Premier Holidays Reviews 

I am deeply disappointed and frustrated with the service provided by Premier Holidays. My wife and I had booked a vacation through our travel agent, who used Premier Holidays for the arrangements. The trip was meant to celebrate my wife's 50th birthday. However, due to a catastrophic event in our home country of Israel, which has resulted in close to 1,000 deaths and hundreds kidnapped, we found ourselves emotionally unable to proceed with our plans. This tragedy has affected us personally, as we have friends and acquaintances who are either among the deceased or are currently missing.

We immediately contacted our travel agent to request a postponement of our trip. Despite the urgency and gravity of the situation, Premier Holidays refused to accommodate our needs. Worse, they misrepresented our situation to the hotel, stating that we wanted to cancel because a family member was not feeling well. This was a blatant misrepresentation of the gravity of our situation.

After speaking directly with the hotel, they were willing to find alternative dates for us. However, Premier Holidays informed us that their ground handler in the Maldives was not willing to amend the booking and would charge a 100% cancellation fee. This shows a complete lack of empathy and understanding for our situation, not to mention poor communication between Premier Holidays, their ground handler, and their partners.

The financial loss we are facing is significant—more than £10,000—if we don't travel. Given the emotional and psychological state we are in, the last thing we needed was to deal with a company that shows such a lack of compassion and integrity. I would strongly advise against using Premier Holidays for your travel needs.

Everything went very smoothly. Great flight from Humberside which is local to us and a nice quiet airport, no queues. The hotel was super in a fantastic location. Pomme D’Or in St Helier, Jersey.
Premier Holidays are a great company - helpful and friendly. Would recommend.

Everything was provided as expected. The flights were on on time and the hotel room and meals in the hotel were all excellent. The hotel staff were very friendly and welcoming. In fact the whole trip was one very pleasant experience.
Communication received was timely and well laid out.

First stay on the Scilly Isles. Excellent hotel and location- great holiday - Premier Holidays delivered a great experience

We had a wonderful week on the beautiful island of Jersey. From the most efficient booking process, the warm welcome at the hotel, excellent food and accommodation. In a word 'superb'!

Wonderful holiday in the fabulous well appointed Harbour View suites in superb St Aubin quayside location. Plenty of excellent restaurants within walking distance.

Booking system worked flawlessly, and when contacted with a query, the reply was prompt and answered fully.
The Bell Rock Hotel was excellent, with a small swimming pool which we used often. Staff were friendly and very efficient. Really enjoyed talking with them at breakfast and evening meal. Food was consistently good with plenty of choice. Bedroom was like a mini suite, which we enjoyed and the bed was so comfortable.
Transfers from the airport to hotel and return were excellent with nice drivers
The Scilly Isles are beautiful and unspoilt. Visited three islands, all different but equally lovely. Walked our socks off and enjoyed every step!

I originally spoke with Jessica on the phone with an enquiry about a possible holiday to Canada in 2024. It was immediately obvious that not only was Jessica knowledgeable, she was professional, friendly and asked some great questions.

Within hours I received 3 quotes for different options and over the period of the next two weeks, Jessica responded promptly to a number of queries, adapting the quotes accordingly with plenty of patience.

This was my second Channel Islands trip with Premier. Both holidays were superbly organised and supported. The whole experience was excellent and I had a wonderful time.

Amazing trip to the Canadian Rockies, including a 2 day journey on the Rocky Mountaineer, followed by a week on an Alaskan cruise. Every connection went smoothly and efficiently. The hotels were great-especially in Vancouver. The helpful emails before we left gave us confidence that it would all work out well. And it was a wonderful holiday. Thank you.

An excellent package put together by Premier Holidays in relation to our USA trip making our holiday worry free.

Recently returned from a 4 night girls weekend in Toronto, Canada. Great service from day one of booking! Email reminders were super helpful from time of booking right up to the departure. Can't fault the team on anything. Air Canada staff were amazing, friendliest airport staff I have ever experienced at Heathrow. The 4 star Chelsea hotel was in the perfect location, would recommend, and only 10 minutes (dependant on traffic of course) by taxi from Union Station. The UPS train from the airport in Toronto is super easy and about 30mins from the airport, runs every 15 minutes.
Would highly recommend a visit to the CN tower and Niagara Falls. The hop on hop off city sightseeing bus is a great way to see the city if you are only there for a few nights. A great city to visit!

Amazing from start to finish. Excellent customer care throughout from booking right through to in resort support. Would definitely recommend this company for anyone thinking of a trip to Thailand