Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The place is maintained well, clean and looked after. The staff have been helpful dealing with any issues. Carla was very helpful in the booking process.
Bedrijf heeft geantwoord
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Toon meer
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Booked 3 nights in Lincoln,first night noise from ventilation system kept us awake.Relayed this the next morning but nothing done.Decided to sort out on the last evening after 2 out of 3 nights with n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
Contactgegevens
149 - 155 Canal Street, NG1 7HR, Nottingham, Verenigd Koninkrijk
- +44115 857 1771
- team@primshortstays.com
- primshortstays.com
3,9
Goed
83 reviews
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Used Prim Short Stays to manage our…
Used Prim Short Stays to manage our serviced accommodation for a few months and barely made any money. Constantly charging fees and maintenance (baring in mind it was a newly renovated property and everything was brand new). Internet was intermittent for a few hours during a guest stay and they charged us £125 for it! How are we supposed to control when virgin have service issues.
Don't waste your time using this company if you want to make any money. Either do it yourself or just let it out as normal - you'll make more money
19 maart 2024
Review zonder uitnodiging
Antwoord van primshortstays.com
Dear Wayne, Thank you for providing detailed feedback regarding your recent experience with us. We appreciate the opportunity to address your concerns and clarify the situation. Regarding the key issue, we sincerely apologise for the delay and inconvenience caused by the malfunctioning maintenance key box. We acknowledge the frustration this must have caused but we had taken steps to rectify the situation promptly and as a gesture of goodwill we are happy to confirm that the cost of the key box will be refunded. We understand that the guest refund statement may have been confusing, and we apologise for any lack of clarity. This amount encompasses various issues encountered during the guest's stay; it includes internet and TV disruptions but also some maintenance, such as a leaking radiator that we had fixed during the guest's stay. We recognise the importance of clear communication and will make adjustments to ensure transparency in our refund statements. We also acknowledge your concerns regarding the income generated from your property in the serviced accommodation market and apologise for any shortfall in expectations in this regard. Thank you for your patience and understanding. We value your business and all the best in the future.
Stayed at Prim Short Stays apartment in Lake District
Stayed at Prim Short Stays apartment in the Lake District for 4 nights at a cost of £568 we had no hot water in the mornings for showers. We only wanted to book the apartment to stay for sleep and showers as we were at my daughters house for Christmas. We spent the 4 days messaging and phoning them Appauling service they never fixed the hot water despite them knowing there was a problem and offered us a measley £40 back after umpteen complaints. Dont stay at these apartments if you want a hot shower in the morning.
27 december 2023
Review zonder uitnodiging
Antwoord van primshortstays.com
Dear Naomi, We apologise for the inconvenience you experienced during your recent stay. While it deeply saddens us to hear that your experience fell short of your expectations, please know that guest satisfaction is our top priority, and we strive to ensure every guest enjoys a comfortable and seamless stay with us. We understand the importance of hot water, especially during the holiday season. Rest assured that we are actively working to prevent similar occurrences in the future. We appreciate your patience and understanding. As a gesture of goodwill, we have already taken steps to offer you a refund. Your feedback is valuable to us and helps us improve our services. We hope to welcome you back and provide you with a much-enhanced stay.
WORST MANAGING AGENT EVER
IF I COULD GIVE A LOWER MARK THAN 1 STAR, I WOULD.
Working with this company has, by far been the worst managing agent that I have ever worked with. Before I signed the contract they were very attentive and promised excellent service, much like what it says on their web site. My experience has been horrendous and certainly has not been ‘hassle free’. After I signed the contract all of that changed.
Communication - DISGRACEFUL
When my life fell apart, and I got sick and I had bills and mortgages mounting up, as the income I was receiving was not covering my bills. I called the managing director to discuss this. The assigned assistant could do nothing. So…
- I called the managing director multiple times, he did not answer
- I emailed and was repeatedly told that he is busy and I must put my concerns in an email.
- I then sent an email begging his staff to ask him to take 10-20 minutes out of his day to have a conversation. I was again told to send an email. All while the managing director was posting on Facebook, including a picture of himself relaxing with his cat. He was able to answer people on Facebook but not able to call me despite the fact that my emails were headed ‘Urgent Communication’. I had already informed staff that I was seriously ill.
In month 1 their charges took 100% of the income and they overcharged me £100.
The company director now has amnesia and says that they did not over charge me, but the emails clearly show the overcharge and correction.
When I was finally able to write an email, I was met with cold callous indifference to my change in circumstances and the fact that I could not pay a lot of my bills.
When I requested my old locks, it took months of sending multiple emails to finally get the items back.
My experience with this company has been anything but ‘HASSEL FREE’, as they state.
I could write more but I think you get the gist.
BASED ON MY EXPERIENCE, I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY. In 20 years of being a landlord, I have never had a managing agent treat me the way this company has.
When I've got a bit more energy, I'll add in the rest of this horrendous saga.
5 november 2023
Review zonder uitnodiging
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