Appalling Service & Disrespectful Treatment During a Time of Grief
I am extremely dissatisfied with the service I received from Print365 in Manaba. My family entrusted them with printing funeral programs, a deeply personal & sensitive matter. Unfortunately, the quality of the product was appalling, & the lack of timely & clear communication only added to the frustration. The programs were printed poorly, & the entire process was mishandled. When I sought a refund, my messages were ignored. When my parents visited the store in person on 16 January, & I personally called the owner, Unathi, we were met with an extremely condescending attitude & extreme insensitivity. Instead of offering a solution, we were subjected to repeated delays, excuses & even outrageous accusations such as, “You people like to twist things around.” To treat grieving customers this way is not only disrespectful, but utterly unacceptable. This behavior shows an alarming lack of empathy & professionalism, especially given the sensitive nature of the request. It has become painfully clear that Print365 doesn’t understand basic business practices or how to treat customers, let alone in times of personal loss. I am deeply disappointed by the complete lack of care, & I can only hope that others do not have to endure the same appalling treatment we have.