I bought a bath had it installed in March 26 .it's already rusty leaks and isn't fit for purpose. I've contacted the company who just keep fobbing me off. None or very little care in sorting... Toon meer
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Lees wat reviewers zeggen
I orded the Pedigroom Everest Electric Grooming Table with Purple table top. I was contacted very quickly for delivery date and got updates for arrival time. Upon putting the frame together i noticed... Toon meer
Bedrijf heeft geantwoord
Great service, quick delivery my husband ordered motor for dog grooming hair dryer we were a little bit worried that won't work or fit but the item was great fitted well, saved me just over £300!!... Toon meer
Bedrijf heeft geantwoord
I recently purchased the pedi groom standing dryer. Unfortunately on my end I entered some details wrong which messed up my order. Pro grooming got back to me straight away and the problem was solved... Toon meer
Bedrijf heeft geantwoord
4,5
Uitstekend
132 reviews
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Quick efficient service.
Quick efficient service.
Great communication.
Great items at very good price.
Highly recommended.
Many thanks.
24 januari 2024
Antwoord van progrooming.co.uk
Hi Keith
Thanks for your 5* positive review. Your customer feedback is very valuable to us.
We look forward to you shopping with us again in the future.
Best wishes
Pro Grooming
I messaged regarding double payment …
I messaged regarding double payment and I got a phone call the next day explaining and that it would drop off my card .I brought slightly damaged electric table which was not returnable and she discuss the damage it was so small I got a massive discount fantastic
19 januari 2024
Antwoord van progrooming.co.uk
Hi Pamela
Thank you for taking the time to leave us positive feedback.
Good to hear our customer service team explained everything to you over the telephone.
Pleased to hear you are happy with your electric grooming table.
Best wishes
Pro Grooming
Elite blaster dryer
Although I did not speak to a person, I ordered on-line, the process was easy. The item was delivered well packaged and safe. Delivery was swift. The item itself is excellent. As a criticism the plastic feels flimsy, but any firmer or thicker then the item would be heavier so a trade off. All in all I am satisfied the the blaster dryer.
15 januari 2024
Antwoord van progrooming.co.uk
Hi Suzie
Thank you for taking the time to leave us a 5* review. Our customer feedback is valuable to us.
Best wishes
Pro Grooming
Great to deal with.
Really helpful. Courier was delayed in bad weather. Replacement sent out immediately and lost one was tracked down and returned.
11 januari 2024
Antwoord van progrooming.co.uk
Hi Libby
Thank you for taking the time to leave us 5* feedback. Apologies once again for the delay you experienced with the courier service, that bad bout of snow took everyone with surprise.
Your feedback is valuable to us, therefore we appreciate you taking the time out of your day to do this.
Best wishes
Pro Grooming
Excellent easy to navigate website
Excellent easy to navigate website, good prices for reliable products and prompt delivery.
19 december 2023
Antwoord van progrooming.co.uk
Hi Wendy
Thank you for taking the time to leave us a 5* review, your feedback is very valuable to us.
We look forward to seeing you shop with us again soon.
Best wishes
Pro Grooming
Replacement motor brushes
Ordered replacement motor brushes which arrived on time and now fitted to the dryer. Great service
11 januari 2024
Antwoord van progrooming.co.uk
Hi
Thank you for ordering the replacement carbon brushes.
Regular servicing and maintenance of your dryer will ensure you receive maximum efficiency on the dryer.
Thanks for ordering with Pro Grooming
Best wishes
Pro Grooming
Very pleased with my purchase
Very pleased with my purchase, exactly as described and delivered quickly too. Highly recommended
2 januari 2024
Antwoord van progrooming.co.uk
Hi Mrs Worrall
Thank you for leaving us positive feedback for your purchase of the grooming arm. Its greatly appreciated that our customers take time from their day to leave us positive feedback, it helps other customers make their decision on ordering.
Best wishes
Pro Grooming
Antwoord van progrooming.co.uk
Hi Michael
Thank you for leaving us positive feedback. Always good to hear your grooming table was delivered perfectly.
Best wishes
Pro Grooming
5* Service
Helpful & quick response to my enquiry. Cannot fault the customer service, my order was immediately dealt with, I was kept informed at all stages & received the goods early morning the next day. Excellent service & a fair price. would definitely order from Progrooming again.
