5 van de 5 sterren

Brilliant Service

Had a walk in shower fitted in place of a bath for my 85 year old mum who was struggling with an arthritic hip. Premier Care were a brilliant company to deal with and their fitter Jamie was professional and friendly and did a fantastic job. Would definitely recommend without any hesitation to anyone considering using them.

12 augustus 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hello Barry,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Warm regards.

Beoordeeld met 1 van de 5 sterren

Money-Grabbing Shysters

Whatever you do, don't use MobilityPlus (Mobility Bathing Group or Premier Care). They use contractors, who in my case were considered to be better than most. However, they did not install what I ordered, because I later found out that my choice would have reduced their considerable profit. The problem is that the salesman only supplied pictures of the alternatives for you to choose from, with no model names to add to the contract. I ended up with a contract that only said 'Walk-In Shower'. Because of that, they argued I had to pay the full amount for a somewhat cheaper model, even though that was known to have missing functionality (an integrated shower curtain) that I had explicitly discussed the position of with both the salesman and their project manager, and was in their mock-up photographs. The project manager agreed that I had asked for that, but didn't think it was that important to me. You also have to pay 90% of the price up front. They are totally-incompetent and money-grabbing scammers. They appear to prey on old people who may not have the best judgement, and will happily send the bailiffs round to squeeze the last penny out of your savings. Having a shower now makes a world of difference, but it made me so sick to get there.

3 december 2025
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

We’re very sorry to hear about your experience and apologise that your overall customer journey fell so far below the level of service we would expect to provide.

We understand from your review that you have raised concerns regarding the product installed, the information provided during the sales process, and the subsequent handling of your concerns. We take these matters seriously.

A member of our team will be in touch with you directly to discuss the details of your experience and the concerns you have raised, so we can better understand what happened and work towards addressing the matter.

Thank you for taking the time to provide such detailed feedback.

Beoordeeld met 5 van de 5 sterren

It has been an excellent service from Mobility Bathing Group, Premier Care

It has been an excellent service from the first visit survey and pricing, the second visit by the Project Manager was very useful and we changed a few details, which were excellent.
Jamie and Bob were ffantastig, very hardworking, and nothing was too
Much trouble. They kept the house safe, clean and tidy whilst working. The whole experience was truly exceptional.
I am really pleased with my new shower exactly what I wanted. I would highly recommend your company to any new customers.👏 👏
Thank you 😀😀

10 augustus 2026
Review zonder uitnodiging
Logo Premier Care in Bathing

Antwoord van Premier Care in Bathing

Hello Gwenno,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Beoordeeld met 5 van de 5 sterren

10 out of 10

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him.
The whole experience from start to finish was stress-free, with daily phone calls from the project manager to check everything was going OK.
Once again 10 out of 10 to you all!

7 juli 2026
Review zonder uitnodiging
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Antwoord van Premier Care in Bathing

Hello David,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Beoordeeld met 5 van de 5 sterren

From Bath to Shower Room Fantastic. 5 stars.

Professional , friendly, efficient & Punctual, from start to finish. Cleaned & tidied up. Really pleased with the whole experience. Excellent Customer service.

1 juli 2026
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Antwoord van Premier Care in Bathing

Greetings Mrs,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Cheers.

Beoordeeld met 5 van de 5 sterren

The service was completed in the right…

The service was completed in the right time frame and to our satisfaction. One small problem was sorted out well and there have been no difficulties with the installation since.

13 november 2025
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Antwoord van Premier Care in Bathing

Greetings .Me,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Beoordeeld met 5 van de 5 sterren

Bogdan Bathroom Installation

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived.

Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a lovely accessible space for us to remain independent in our home.

We are very happy with his workmanship and would recommend him.
Thank you

8 juni 2026
Review zonder uitnodiging
Logo Premier Care in Bathing

Antwoord van Premier Care in Bathing

Hello Melanie,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Beoordeeld met 3 van de 5 sterren

Not very good with time keeping been…

Not very good with time keeping been let down several times constantly been given excuses think I’ve heard them all supposed to take one week ending up three weeks some days no body showed up

18 juni 2026
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Antwoord van Premier Care in Bathing

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.

Delays and changes to installation schedules can occasionally occur due to unforeseen circumstances, but we appreciate how frustrating this can be, particularly when it impacts the expected completion timeframe. We understand the inconvenience caused when appointments need to be rearranged or when progress does not happen as planned.

We take all customer feedback seriously and would welcome the opportunity to review your experience in more detail. Please contact our Customer Services team directly with your name and address details so we can investigate the issues raised and discuss them with you further.

Thank you for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

HIGHLY RECOMMENDED

HIGHLY RECOMMENDED - THIS COMPANY STARTED AND FINISHED THE BATHROOM CONVERSION FOR ME WITHIN THE TIME QUOTED AND TO A VERY HIGH STANDARD. I CAN RECOMMEND THE FITTER - ADAM - TO WHOEVER NEEDS THEIR BATHROOM FITTED/UPDATED.

12 mei 2026
Review zonder uitnodiging
Logo Premier Care in Bathing

Antwoord van Premier Care in Bathing

Hey MRS,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Best wishes.

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