Propp Reviews 

457
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Always prompt replies, easy to get hold off. Sophie was thorough with my application to ensure little issues along the way. From first point of contact to mortgage offer no dramas or lack of trust as... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Prop Property Finance were brilliant from start to finish. They helped me secure a remortgage on my property, kept me fully informed throughout, and nothing was too much trouble. Patient, professional... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've had a brilliant service from Propp. They were recommended to me by a friend and it has turned out to be a really great recommendation. The advice has been timely and accurate and the customer ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jordan and Jake at PROPP provided a hassle free and professional service. Our options, along with any pro's and con's were provided, giving us the necessary information to make the right choice for o... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financieringsmakelaar
  2. ook in
  3. Hypotheekmakelaar
  4. Vastgoedinvesteerder

Geschreven door het bedrijf

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

457 reviews

5 sterren
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2 sterren
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4,8

Alle reviews

(457)

118 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Helpful and knowledgeable

Brad was very helpful and knowledgeable and always happy for me to ask questions. I would recommend, especially if like me you’re a novice in this area! I also found all the other members of the company I spoke to helpful and friendly.

5 juni 2025
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Antwoord van Propp

Thank you for your lovely feedback! We're glad Brad and the rest of the Propp team made you feel supported 😊

Beoordeeld met 1 van de 5 sterren

Very Disappointed – Poor Experience with Propp

I used Propp for a mortgage last year and initially had a good experience with the broker (Matt), so I decided to use them again. Unfortunately, things went downhill quickly.
When applying for a bridging loan, I provided all the necessary information, but the broker misunderstood and passed incorrect details to the lender. The process took 6 months instead of 2, and when I raised concerns, I was simply told I could go elsewhere—knowing full well that would delay things further. Even after securing the loan, there were issues due to a lack of proper explanation from the broker.
Despite this, I gave Propp one last chance for a Buy to Let mortgage. Again, the urgency was ignored. I assumed the application had been submitted, but found out it hadn’t. I was then told on Friday it wouldn’t be done until after the weekend, and was again advised to try another broker if I wanted it faster knowing that would not be feasible.
The only positive was a staff member named Tev, who was genuinely helpful. Unfortunately, my overall experience with Propp was disorganised and unprofessional. I would not recommend this company.

6 juni 2025
Review zonder uitnodiging
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Antwoord van Propp

Hi Jack

We’re sorry to hear that your recent experiences with us did not meet your expectations, especially after such a positive start with your first transaction.

While the delay in your case has been frustrating, it was a result of lender decisions, property classification inconsistencies, AML procedures, and the need for multiple exceptions due to the unique nature of your circumstances – all beyond our control, and we worked tirelessly to persist with your case to help you get the outcome you needed with a new lender.

We want to emphasise that we remained committed to helping you through each stage - even after you expressed that you no longer wanted to work with us. We respected your position and offered to close your case, but you chose to continue, and we continued to work your case.

Your complaint ultimately stemmed from our offer to submit your case on the Friday, instead of the Wednesday – which, while we were sympathetic to your time constraints, wouldn’t have made a difference to your progress given we still required signed documents and a completed valuation.

We’re glad Tef’s support stood out and wish you the best moving forward.

– The Propp Team

Beoordeeld met 5 van de 5 sterren

Very helpful and remained in contact…

Very helpful and remained in contact right through the process. Very warm and friendly.

23 mei 2025
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Antwoord van Propp

Thank you so much for taking the time to give us some feedback! Great to hear you had a fab experience with us 😊

Beoordeeld met 1 van de 5 sterren

Very poor communication – would not recommend

I had a really disappointing experience. It took them over a couple of weeks to respond to simple emails, and even after I provided all the information he requested, I waited more than 10 days with no follow-up. If you're actually looking for answers or timely support, I’d advise against using this service. Got the mortgage application completed with NatWest from start to finish in less then a week.

31 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Hi Scott,

We've had a look at your case, and we can see that we dropped the ball on this occasion, and for that we sincerely apologise. We’re pleased that you were still able to get the outcome you were looking for despite our shortcoming.

