Fantastic service , incredible response time , super quick shipping ... Amazing ... will be my first choice for all my parts ! Thank you!
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Lees wat reviewers zeggen
Great experience received my parts quickly everything fit as expected and customer service followed up after the sale to make sure everything was good. I would use them again
My customer service rep went above and beyond to help me get the parts I needed I’ll tell all my friends about my wonderful experience and how great she was. She got me all set up. Had the warehouse c... Toon meer
Propel Parts is truly a customer centric company. They carry or have access to a large variety of OEM quality common and unique parts at highly competitive pricing, fast free shipping and human assis... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contactgegevens
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, Verenigde Staten
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4,8
Uitstekend
139 reviews
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Above and Beyond
Staff took care of issue that was nit created by them. Package was lost by UPS. Propel sent me another part Next Day Air to correct it.
25 augustus 2025
Review zonder uitnodiging
When I had questions
When I had questions, they were answered quickly and kindly.
Thank you!!
27 augustus 2025
Review zonder uitnodiging
dont return phone calls
dont return phone calls, cant get a order correct, really rude, return policy changes per day,
stay away
21 augustus 2025
Review zonder uitnodiging
Antwoord van Propel Parts
We’re truly sorry to hear about your experience. The concerns you raised about communication, order accuracy, and our return policy are not the standard we hold ourselves to. We take your feedback seriously and are reviewing what went wrong so we can improve. Our Customer Service Manager will be reaching out to you right away to gather more details and ensure your concerns are addressed.
Antwoord van Propel Parts
We were delighted to assist you!
Excellent Customer service
11 augustus 2025
Review zonder uitnodiging
Excellent service!!
Yes, very satisfied with the service, you have been very kind!
11 augustus 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much, Claudia! 🌟 We’re thrilled you’re happy with our service and truly appreciate your kind words.
Great company with outstanding customer…
Great company with outstanding customer service. Always get answers to my questions and always get my order to me quickly!
9 juli 2025
Review zonder uitnodiging
A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn’t have been in a hurry to ship out either. I was frustrated at first — delays cost me time on the job — but Propel Parts stepped up.
Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.
Things don’t always go perfectly, but these folks proved they’re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.
— Jimmy Spong
Hartco Mobile Welding
P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let’s just say the case hardening was — well — hard. Great Stuff! Thank you.
14 juli 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thanks so much, Jimmy! We’re grateful for your patience and kind words. Things don’t always go as planned, but we’re committed to owning our mistakes and making it right. It was a pleasure working with you — we’ve got your back anytime.
— The Propel Parts Team
:) great service
23 juni 2025
Review zonder uitnodiging
Customer service was excellent today
Customer service was excellent today! I have never had a company go behind the scenes to see what was happening with my payment error and resolve it so I could complete my order without having to do it all over again. Hats off to Propel Parts!
20 juni 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Wow — thank you so much for this awesome review!
We really believe in rolling up our sleeves and getting things sorted for our customers — even the “behind the scenes” stuff that others might skip. Super happy we could save you the hassle this time.
Thanks again for trusting Propel Parts — we’ll be here anytime you need us! 🚀
Great customer service answered email…
Great customer service answered email question quickly.
5 juni 2025
Review zonder uitnodiging
Excellent and prompt response
Propel parts team helped me greatly regarding a special request and I always get prompt response.
They’re fantastic!
21 mei 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much for your kind words! We’re thrilled to hear that our team was able to help with your special request and that you’ve been receiving prompt responses. We truly appreciate your support and look forward to continuing to serve you! 🚀
I ordered parts and paid for them
I ordered parts and paid for them, soon thereafter, I get text that the part is not available. Why do you sell stuff you don't have and can't get? Then, I have to go through your program with emails and text to get the refund.
9 mei 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Hi Paul,
We’re truly sorry for the inconvenience this caused. We understand how frustrating it is to place an order and then learn that the part isn’t available—and we sincerely apologize for the added frustration of having to follow up to get things resolved.
We take inventory accuracy seriously and have systems in place to reflect real-time availability. While rare, discrepancies can happen. In those cases, our standard process is to notify customers and issue a refund the same day the order is placed—as we did here—so no one is left waiting or uncertain.
We’re actively working to minimize these exceptions even further and improve the experience for every customer. Thank you for your feedback—it helps us get better. If you have any further concerns or would consider giving us another try, we’d love the opportunity to serve you better.
—The Propel Parts Customer Experience Team
Fast response and very attentive
Fast response and very attentive! Thanks Deb.
2 mei 2025
Review zonder uitnodiging
rapid response!
24 april 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thanks a lot! We’re glad we could respond quickly!
I would give 5 stars but my first time…
I would give 5 stars but my first time ordering from here and using aftermarket parts. The price is reasonable comparing to original Cat parts and the customer support is great and hoping to do more business with them
12 april 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much for the thoughtful review — we really appreciate your kind words and the feedback!
Just checking in — have you had a chance to use the product yet? We’d love to hear how it worked out for you when you got the chance.
Thanks again, and we’re definitely looking forward to doing more business with you!
Tiene una buena atención y servicio
27 maart 2025
Review zonder uitnodiging
Antwoord van Propel Parts
¡Muchísimas gracias! Nos alegra saber que quedó satisfecho con nuestra atención y servicio. Esperamos seguir atendiéndolo pronto.
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