Proseptic Ltd Reviews 

We spent nine months looking for someone to replace our ancient septic tank on what is, we admit, a challenging site with poor access and very steep slopes and dips. Virtually every company who visited huffed and puffed and told us how difficult things were going to be. But Tom from Proseptic was positive, came up with a solution, told us exactly what was possible and then made it happen. Our installers were the A team - Ben and Luke, who were frankly brilliant, talked us through each step, were courteous, met the dog and worked bloody hard, even in the pitch dark one night to get the job done. Work was completed on a difficult site, a week ahead of schedule and we are delighted with the result. Proseptic weren't the cheapest quote we had but we're chuffed we found and chose them.

From the moment Stuart and Nathan arrived to install the septic plant system I was confident that we were in good hands. They were friendly and easy to talk to whilst being completely professional and extremely knowledgeable about their work. We were kept informed every step of the way and they did exactly what they said. There were a few little problems along the way, nothing ever goes smoothly, but they were dealt with efficiently and professionally. They worked extremely hard and the land looked better after they had installed and levelled everything than it did before! I would have no hesitation in recommending this company and especially Stuart and Nathan to anyone.

We needed a new septic tank and soak away. I chose Proseptic because I was impressed by the clear understanding and consideration and also the solution provided by Tom Roach. Unfortunately we had a few Covid related challenges which delayed the start but Antonia in the office was great in helping organise to overcome these.
I was informed by Antonia that she was sending the A Team (Ben and Luke) to carry out the works and I have been really pleased with what they have done. Given the callenging weather conditions, they have carried out the installation of the new system fantastically well and the garden, while clearly having been subject to disturbance, has been restored and should recover well. We had the electrician Steve arrive to sort out the wiring and again he was pleasant and considerate and had the system hooked up quickly.
Thoughout the work, Ben and Luke were cheerful, kept us informed and listened to our concerns and did all they could meet our requests. I really recommend Proseptic as a company and especially the A-team. Thanks guys.

We picked this company due to their excellent customer reviews and we were not let down - we were very impressed with the service we received. We were under time pressure and the team really understood this from the quoting stage, right through to the finished project. Tom is very solutions-orientated and came up with a legally compliant solution for our house. Once on site our team, of Chris and Bill, was so courteous and made the minimum disruption to our daily lives. Nothing was too much trouble for them and they always kept us informed. The site was reinstated exactly as before – they even went so far as buying replacement wood chippings to cover the path! Very helpful that they include Building Control approval within their package. Would highly recommend.

Proseptic and the team have been excellent from the initial clear advice from Tom regarding the treatment plant installation. We were unique in that both us and our neighbours were each having one fitted one after the other. Through the expert work of Nick and Luke both replacements ran extremely smoothly and we were fortunate that the weather was very kind to them. Nick and Luke's professionalism and thoroughness cannot be faulted and they could not have been more willing to explain what they were doing and ensure that we were happy with the work day by day and with the completed project. I would definitely recommend them.

If anyone is looking to replace a septic tank, then Proseptic is the team for you. They are just brilliant. Our initial meeting with Tom filled us with confidence that we had chosen the right people. Ben and Luke who carried out the installation were professional and dealt with all our questions. Half way through the project there was a bit of a hiccup that we had not anticipated, which was dealt efficiently and to everyone’s satisfaction. I highly recommend Proseptic for all your septic tank needs.

Proseptic have been excellent from the initial clear advice from Tom in relation to our cesspit replacement through to the expert work by Nick and Luke in carrying out that replacement. Nick and Luke's professionalism and thoroughness can't be faulted and they could not have been more willing to explain what they were doing and ensure that we were happy with the completed project. I would definitely recommend them.

The measure of a company is not just the excellent work they produce but how they deal with problems. Most project plans do not survive first contact with reality. Stuart worked hard to ensure all went well despite unexpected ground conditions. I would thoroughly recommend this very professional company. Many thanks to Stuart, Nathan and all the team at the office. Nigel

We received honest and straightforward advice regarding our septic tank which is nearly 100 years old. The work required to clear it out, check it out for compliance to current guidelines and dig the new soakaway that was required was done with care and thoroughness and good humour throughout. At each stage scything was tidied beautifully.