We pride ourselves on our 5-star reviews, so naturally acknowledge that negative feedback must also come with the territory - however, we think it’s worth taking a moment to reflect on the effect public naming and shaming can have on an individual.

Your experience fell well below the standards we’ve set ourselves, however Brad, like all of us is only human. While that’s no excuse for the delay you experienced, it’s important to acknowledge that no person will get it 100% right, 100% of the time.

While holding businesses accountable is fair and necessary, individual shaming in a permanent, public forum can have unintended and lasting effects on real people, their mental health and wellbeing.

While the team member in question didn’t get it right this time, we stand by his reputation as a dedicated and knowledgeable adviser and we’re proud to have him on the team.

We do however take your concerns seriously, and are already working on ways to ensure timely communication and support, every single time. If you’d be open to a direct conversation, we’d really appreciate the opportunity to make things right.

Wishing you the very best with your new mortgage.

Sincerely,

The Team @ Propp

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, knowledgeable, courteous. Kept you updated at all times.
Would recommend Propp every time.

29 mei 2025
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Antwoord van Propp

Thank you for your kind words and recommendation 😊 Keeping you informed and supported is always our priority!

Beoordeeld met 5 van de 5 sterren

I have dealt with Megan a lot of times…

I have dealt with Megan a lot of times over the last two years
On every occasion she has always been professional polite and very competent.
What a lovely person

29 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you for your lovely feedback! We'll be sure to pass on your kind words - Megan will be delighted 😊

Beoordeeld met 5 van de 5 sterren

Jordan was absolutely fantastic

Jordan was absolutely fantastic. She consistently went above and beyond for us, got back to us when she said she would if not before, chased up the lender for us and made sure that everything was running smoothly. So grateful for all of her help and could not be happier with the excellent service

19 mei 2025
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Antwoord van Propp

Thanks so much for the amazing feedback! We're thrilled to hear that Jordan went above and beyond for you. Really glad that we could help things run smoothly 😊

Beoordeeld met 5 van de 5 sterren

Special thanks to Brad

Special thanks to Brad, Harriet, Kate and Joao.

All were key in ensuring I was able to refinance a commercial property.

Thank you

Will return to Propp again.

27 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you for taking the time to give us some feedback! The team will be so happy to know they made a difference 😊 We'll be here should you need us again!

Beoordeeld met 5 van de 5 sterren

Paul,Caroline and alexia were…

Paul,Caroline and alexia were absolutely wonderful they made stressful things easy to manage and regular updates of the process . Highly recommend Propp

22 mei 2025
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Antwoord van Propp

Thanks so much for the lovely feedback 😊 We're glad Paul, Caroline & Alexia could make things easier for you. Really appreciate the recommendation!

Beoordeeld met 5 van de 5 sterren

Everyone was Great very helpful & pleasure to communicate

Everyone was Great very helpful & responsible.
Immediately Responded to any problems which came up & dealt with it in no time
Thank You So Much Everyone .
I will definitely Recommend

23 mei 2025
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Antwoord van Propp

Thank you for your feedback! We're really glad that the team were helpful and responsive throughout. Should you need us again in the future, just shout 😊

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish, clear communication and meeting the needs of client

23 mei 2025
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Antwoord van Propp

Thank you so much for the kind words! We're really happy to hear that you had a smooth experience and that we could meet your needs. Always here if you need us again 😊

Beoordeeld met 5 van de 5 sterren

Thanks to the team at Propp

Thanks to the team at Propp for getting me a great rate for my bridging loan. They made the experience nice and easy and explained everything along the way. Nicole, Keira and Jordan were all great to deal with but I have to say Matt Reeves went above and beyond. I never normally leave anyone reviews however as the service has been brilliant I had too. Would use again and highly recommend.

