After using ProjectManager.com for our plant startup project, I can't recommend it. The software is clunky, crashes frequently, and has lost data on multiple occasions — which is especially pa... Toon meer
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Lees wat reviewers zeggen
projectmanager.com has been one of my staple site for PM related topics. It most certainly complements many PM resources on the internet. It stands out in its content without undue influence for comme... Toon meer
Their whole business model must rely on getting you to use a credit card for the free trial since they do not allow refunds or prorated refunds when their automatic enroll starts at the end of the tri... Toon meer
Good program.... but will bite you with how they deceitfully pull you into a payment plan with small print... when you think your paying for single user subscriptions it's actually 15 users, which for... Toon meer
Bedrijfsgegevens
- Online samenwerkingsplatform
- ook in
- Business to Business-service
- Business- en IT-adviesbureau
- Computer & laptop accessoires
- Softwarebedrijf
Geschreven door het bedrijf
ProjectManager is a project and portfolio management software that offers unparalleled control, in-depth project data and the most comprehensive planning features on the market. With advanced scheduling, automated cost and time tracking, risk analysis and resource management, our platform ensures flawless execution while providing unbeatable insights at every stage. Trusted by thousands worldwide for seamless collaboration, ProjectManager empowers teams to deliver with precision.
Contactgegevens
Austin, Verenigde Staten
- 800-765-2495
- support@projectmanager.com
- projectmanager.com
1,8
Slecht
493 reviews
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$375 USD for a product I didn't need
Signed up to the trial. Didn't need the product, but was still billed the full business plan of $US 375 for the first month. Asked for a refund and rejected. One Star.
30 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello There,
Thank you for signing up for the trial.
As you may know, you get 30 days free to review and try-out the software. You received a reminder 7 days prior to the end of the trial period to the email you provided. Once a cancellation was not initiated, we billed you $375.00 for the business subscription which you selected - $25.00 per user for up to 15 users.
Here are the terms for your reference: https://www.projectmanager.com/terms
For further assistance you may contact the support team as follows:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.
Sincerely,
The ProjectManager.com Support Team
Signed up for a trial and I charged…
Signed up for a trial and I charged over 180 euro in three months and I did not use the service.
This company does not send you a monthly statement/receipt or any notification that they are about to charge your bank account. This is not fair to the consumer.
It is not possible to cancel it from your account and you require to send them an email.
There is no easy way of finding how I can cancel it from my account.
28 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello Milad Aria,
I apologize that you are having difficulty with a cancellation.
As you may know, the free trial is for 30 days only. Cancellations during the trial period are immediate.
An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription. Since a cancellation was not made, you were billed for the subscription when the trial ended.
Here are the terms for reference: https://www.projectmanager.com/terms
The no refund policy is part of the terms.
Your options to cancel the subscription:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.
Upon receipt, we will endeavor to process your cancellation within one business day, however, any Subscription Fees incurred in the interim will not be refunded.
Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.
Sincerely,
The ProjectManager.com Support Team
Efficient, simple, web based task tracking tool for C-level
Simple, easy to understand for non-tech, shared and web based tool - all you need for high level running business plans. People often times mix running projects on top level with super detailed project plans you use on low level. Therefore - I consider this tool as very good for C-Suite and their strategic plans.
28 januari 2021
Review zonder uitnodiging
ProjectManager, a very effective Tool in tracking multiple Projects at once
I find ProjectManager very effective in tracking multiple projects at once. We are in the IBS (In-Building Solutions) business, installing small cell sites inside malls, hotels, resorts, goverment buildings, etc. At any given time, there are 10, 15 or more small projects in progress. By equipping each project team leader with a mobile device to key in the progress of the each task in a real-time fashion, I fell totally in control of the business. Communication has greatly improved because every time I talk to my team leaders, we are looking at the same page (exactly the same Gantt Chart updated real-time). ProjectManager's user interface is attractive, intuitive and fun to use.
27 januari 2021
Review zonder uitnodiging
I didnt used it at all
23 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello Israel,
Thank you for giving us the opportunity to earn your business. I am sorry that you did not use the software.
We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include Bank of America, the United States Postal Office, and The United Nations.
For further assistance, please contact the support team as follows:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.
Sincerely,
The ProjectManager.com Support Team
System is always available and ready…
System is always available and ready when needed, able to generate or update my small project schedules. My ability to adjust schedule to print and save for windows of a project as yet to be achieved. I am sure te system will not able to corollate to PDF or printed. Sometimes not looking to print full schedule.
20 januari 2021
Review zonder uitnodiging
Very useful, subsrcibe!
I've been subscribed to PM for quite some time. I found it very useful. I downloaded many templates and read number of useful articles. I support PM.com full speed ahead. Recommended!
20 januari 2021
Review zonder uitnodiging
The tool can still be improved here and…
The tool can still be improved here and there, but Projectmanager team is very helpful and patient on meeting customer requests.
20 januari 2021
Review zonder uitnodiging
Better Business Bureau warns of ProjectManager.com
I signed up for a free trial, as I did with Monday.com and Smartsheet. Having recently received my PMP, I wanted to browse the PMIS options. Smartsheet and Monday.com let my trial run out, but ProjectManager.com took $375 out of my bank account and refuses to return it. This business practice is not in alignment with PMI code of ethics. Currently reporting Projectmanager.com to BBB, PMI and letting the world know, this is not a legit company. Update: I have contacted the BBB, this company is not accreddited and has a pattern of complaints regarding being overcharged for a subscription.