Amazing company! When we were given duff advice/the hard sell by another drainage company, we were lucky enough to discover Proseptic. From the very start we were treated with the utmost professionalism which continued throughout the process to the very end. Top marks for expertise, communication and organisation, and they answered all our ignorant questions quickly and concisely. Then when the installation began we were even more impressed by their efforts in making sure there was as little disruption and damage to the rest of the garden as possible, despite some challenging weather! The end result is impressive to say the least - in fact we've never seen such consciousness ground work. They even made sure our neighbours were informed and looked after. Rare indeed.

We wouldn't hesitate to use Tom, Hester and their crew again and we will certainly be recommending them to all we know who might require help with their drainage systems. 100 out of 100!!!

Stuart and Nathan - take a bow…These guys undertook the installation works on the hottest days of the year without a fuss. Every step was explained and every effort made to ensure all went to plan and ahead of schedule. They put in some incredible hours and made sure that we were happy with the reinstatement works when they had finished. Two very lovely chaps who are a real credit to Proseptic. It’s easy to sell the dream but someone has to deliver it and these guys certainly did that. I wouldn’t hesitate to recommend this genuinely customer focused business.

David, Wiltshire.

We are delighted with the work done by Stuart and Nathan of Proseptic in replacing our septic tank. The unavoidable damage to our paddock and our neighbour’s fields (which provide site access) was kept to a minimum. Given the nature of the work remarkably little ground was disturbed, and it was well restored.

Stuart, the site manager, was clearly highly competent and organised in his approach to the work, and he kept us fully informed. He and Nathan obviously worked together very well as a team and both were always pleasant and cheerful. The electricians we hardly saw but we are grateful that they were able to fit the warning light and alarm in the garage where we wanted them. Back at the office the staff were always cheerful and helpful on the phone or by email.

The anticipation of having a huge hole dug in our beloved garden for a new sewage treatment plant filled us with dread. But then the A team (Ben & Luke) turned up and we soon felt confident with their positive professional attitude, attention to detail and general care. They worked well together and were pleasant to have around.
We would not hesitate in recommending Proseptic.

Amazing work from start to finish. We have just had a replacement soak away installed.
Would highly recommend this company, they all provided a fantastic service and completed a fantastic job.. In particular Stewart and Nathan were totally professional,conscientious, polite, hard working and speedy. Do not hesitate to use them. Thanks one and all.

The "Proseptic A-Team" overcame hurdles that the four from the TV series never had to. They worked hard, smiling throughout and nothing was too much trouble. The installation was much trickier than expected but this didn't affect time scales or their patience/attitude on the job. The install area has been left in a better state than when they arrived! Thank you! I will be recommending Proseptic to anyone who needs their services!

Proseptic were engaged to install a sewage treatment plant at my property. The work was carried out with the minimum of fuss and to my entire satisfaction. The Company was receptive to my needs and went the extra mile to ensure the service they provided was of the highest quality. They were excellent value for money. I would have no hesitation in recommending Proseptic as an excellent provider of sewage treatment plants.

Proseptic installed our water treatment plant a few weeks ago, and the compressor had to be relocated underground. The work was professionally carried out by Jamie today to our complete satisfaction.

This company has been outstanding from start to finish. Most importantly they have resolved the issue which we had been battling with for 18 months. i cannot recommend them strongly enough for both knowledge, interest and customer service. Sarah, Ollie and Jamie have all been a pleasure to deal with and utterly professional. If you have a problem with your treatment plant please do not waste your time calling anyone else, give these guys a call.

The whole experience with Proseptic was great, from Tom who helped go in to bat for us when we had issues with Planning by penning emails detailing exactly how our installation would work.
And on the days of installation, Nick and Karl (Carl) worked tirelessly, they were good humoured and a pleasure to have on site, their quality of work was just brilliant far exceeding our expectations, they also helped by imparting their knowledge which assisted us in completing some other ground works.
We wouldn’t hesitate to recommend these guys.
Roy & Emma

From Quotation through to completion, Proseptic were very professional, friendly and knowledgeable. We have a shared system that was less straightforward than usual and they were the only company that were able to propose a workable solution at a good price. Tom, Hester, Will and the rest of the team were always on hand for advice and the job was planned well and executed brilliantly. We are really pleased to have chosen Proseptic and would use them again.