30 november 2023
Antwoord van progrooming.co.uk
Hi Sandra
Thanks for purchasing your dryer/blaster from Pro Grooming. We appreciate you taking the time to leave us a positive review.
We look forward to doing business with you again in the future.
Kind regards
Pro Grooming.
Good communication
Good communication, speedy service, very pleased with my order. Thank you.
29 november 2023
Antwoord van progrooming.co.uk
Hi Jenny
Thanks you for your Trust Pilot review. It really helps our business when new potential customers visit before purchasing with Pro Grooming.
Glad to hear you're pleased with your order.
Best Wishes Pro Grooming
Not very responsive.
I emailed 3 working days ago to arrange a return and still not heard back. I called today too but no answer. The answer message said you respond to emails within one working day.
Delivery was all good, just need to return as the trimmer doesn’t do what I need it too.
27 november 2023
Antwoord van progrooming.co.uk
Hello Miss Mackay,
Apologies your email has not been replied to, your email had gone in to the spam folder, I have replied to your email just now with the returns address.
Apologies once again.
Best wishes
Pro Grooming
Quality product (except the plug!)
Dog bath arrived very quickly. It is excellent quality and relatively easy to assemble. The only small negative is the plug, water gradually seeps out, so I think we will need to find a replacement. The bath can accommodate two working cocker spaniels together and they are happy to go up the ramp and straight in!
3 november 2023
Antwoord van progrooming.co.uk
Hi Sarah
Thanks for your honest review.
I have just checked which item your review relates to and I just wanted to check you have the the plug inserted correctly, the screw needs to be removed from the middle of the plug hole/drain and the top part lays flat in the bath hole and the pipe screws in from underneath the bath.
If you would like to email me on info@progrooming.co.uk we can send the image over to explain this better.
Best Wishes
Pro Grooming
Antwoord van progrooming.co.uk
Hi Sandra
Thank you for taking the time to leave us a positive review.
It really does help our business, thank you once again.
Kind regards
Pro Grooming
I spoke to an actual person who could…
I spoke to an actual person who could not have been more helpful. Good advice and very quick delivery. Great product. We bought 2 grooming tables and are really happy with them.
6 oktober 2023
Antwoord van progrooming.co.uk
Hi Tracy
Thank you for the 5* positive review. It is great to hear you contacted us by telephone and the customer service team assisted you.
We would love to see images if you can kindly email us some in for our social media pages.
Take care and best wishes
Pro Grooming
Excellent customer service thank you
6 oktober 2023
Antwoord van progrooming.co.uk
Hi Hayley,
Thank you for kindly taking the time to review us here on Trust Pilot.
I am pleased to hear you are satisfied overall with the customer service.
You know where we are should you need anything in the future.
Take care and best wishes.
Pro Grooming
Antwoord van progrooming.co.uk
Hi Lisa
Thank you for taking the time to leave us a positive review.
Take care and best wishes.
Pro Grooming
Drier needed ASAP!
I was in desperate need of a replacement drier after mine went wrong. Found a replacement for a great price to tie me over until mine is fixed.
Quick delivery and great price.
Would recommend.
3 oktober 2023
Antwoord van progrooming.co.uk
Hi Mrs Allen
Thanks for your positive feedback.
Thank you for choosing Pro Grooming for your pet grooming products.
Take care
Pro Grooming
Good description of the product online
Good description of the product online. Well packed and on time delivery. I'm well pleased.
22 september 2023
Antwoord van progrooming.co.uk
Hi Christine
Thanks for taking the time to leave us a positive review.
Great to hear you are please with your stand dryer too.
Thanks for ordering with Pro Grooming.
Kind regards
Pro Grooming
Great
Simple order procedure. Quick delivery. Good price and quality product. Very happy
20 september 2023
Antwoord van progrooming.co.uk
Hi Gillian,
Thanks for your review.
It is great to hear your delivery was quick and you are pleased with your grooming table.
Thanks for taking the time out of your day to leave us a review.
Best wishes
Pro Grooming
Great online customer service.
Great online customer service.
Stupidly ordered incorrect part but reordered correct one with assistance from CS advisor and returned incorrect one, refund issued same day as correct part arrived.
Amazing
19 september 2023
Antwoord van progrooming.co.uk
Hello Jo
Thanks for taking the time to review Pro Grooming. Its great to hear your order went smoothly and the customer service advisor assisted you in ordering the correct part you required.
Take care and best wishes
Pro Grooming
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