Pro-Line Direct Reviews 

Great company to deal with. You get to speak to actual people who know what they are talking about. Prompt delivery and excellent products. Just bought my third sauna so I am speaking from experience.

CEMO Fuel Dispenser - Easy ordering - no issues - arrived promptly in good condition

I purchased the 3 person traditional outdoor Sauna, it came well wrapped and on a double pallet, I just wished I had bought one sooner. Great value for money.
Easy to use control board. Company easy to deal with.
Thank you
Regards
John

Awesome Sauna. Very professional team that came to install it. Would definitely recommend.

No instructions you have to download from website, NEED an ELECTRICIAN So this is the reality! Obviously this sauna is bought from China, I’ll wait to be corrected, the guys I bought it from are nice and polite, reality is, if bits are missing your going to have to wait for the next shipment to arrive which could be months, strap in and hope you get all your parts, bits etc. put your big boy pants on and get a spark when put together and you’ll need a healthy two/3 people to build it

I ordered a sauna and paid for it in mid august 2024, the information on screen told me to expect delivery in late September/ early October. I waited and I waited, heard absolutely nothing from the company, so tried phoning a couple of times, left messages, started to think I’d been scammed, then finally spoke to someone who told me that they were having import problems and that it would be delivered in November…. It was finally delivered at the beginning of December by a man who simply wanted to dump all of the self build packs in the road, we eventually persuaded him to help us move it to the side of the house as it was incredibly heavy. At that stage we realised that installation was not going to be straightforward and we’d need an electrician, so we phoned Proline and they said “we have an installation service”, great we thought, paid for the service assuming that we would then be able to use the sauna; but no they don’t do electrics! We finally got an electrician to come last week (early January 2025) to set it all up. It’s now great and it’s of real benefit to some health issues I have right now, but I really could have done without the delays, lack of communication, and the “stonewall” which accompanied the whole process and made it very stressful!

Great workers, great product and very thorough.

Bad experience

Placed an order for a 1 person IR sauna, had a call 1-2 days after to arrange delivery and it arrived about 2-3 days later! perfect! Great quality sauna, easy and quick to install and works well. Highly recommend.

I ordered a 3 person sauna in August 2024, and paid in full. We spoke to the company with regard to when we could expect our delivery and they told us the latest it would arrive would be October. We received no email updates for our purchase at all, so we phoned in October to check the delivery date, we were told it would be with us in mid November. When we’d heard nothing we phoned again and were told it would be delivered in December. I pointed out how poor the communication had been and I was told that I should have been emailed (I wasn’t) I pointed out to the person that I spoke to that I had begun to believe we’d been scammed, the person seemed shocked to hear this and told me that he would deliver the sauna on December 3rd. They finally emailed me and told me that it would be December 5th. It did finally arrive on December 5th but I took one look at the electricity cable and realised that it needed to be hardwired into the electrics by an electrician. We rang and spoke to the company and were told that they provided an installation service. We paid for that and the men arrived on December 11th, only to be told that they don’t install they just build! The sauna looks good but I am more than frustrated at the lack of customer service, the lack of communication and the lack of a working sauna! I have now got to find an electrician and pay even more to have it fitted! This could all have been a great deal easier with more information from the company.

Easy to deal with good price

All good service

Good product easy to build and any questions i had were answered promptly with a phone call

Fast delivery, amaizing sauna

After deliberating for a while about getting a sauna, I came across pro line direct and purchased a 3 person sauna as it was such a reasonable price. It was delivered in good time and the quality is amazing. I love that we can listen to any music through the Bluetooth device and there are lots of different mood lightings to choose from. Thinking about an ice bath next!

Great communication, perfect service 👌

I have not recieved my order and it has passed the delivery date tired to contact company with email no reply or contact very un happy with this service dont know what to next

Superb service; great communication and super-fast delivery!