Priceline Reviews 

I wasn’t very happy when I received my Priceline order as it had an item missing. I contacted them via online help and they were very slow to respond. I then rang Sunnybank Hills who had packed the package, and they apologised, sent me a replacement item and a little gift as recompense. Got my missing item within 48 hours so a great effort to put things right.

I bought stuff and pay extra 14$ for delivery for send it a next day they say gonna be at 12pm-6pm but I west time for waiting all day then they not show up they ring me at evening to say going to be tomorrow that upset me because I need that stuff pls do better with this or just not put this on delivery option if you can’t do 😕

I've been waiting 4 days for someone from Priceline to get back to me for my product return that I bought online, two of the items ($40 in value) were damaged during transit. The photos provided to Priceline clearly shows that the fake tan leaked through the box damaging another product.

Lodged successful online report 26/2, tried multiple times since the 24/2 with no success. Emailed to follow up on the 28/2 only to be emailed that someone would get back to me 29/2.

I am writing this in quite disappointment as I’m waiting on someone from Priceline to get back to me for my product return that I bought online and didn’t use once. I have been waiting for more than 3 weeks for a reply for a return of my hair styled. In the meantime I’ve visited at least 3 Priceline stores for a return, and they all tell me that I cannot return this product in store. Since it’s an online product, it can be only returned via post with Priceline customer service. I am quite running out of hope here and I feel very disheartened looking at the Priceline customer service. The service is absolutely poor. Not a single response email. It’s been almost a month

Priceline Underwood QLD.

I'm disabled. It takes me 20 minutes to set up my disability equipment to go get my medications. The previous chemist and I had an arrangement where I'd ring, order, and he'd supply. Pay over the phone and someone would dash out (5 metres cos I'm parked outside the store) and give me my medication. New chemist. Baulked at the first request but did it. Second request refused. All sorts of excuses. Hope you never get disabled mate and have to rely on the generosity of others!

Customer Service is awful . Got the wrong order. I bought a no 7 face cream set for 70$ for my sister for Christmas had it delivered to her home as i live in Ireland and she lives in Australia and she received cheap make up brushes and make up sponges that absolutely stink so she couldn't even use them . I have been emailing them since and no one is answering me .* EDIT *After writing this review they emailed me and gave me a full refund. So I was happy with that but sorry it had to go this far to get a response

Don't bother!!! You order a product online they are happy to take your money but have no idea where your purchase has gone. You want it delivered the same day as you choose that option, FORGET IT!!! complete shambles buy through chemist warehouse instead! Online is a waste of time!

Every time I shop at Priceline Burwood store, I consistently receive great service. The retail assistants are incredibly helpful, especially when I'm in a hurry to find a specific product. Their efficiency and friendly demeanor make the shopping experience enjoyable, and I appreciate the consistent level of service. I highly recommend this store for their attentive and helpful staff.

Product didn't arrive - but the worst experience was ringing the store (Penrith) and speaking to the most aggressive, rude, hostile staff member I have ever had to talk to. I got no explanation and she hung up on me!!! Such a repugnant experience - and no product.

I order online and my full address was clear, the delivery go to far distance post office and now i will need to collect and this is need far distance driving.
I contact Priceline pharmacy costumer services to complaint, they said they cannot do anything about it.
I contact Australia post office they said when they received the delivery there is no full address on the pack and this is why the delivery go to post office. for sure will not buy again from unprofessional place.

If there was no stars that’s what I’d rate my visit to Priceline Bankstown. Waiting in line to get served the only one cashier, too busy having a conversation with her friends about her uni & courses etc & totally ignoring us I thought any minute she would say to her friends excuse me & serve us BUT NO!!! After which I asked was she serving or just there for a chat to which she replied I was rude for interrupting her!!! Will never shop at this store ever again!!! Rudest staff person I’ve ever encountered!!!! Also like to mention I’m 70years old with a severe back injury.

On Friday 19th May 2023 I purchased Gastro-Stop 12 capsules for $7.99 from Priceline Pharmacy Lilydale but they charged me $9.99 on my card by mistake so on Wednesday 24th May 2023 they refunded the $2 back onto my card over the phone so save me going in there.

