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PrimeCOD is the go-to platform for entrepreneurs scaling e-commerce across Spain, Portugal, Italy, and Eastern Europe. From cash-on-delivery logistics to full dropshipping support, access hundreds of tools that turn local ambition into real growth.
Verenigde Staten
3,7
4 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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PrimeCOD exceeded my expectations. Reliable service, fast processing, excellent support, and a team that genuinely helps you grow your COD business. Everything is professional, smooth, and efficient. Highly recommended for anyone serious about scaling e-commerce in Europe
We have been operating with primecod for a few months now and all our necessities have been met. Fair shipping prices, good delivery rate, fast at solving problems and highly helpful with any improvement points needed for our operation.
I have been working with primecod actively since october 2025. I have only good things to say, they offered me financial support when i was starting out to buy stock, they also have very good products already there. Right now im scaling and selling both mine products and product that they already offer.
I would recommend their services to everyone who wants to sell in EU with cash on delivery
This company was created by thieves. I started working with them and everything seemed normal at first, until I noticed unauthorized charges being made.
After about three weeks, I decided to purchase cheaper products instead of the ones they offered in their catalog. The agreement was that I would buy 1,000 perfume kits. However, when I checked the records, I realized they had charged me for more than 1,200 perfumes, even though I had clearly stated that I would only purchase 1,000 units.
That was when the problems became obvious. They were deducting the value of the products twice: first when the customer received and paid for the order, and then again when I requested a withdrawal. In other words, they were charging me twice for the same product.
On top of that, they kept the products that were returned by customers instead of sending them back to be resold. So not only were they charging twice, but they were also keeping perfumes that I had already paid for.
After identifying these issues, I decided to stop working with them. When I questioned the company about it, things became even worse. They started delaying my payments for weeks and stopped giving proper responses.
Today, they owe me more than €2,000 and refuse to pay, claiming there was a payment issue — even though customers pay upon receiving the product. They no longer bother responding to messages.
I also tried contacting the owner of the platform several times. While I was actively selling, he used to reply to me. But once I started noticing and questioning these problems, he completely stopped responding. The platform’s support team also refuses to answer and keeps inventing excuses every single day to avoid paying me.
Antwoord van PrimeCOD
We strongly dispute the claims made in this review.
The statements presented are inaccurate and omit important details regarding the commercial relationship and account reconciliation process.
Regarding inventory purchases, all product quantities, costs, and transactions are recorded within the platform and can be verified through the account history. No charges are applied without corresponding records and documentation.
The allegation that products were charged twice is incorrect. Our accounting system separately tracks product costs, logistics fees, COD collections, returns, and payouts. These are distinct transactions and should not be interpreted as duplicate charges.
Concerning returned orders, returned inventory is processed according to the agreed operational procedures. Returned products are not retained without record, and inventory movements are fully traceable.
As for the outstanding balance mentioned, the account was subject to financial reconciliation due to unresolved discrepancies. Any pending amounts are reviewed according to our standard compliance and accounting procedures before release.
We have maintained communication through our support channels and remain willing to resolve any legitimate concerns through documented evidence and formal review. We encourage clients to contact our management team directly so that all records can be examined objectively.
We are committed to transparency, accurate accounting, and professional business practices, and we reject any allegations of fraud or theft.
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