I love the idea of these lashes, however they did not stick. I tried again the following day and most of the sticky substance came off when I removed it from the holder. I was using an alternative wel... Toon meer
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I have used many other lash companies before. But these are unreal. Will definitely not be going back to previous brands.
Don't stick.. They were stuck to the box so securely that lashes came off while trying to get them out. Some of them wouldn't stick to lashes..the ones that did came off after an hour despite prope... Toon meer
Bedrijf heeft geantwoord
Very helpful staff and resolved my issues quickly.
Bedrijfsgegevens
Geschreven door het bedrijf
Your destination for luxurious, sustainable eyelashes Wear your confidence with Pretty Lashes. For false eyelashes and lash extensions you love, shop our vegan, cruelty-free products. Who says luxury is for pros? Create a wispy, natural effect at home with our everyday strip lashes. For mega volume, our Russian extensions put the magic of fluffy lashes in your hands. We make effortless beauty easier for everyone, including lash techs. Keep your clients happy with professional tools and premium-grade lash glue. With specially engineered, cruelty-free formulas, we’re leading the era of ethical beauty. Say yes to high-performance eyelashes with Pretty Lashes UK.
Contactgegevens
23 Sinclair Way, Prescot Business Park, L34 1QL, LIVERPOOL, Verenigd Koninkrijk
- 07394229228
- sales@prettylashes.com
- prettylashes.com
3,6
Gemiddeld
22 reviews
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Paid for next day delivery and still…
Paid for next day delivery and still not received item after three days
26 juli 2026
Review zonder uitnodiging
Antwoord van Pretty Lashes
We are really disappointed you chose to put a review as 1 star for a 1 day delay that was out of our hands. We had already communicated with you by email to explain the postal process. Pretty Lashes had processed & posted your order within 2 hours of your purchase which was late on Sunday . Pretty Lashes can not be held responsible for the Royal Mail 24 being 1 day later than expected. We had also refunded your additional cost to you even though the issue was with Royal Mail & not us. Just to explain the process which is on our website explaining the delivery process, you placed an order on Sunday 26th July at 3.12pm which was processed at 3.22pm which automatically sends a conformation email to you confirming this was picked & packed with a further email from Royal Mail physically receiving the parcel from Pretty Lashes within 2 hours of your order. Royal Mail use business days so even though it was dropped off on Sunday by 5pm it would not go into their system until the next business day which would be Monday. This then on the 24hr service should be delivered to you on Tuesday 28th July. This was delivered to you on Wednesday 29th July 1 day later than they to you should have received. When you have put 3 days you don't count the day you posted. I hope this clears this up as we really try hard to meet every ones expectations as we always value our customers support, we hope you now understand this process & remove the 1 start review as this so much to us & the staffs moral
Didn't stick had to use glue...
Didn't stick had to use glue.... They was ready glued.... Plus made my eye sore had to take off
26 juni 2026
Antwoord van Pretty Lashes
We are really sorry this has happened, you should have emailed our customer care & we could have looked into the issue & the batch. we will DM you to get this resolved satisfactorily 👍
Amazing 😍
I have used many other lash companies before. But these are unreal. Will definitely not be going back to previous brands.
1 juli 2026
Love the pre-glued cluster lashes
Love the pre-glued cluster lashes. Super easy to apply & lasted really well.
Delivery was quick. Pleased to say I have found my new lash supplier.
23 maart 2026
Antwoord van Pretty Lashes
Hi Lyndsay, thanks for great review & we aim to give the best service we can & we are so happy you loved our lashes
Antwoord van Pretty Lashes
Hi Ashely we are really sorry to hear that you was unhappy with your lashes & we have sent you a DM to try to find out what it was that you was unhappy about. Hopefully we this can be resolved once we know what the issue is
Fantastic quick service
Fantastic quick service, just love these lashers. So easy to apply as I’m a newcomer to false lashers.