My daughter was over from UK and was shopping for some aftershave for her partner and saw some in a case marked up at $69.99 when we asked about it the sales person opened the case slid that price out the way and said its $99.99? Not very professional as any price changes should've been made prior to the store opening on the day

My membership will testify that I am a frequent customer of Priceline Pharmacy but I will never go back to the new store in Eastgardens - rude doesn't even cover it! I took a lid of a cream to smell it etc (I know, my bad) but I did not expect the abuse and very loud attempt at total humiliation that I received from a team member called Ramona. She definitely needs to learn how to talk to customers, there are ways of saying things without being so very very rude and aggressive. She snatched the cream away from me and continued her harassment of me at the counter to the other team members as loud as she could so the whole store could hear, as I said, going for total humiliation and embarrassment. I had not said a single word until that point, even then, I kept it polite - unlike her. I don't recommend Priceline Pharmacy Eastgardens, horrendous experience!

The store at Priceline Morayfield (Michael Ave) deserves ZERO stars for inefficiency, incompetence and rudeness! They have 20 or so attendants standing around looking bored and only one pharmacist on, with a store FULL of customers waiting. I had to wait over ONE HOUR for my script! When I finally got my script, the attendant belted out a big yawn in front of me, like it was done on purpose! Their excuse is "Oh, we are short staffed". Seriously people, if it is such a s**t job then look for a new one, and don't make customers pay the price for your lack lustre performance. A dismally pathetically run store. NEVER GOING BACK!

Extremly satisfaction from excellent job farmacy Broadbeach QLD staff Isabel (hope I write her name right) 8.09.22 I have new prescription and unfortunately doctor made mistake with dosage Pharmacy worker was so attentive and told me that need confirmation from doctor She was contacting doctor office on my behalf and finally everything was solved She is doing excellent job and really care for health of patients I am so grateful to her and cannot thanks enough!!!

Went to go exchange an item and was told the manager would be coming to exchange it. Was not told anything and waited around the store for 20 mins just to be faced with the manager accusing us of stealing. My friend had the receipt in her, whilst holding her jacket, headphones and drink so she put the mascara and jacket close to each other on her other hand. The manager said we apparently grabbed two mascaras off the shelf and when we asked her to show us this footage she apparently couldn’t/didn’t have to. Me and my friend told her that if you look at nearby store cameras you can see me take my receipt and mascara out my bag then hand in to my friend they then went away to review more camera footage. 10 minutes later a complete different manager comes over and said she’d ‘give us the benefit of the doubt’ and exchange it but what we did was wrong apparently. After we left we realised we deserve an apology from the manager that accused us of stealing. (later found out when we had asked these coworkers had overheard and were laughing at us) The manager had apparently left the store and no coworker new where she was so we spoke with the supervisor and said we felt we were spoken down on heaps. We explained to the supervisor that the manager had not let us defends ourselves and would keep cutting us off when we were being nice just trying to explain our situation. The lady ended up saying she apologised on her behalf but the staff was giving dirty looks to my friends out the store. Don’t go to this disgusting ass store man lol

I'm happy to say that since they opened shop and over many years of shopping as a customer of Priceline Seven Hills that the Pharmacists and staff have always been very helpful and friendly, even when I may have asked some obvious or silly question their response was always respectful and courteous.

My wife and I recently booked for our Covid booster and the procedure went smoothly with friendly attentive care from Sandy.

Great experience in store today. The lady behind the counter was so good at giving advice about my daughters sudden illness and suggested we'd go to the doctor and lucky we did. One xray later we found out the poor thing has pneumonia. Thank you Priceline!

This pharmacy in Capalaba in Queensland,has managed to provide the worst service I have ever encountered. My daughter was collecting a Prescription of Penadeine Forte for my wife. My wife broke her spine in an accident and needs regular pain relief. The Pharmacist made quick assumption that we were somehow obtaining these prescriptions illegally and questioned our integrity because the prescription was obtained by 2 different doctors. The pharmacist didn’t even check that both doctors in question work at the same surgery.
My daughter felt so belittled being accused of being a drug addict.
I will be calling this establishment to let them know how I feel.
If possible I would give them zero stars.
DO NOT ENTER THIS ESTABLISHMENT.