I was really excited and delighted to find the item I was looking for. Paid and received email thanking me for my order. All good except I was later given a full refund with no other communication as... Toon meer
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Lees wat reviewers zeggen
Very poor customer service, cancelled order without informing, after 3 weeks of order placed I been informed that they don’t have stock
We purchased three of the Whistler Fairford units which are excellent quality. Delivery was within the advised timescale and a couple of small issues were very quickly resolved by the excellent after... Toon meer
I would like to say a big thank you to Primecookout. They had the whistler products I wanted in stock at a reasonable price. Dispatched and arrived within the agreed timeframe and responded to queri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
🌟 Welcome to Prime Cookout on Trustpilot! 🌟 At Prime Cookout, we are passionate about bringing the ultimate outdoor cooking and living experience to homes across the UK. As a trusted retailer of high-quality BBQs, grills, pizza ovens, fire pits, and outdoor kitchen essentials, we are committed to providing exceptional products and outstanding customer service. 🔥 Why Choose Prime Cookout? ✅ Top-Quality Products – We source premium BBQs, grills, and outdoor appliances from the UK. ✅ Reliable Nationwide Delivery – Fast and secure shipping across the UK. ✅ Expanding Product Range – From gas and charcoal BBQs to wood-fired pizza ovens and outdoor furniture. ✅ Customer-Focused Service – A dedicated team ready to assist with your inquiries. ✅ Personalized Assistance – Looking for something specific? We’ll help find it for you! Our friendly and knowledgeable team is always happy to assist—whether you need product recommendations, after-sales support, or general inquiries. 📞 Contact us: 📍 Phone: +44 0186 557 0149 📧 Email: info@primecookout.com 💬 Live Chat: Available on our website 🛒 Explore our full range at: www.PrimeCookout.com Thank you for choosing Prime Cookout—your go-to destination for premium outdoor cooking and living. We look forward to serving you and helping you create the perfect outdoor space! 🌿🔥🍕
Contactgegevens
Blackthorn Rd, OX11 6EP, Didcot, OxfordShire, Verenigd Koninkrijk
- 01865570148
- info@primecookout.com
- primecookout.com
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Very poor customer service
Very poor customer service, cancelled order without informing, after 3 weeks of order placed I been informed that they don’t have stock
Great love the way it works recommend…
Great love the way it works recommend from my side if you are interested to do
Easy and simplicity
Great for outdoor cooking items
Great for outdoor cooking items. Worth the price .
Decent sized garden box
Decent sized garden box. Instructions a bit complicated but I got there in the end. Looks good on my patio and I can now get all of my junk away quickly.
Great experience with Primecookout Ltd
Great experience with Primecookout Ltd. Everything was smooth, and the service was reliable. Communication was clear and helpful. Would definitely recommend
I was really excited and delighted to…
I was really excited and delighted to find the item I was looking for. Paid and received email thanking me for my order. All good except I was later given a full refund with no other communication as to why, I can only assume no stock which I appreciate happens but a covering email explaining this would have been nice.
Poor
Poor. Ghosted me when I asked about returning the product. Wouldn't recommend dealing with an organisation that works in this way.
Customer service is poor
I have phoned multiple times this week to speak to customer service but must be non-existant, no one seems to be available at any time. Why have a business where no one is answering the phone to customers.
Explains why there are so many poor reviews for devine.
Excellent service from Primecookout…
Excellent service from Primecookout Ltd! The ordering process was smooth and delivery was quick. The product quality exceeded my expectations and it works perfectly for my outdoor BBQ setup. I’m very satisfied with my purchase and will definitely buy from them again.
The event we organized went smoothly
The event we organized went smoothly, and the company handled everything in a very professional manner. They were always available and willing to assist throughout the entire booking process, which made the experience easy and enjoyable.
It is excellent
Ordered a kitchen appliance (electric slicer) from Prime Cookout and was genuinely surprised at how solid it feels for the price Cuts perfectly, easy to clean, and the build quality is excellent A solid addition to my kitchen gear
Excellent service and very reliable
Excellent service and very reliable. Everything was handled quickly and efficiently. I’m really happy with the overall experience and would gladly use it again.
Huge thanks to Prime Cookout for such a…
Huge thanks to Prime Cookout for such a smooth delivery experience My BBQ grill was packaged well, arrived early, and performs like a dream I’ve already recommended them to friends who are outdoor cooking fans
"Thank you very much Primecookout you…
"Thank you very much Primecookout you are the…
Thank you very much Primecookout you are the best excellent reliable service and you respond to all messages thank you
Simple purchase
Simple purchase, arrived pretty quickly, excellent quality. Just can’t wait for the rain to stop so that I can use it!
Big appreciation to Prime Cookout for…
Big appreciation to Prime Cookout for making the entire process so easy and stress-free. The BBQ grill arrived earlier than expected, was securely packed, and works perfectly right out of the box. I’m really impressed with the quality and service — already told a few friends who love outdoor cooking to check them out!
Good communication regarding purchase…
Good communication regarding purchase however my item is not available as yet......have to wait until mid March for delivery, fingers crossed it will arrive no later.
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