20 maart 2026
Antwoord van Pretty Lashes
Hi Janet, thanks for your great review it really means a lot to the team
Lovely lashes ,easy to apply bbest lashes everestl have…
Lovely lashes ,easy to apply bestl have everworn
23 maart 2026
Antwoord van Pretty Lashes
Hi Linda, thanks for your great review it really means a lot to the team
Antwoord van Pretty Lashes
Hi Christine I just wanted to check you have reviewed the correct company? You placed your order on the afternoon of Thursday 5th March, this was processed & posted next day with our free delivery which was by Royal Mail 48 tracked. We had contacted you on Wednesday 11th March to ask if you had your delivery as it did not show as we expected this to arrive within 2-3 business days. You confirmed it hadn’t so we contracted Royal Mail to see what had happened & they confirmed delivery we be on Friday 13th am which they did at 11.05am which was 7 days. We kept in contact with by email over the last 2 days to make sure you had your product delivered. Although it says it’s tracked 48 they do say it can take up to 10 days which doesn’t usually happen. The delivery was out of our hands & we did try everything by contacting you first to make sure you received your goods as we said if it did not get delivered we would send out a new set whilst we checked with the courier.
I love the idea of these lashes BUT
I love the idea of these lashes, however they did not stick. I tried again the following day and most of the sticky substance came off when I removed it from the holder. I was using an alternative well known lash brand before, and I will definitely be returning to them as a customer. The quality of Pretty Lashes products is lacking.
2 februari 2026
Antwoord van Pretty Lashes
Dear collect plus we have been unable to find you in our system to enable us to resolve your issue. Therefore we cannot see which product you have had from us that may have been defective. If you could contact us directly either by phone or email through our website I am sure we can resolve any issue that you have had with our lashes
Regards
Olivia Mckibbin
Pretty Lashes Sales Team
Never arrived, paid for it but nothing
I would loved to review but it’s difficult to review when the order hasn’t yet arrived
No communication from the supplier
26 januari 2026
Antwoord van Pretty Lashes
Hi Cathrine we are really sorry you have not received your lashes & we can see that Evri has the parcel & for some reason has not delivered. We will send a replacement today for next day delivery whilst we try to find out what happend. You should also have a tracking number emailed to you when the parcel was picked up by Evri which will also be delivered soon. If you need any further help just call or email from our website
Issue rectified
Don't stick..
They were stuck to the box so securely that lashes came off while trying to get them out.
Some of them wouldn't stick to lashes..the ones that did came off after an hour despite proper prep of lashes (clean, dry, free from products and curled)
**Edit** pretty lashes sent a new set free of charge and rectified this immediately. Lashes are lovely and so easy to apply. Thank you Pretty Lashes
30 januari 2026
Antwoord van Pretty Lashes
Hi Debs we are really sorry & sometimes the parcels can get bounced around quite a bit & come loose then stick to the packaging. We are resending your order & if there is anything else we can help you with please contact through our website or call & we will try to resolve asap for you
Hi Debs thanks for updating your review, it really means a lot to us
Antwoord van Pretty Lashes
Hi Elizabeth, thanks for the great review it helps the team keep focused on our customers wants & needs
Simple to use once you get the knack
Simple to use once you get the knack! Wonderful!
15 december 2025
Antwoord van Pretty Lashes
Hi Shirley, thanks for great review the team thrive for good reviews
Antwoord van Pretty Lashes
Hi Sarah, Thanks for the great review we really apricate it
The eyelashes didn't stick well
The eyelashes didn't stick well, they fell off and didn't last even 10 minutes. I was disappointed because I bought the set especially for the party and I didn't have the opportunity to go and buy other ones.
30 november 2025
Antwoord van Pretty Lashes
Hi Kinga we are sorry it has taken time to respond as we could not match your name on our system or to any lashes that were pre glued. we have now matched your email to your name & we could see that the lashes you purchased were not the pre glued which also added t the confusion, we have sent a message to your DM to hopefully see if there is anything we can look at to help resolve this issue
Quick delivery
Quick delivery, natural looking eyelashes stick on so hopefully I can get them on .
17 november 2025
Antwoord van Pretty Lashes
Hi Carmel thanks for the great review it means a lot to all of us & hopefully all went well
Antwoord van Pretty Lashes
Hi Julie thanks for the great review & so glad we were to fix everything
Such gorgeous eyelashes
Such gorgeous eyelashes, I use these on all my clients. So easy to apply and the quality is like no other. 10/10
3 november 2025
Review zonder uitnodiging
Antwoord van Pretty Lashes
Hi Antonia, thanks for the great review, so glad you like our lashes
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