Proautocars Reviews 

Rogue traders! Do not use the following companies! Proauto cars sold my partner a vehicle that after only 4 weeks started asking for oil. This is after they claim it had been serviced at point of collection. After returning the car for them to remedy the issue, the same fault appeared on the way home.
After taking the vehicle to an independent specialist we discovered that they lied to our faces yet again, no work had been carried out! The garage confirmed that the oil in the vehicle was old and needed changing ASAP! This could have caused catastrophic failure of the engine!
Do not trust a word of what they say, they will tell you what you want to hear and just lie direct to your face!
Also, the finance company (car loan 365) must be part owned by them because they refused to help, despite the vehicle was in our ownership for just 4 weeks!
They try to fob you off in an effort for you to keep the car when your rights under the consumer law is totally different, it seemed to me that they were acting the the dealerships best interests and not their customer which is abysmal customer service.
Lastly the warranty company (Protego) was a complete joke! Happy to take your money, but trying to get hold of anyone to report an issue was absolutely impossible!. They should be investigated for obtaining money by deception because they are not providing a service of which we paid for in good faith.

Very dissatisfied and angry customer!

Really happy with my experience with Pro Auto Cars. From start to finish, the team were friendly, professional and extremely helpful. There was no pressure or pushy sales approach, which made the whole process of buying a car feel easy and stress-free.

The car was exactly as described, in great condition, and the whole process was handled efficiently and professionally. They took the time to answer all my questions and made sure everything was sorted before I drove away.

I would definitely recommend Pro Auto Cars to anyone looking for a reliable car and a trustworthy dealership. Excellent service from start to finish — thank you!

This garage dont know the consumer right act 2015, producing an invoice isnt evidence that the work was done on my car , anyone can just raise an invoice, I dont know how the staff at this garage sleeps at night.

Absolutely terrible experience — stay clear!

Collected my car a few weeks ago and, unfortunately, it has been an absolute joke from start to finish. I was told the car had been serviced beforehand, but given the issues that have since come to light, I have serious concerns about whether this was actually the case.

The problems with the car are now costing me more to repair than the car is worth, which is completely unacceptable.

What has made the situation even worse is the complete lack of customer service and accountability. Despite raising the issues, there has been no meaningful attempt to take responsibility or resolve the situation.

I would strongly advise anyone considering buying a car from this place to think twice and stay clear. Based on my experience, I certainly wouldn’t recommend them.

stay clear of this place!!

I strongly advise others to avoid purchasing any vehicle from Pro Autocars LTD, especially the Ford Kuga ST-Line CK70TUP.

The Ford Kuga ST-Line with the registration CK70 TUP was sold in a faulty condition and was clearly unfit for purpose. Serious issues became apparent after purchase, raising major concerns about the quality checks and honesty of the sale. A vehicle should be safe, reliable, and roadworthy when sold — this one was not.

My experience has been extremely disappointing and of great concern regarding honesty and integrity, I would urge anyone considering buying from this dealer to proceed with extreme caution.

Avoid this car and, in my opinion, avoid this dealership altogether.

Great bunch of guys, Top notch service from start to finish….

Excellent service from these guys. Explained all aspects of the car, made sure we were fully conversant with the controls and gadgets. Great test drive. We dealt with Izzy, Hussein, Rahul and Hassan and all were professional, helpful and knowledgeable.
We are happy to recommend them

Fab little garage. So friendly.
Fab little garage. Really friendly and knowledgeable. I bought my Kia Niro from them in November. The car is perfect for my needs and the test drive went well so we sat and did the purchase there and then. They are a small garage behind the Texaco garage in Hook. We had driven a couple of hours to get there and needed a toilet. There isn't a toilet on site but they recommended the Shell garage toilets which were clean and just across the road.I am happy to pop in on my own and as a "lady of a certain age" this is a huge recommendation from me. Luckily it's en route to my daughter's so I can pop in on my way passed. I have just a couple of tiny things I wanted them to check out for me and they have been great. So all in all 10/10. The car is perfect. They are friendly and accommodating. Great value as well. In fact my husband has asked them to keep an eye out for the car he is looking for! So we are hoping to deal with them again soon.

Got new car delivered from these guys, amazing experience thank you Hassan for making it all hassle free. I love the new car! Thank you all soo much

I would highly recommend this dealership for exceptional customer service. The staff were exceptionally polite, friendly and trustworthy. They made me and my family feel very welcome.

The experience that I had when I went to this dealership was amazing it’s nearby where I live and the staff very friendly and the cars even extraordinary as well as the prices.

Professional customer service, quick deals, gets to the point quickly. Highly rated!

I recently bought a MINI from Pro auto cars, and I honestly feel the experience was better than what I’ve had at main dealers. From the moment I walked in, the team was welcoming, attentive, and genuinely interested in helping me find the right car rather than just making a sale.
I drove away feeling 100% confident in my purchase. If you’re looking for a place that treats you like a valued customer and not just another number, I’d highly recommend them.

Very nice very good car dealership, nice and quick customer service, wife and kids loved the new Honda civic, a man couldn’t be happier👍

Great experience as a dealership. A young guy Rahul was so helpful in clearing all my doubts regarding the car I bought. Great service overall.

I brought a Vauxhall Zafira (32,000miles) 2019 in Feb 25 with a Handler Warranty. Within the 3 months period I have spent over £4000 having faults corrected. Beware of purchasing a vehicle outside your immediate area. Pro Auto Car offered to do the repairs they considered necessary but owing to the distance involved this was domestically not possible. The problems were a faulty exhaust which led to oxygen sensors needing replacement and a new catalytic converter. There were problems also with oil pressure sensor wiring which had at sometime been rewired incorrectly and a couple of oil leaks. Handler refused to cover any of this. ProAutoCars gave an ex gratia payment of approx £300. The staff at ProAutoCars were helpful regarding the purchase but it has been an eyeopener as to the risks of purchasing a vehicle at a distance and the uselessness of a Handler Warranty.

I recently bought a Honda Civic from ProAutocars. From start to finish the whole experience was smooth. Customer service was top-notch. The team has a good understanding about motors and genuinely helped me to find the right fit for me according to my needs. The car was intact as advertised and had more than a quarter of fuel upon collection. I would highly recommend ProAutocars to anyone who is in search of good quality and reliable cars.
Thanks to ProAutocars team.

This place has friendly and helpful staff

Real pleasure dealing with these guys! Just got my new motor delivered to me in Essex top notch service! Would highly recommend. Thanks lads especially Hassan

Pro auto cars were really thorough throughout the whole process when I bought my car from them. All of the staff were very friendly and helpful!