19 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello Tracie,
Congratulations on getting your PMP. Thank you for giving us the opportunity to earn your business. I am sorry that your experience was not positive. An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.
Based on our records, you selected the Business option for 15 users at a rate of $25.00 per user. This is why you were billed $375.00.
As you may know, the free trial is for 30 days only. Cancellations during the trial period are immediate. If a cancellation is not made, then you are billed for the subscription when the trial ends. This is why your account was billed. The no refund policy is part of the terms.
Here are the terms for reference: https://www.projectmanager.com/terms
We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include Bank of America, the United States Postal Office, and The United Nations. Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.
Sincerely,
The ProjectManager.com Support Team
I really love ProjectManager.com
I really love ProjectManager.com. It has all the functionalities a PM can dream of. It is quite easy to use.
However, I would love if the dashboards could be customized (e.g. define new indicators).
19 januari 2021
Review zonder uitnodiging
The response from Brent at Support was…
The response from Brent at Support was very timely and directly on point. I feel good about recommending projectmanager.com to my students and colleagues in business because of the people you have in support. There are lots of PM software platforms out there, but "Service After the Sale" for the "little guy," and even for freeloading academics like me, is a fantastic value add.
16 januari 2021
Review zonder uitnodiging
We have found the support dreadful and…
We have found the support dreadful and even when not using the product after 2 days trail as its not "fit for purpose" with one single user they you have taken over 300£ from our bank accounts, when we advise them the same day we were told there is a NO refund Policy (My PM did not terminate down to Christmas and Covid Isolation).
Companies like this should NOT be trusted as they can clearly see that it’s not been used and the reason for none cancellation was exceptional . Furthermore they are not communication with us any more regarding this dispute..
I own a number of independent companies and the PM for one of my other companies wanted to try the tool also. I have now band this product from being used in any of my companies.
14 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello Martyn,
Thank you for giving us the opportunity to earn your business. I know selecting Project Management software is very important. I apologize that your experience with our support team was not what you expected. We thrive on providing exceptional service. As you may know, the free trial is for 30 days only. Cancellations during the trial period are immediate. 7 days prior to the end of the trial period, we send out a reminder to the email on file. This is extremely important especially during these uncertain times. Nevertheless, if a cancellation is not made, then you are billed for the subscription when the trial ends. This is why your account was billed. The no refund policy is part of the terms.
Here are the terms for reference: https://www.projectmanager.com/terms
We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include NASA, the United States Postal Office, and The United Nations. Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.
Sincerely,
The ProjectManager.com Support Team
Project manager challenges me to learn…
Project manager challenges me to learn more each day to streamline the work I am doing, thank you for all the great business insight and how to manage all things electronic.
13 januari 2021
Review zonder uitnodiging
Your newsletters and PM content have…
Your newsletters and PM content have changed the way my organization looks at Project Management. We've grown so much because of you. Thank you so much for outstanding information and templates. Keep up the good work. Kudos to William and your Team. Zola, Durban, SA.
13 januari 2021
Review zonder uitnodiging
Thank you for sharing
Thank you for sharing all the good practices and the very valuable reports on the profession of Project manager.
13 januari 2021
Review zonder uitnodiging
Excellence
I very much enjoy the topics within & the presentation of the newsletters. Keep up the good work and don't forget to keep plugging your platform as I would really enjoy testing it in earnest at some point!
13 januari 2021
Review zonder uitnodiging
Great tool and easy to use>
13 januari 2021
Review zonder uitnodiging
I want to cancel and they make it…
I want to cancel and they make it impossible
13 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello John,
Thank you for your time and consideration. I apologize that you are having difficulty with a cancellation.
Here are ways to cancel the 30-day free trial or subscription:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.
Upon receipt, we will endeavor to process your cancellation within one business day, however, any Subscription Fees incurred in the interim will not be refunded.
Here are the terms for reference: https://www.projectmanager.com/terms
Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.
Sincerely,
The ProjectManager.com Support Team
I love this program, has minor clitches
I love this program, it works well for me.
Here are a list of the things to work on.
1. Clitches - Sometimes the gantt charts move items randomly - this often means I have to re-align manually some of the lines.
2. Dependancies- I have problems with the Finish/Finish dependancies. I have stopped using them due them not working correctly.
3. I cannot add external contractors as a resource. This becomes a problem when planning over the whole portfolio of projects.
4. I cannot manage to set a baseline program on the gantt chart. On MS project it can be set as a grey line above each line for reference.
13 januari 2021
Review zonder uitnodiging
Why is there no Mobile APP?
Why is there no Mobile APP?
Why can't we have an important task from all projects together?
Why I have to go through all projects to have my action plan?
Please help me if these are available.
12 januari 2021
Review zonder uitnodiging
Antwoord van ProjectManager
Hello Rami,
Thank you for contacting us. We are currently working on the mobile app. We are constantly refining our software and improving it. Your feedback is valuable to us.
If you want to speak directly to our team, you may contact the support team as follows:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.
We appreciate your continued business.
Sincerely,
The ProjectManager.com Support Team
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