22 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you so much for taking the time to leave a review - especially since you don't normally leave them. The team will be chuffed to know they made such a positive impact! More than happy to help again in the future 😊

Beoordeeld met 5 van de 5 sterren

Why aren’t more businesses like this

Why aren’t more businesses like this! Professional, friendly and they know their stuff. What an amazing experience! Thanks to Erin and Tef who made this so easy and painless. Thanks guys you were amazing

19 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Love this - thank you so much! We'll be sure to pass your kind words onto Erin & Tef 🙌 We're all about making specialist property finance easy, so we're glad we delivered 😊

Beoordeeld met 5 van de 5 sterren

Brilliant service from start to finish

Brilliant service from start to finish. Super efficient and with lovely people looking after me all the way. I can not recoment enough. Thank you Propp team 😊

12 mei 2025
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Antwoord van Propp

Thanks so much! We're glad you had a great experience with us 😊

Beoordeeld met 5 van de 5 sterren

Supporting Team

Propp entire Team work efficiently to secure mortgage in principle quickly.
They were very accessible through the journey. They provided useful advice promptly when needed. Very supportive throughout.

13 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you so much for your lovely feedback - we really appreciate it 😊

Beoordeeld met 2 van de 5 sterren

Poor Service

Referred to Propp by L&C. My bridging finance case involved a particular finance deadline that if missed would cost me my purchase and a large deposit.

Propp advised me to go with a provider who could turn things around within my 3,5 week deadline. The process actually took 5,5 weeks but luckily, due to circumstances outside my control, I managed to conclude my purchase without incurring penalties.

I dealt with 3 people at Propp and found communication haphazard and at times bewildering. In the end I communicated directly with the finance provider who were clear and concise.

18 april 2025
Review zonder uitnodiging
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Antwoord van Propp

Hi Brian,

We’re sorry to hear about your negative experience. This does not reflect the high standards we strive to maintain, as you can see from our other reviews.

To help us better understand what went wrong and ensure it doesn’t happen again, please reach out to us at hello@propp.io. A member of our senior management team will personally look into the matter.

Once again, we apologise, and we’re glad to know you were ultimately able to secure the finance you needed.

All our best,
The team at Propp

Beoordeeld met 5 van de 5 sterren

Bridge Loan

Thanks to the team at Propp for sourcing out the best rates for me, and most importantly facilitating a smooth completion. Abi, Megan & Harriet are my go to team. I highly recommend

7 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you so much for the fantastic feedback!

We're glad to hear that everything went smoothly for you. Abi, Megan & Harriet will be thrilled to know that they made such a postive impact.

If you ever need anything else, just give us a shout 😊

Beoordeeld met 5 van de 5 sterren

COULDN'T FAULT THIS TEAM

A great service, very personal and very helpful. James led it, Alexia continued the motion to completion and we are delighted.
At this time, the quote we achieved was >£350 cheaper than the regular broker we have been with for two huge pieces of business.
Really happy and wish everyone there well and our thanks.

1 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

We really appreciate you taking the time to share your thoughts! Hearing that our efforts made a difference makes it all worth it. We can’t wait to help you again!

Beoordeeld met 5 van de 5 sterren

A happy customer

Although it took longer than first anticipated, this was partly due to a, seemingly unnecessary, spanner being thrown in the works from an initial lender, very limited time my end, and then me contesting the valuation provided by Opus Surveyors on behalf of the follow-up lender (if given the choice, AVOID Opus - they didn't respond directly or in good faith, imo, to a single point in my challenge). Matt was proactive in finding the alternative in the background, and really took the time to go above and beyond in answering my detailed questions and following-up with various people. Matt, Megan, and Tef all worked hard getting this through as quickly as possible, and is a testament to the credibility Propp has in the marketplace, and the trusted relationships they have with lenders. Thank you!

1 mei 2025
Review zonder uitnodiging
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Antwoord van Propp

Thank you for your feedback! We appreciate your patience during the process and are glad to hear that Matt, Megan, and Tef made a positive impact. Your support and recognition of our team mean a lot to us. If you need help in the future, we’re here for you!

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