I purchased a refurbished phone from Protechshop and have been very pleased with it. The phone arrived in good condition, was unlocked as described and worked well. Considering the price compared with... Toon meer
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Der Artikel Pflasterhammer/Fäustel ist, was die Qualität angeht, gut!!!! Was mir überhaupt nicht gefällt sind die in der Kaufabwicklung mehr oder weniger versteckten Zusatzkosten!!! DAS GEHT GARNI... Toon meer
Very pleased with the quality of my purchase from Protechshop. The product was exactly as described on the website and feels well made. The price was also very reasonable compared with other retailers... Toon meer
Bedrijf heeft geantwoord
I needed to arrange a refund and customer service on WhatsApp dealt with my request promptly. The communication was clear and the refund was processed back to my original payment method. I appreciate... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a world of convenience and unbeatable prices at ProtechShop, your go-to e-commerce haven. Dive into our extensive collection featuring a diverse range of products, from essential household items to cutting-edge electronics and must-have gadgets. Elevate your tech game with our array of phone accessories, explore the latest trends in fashion, and indulge in quality toys for all ages. At ProtechShop, we curate an ever-expanding inventory to meet your every need. Enjoy the ease of one-stop shopping with bargains that make every purchase a delight. Elevate your lifestyle with ProtechShop - Where Quality Meets Affordability!
Contactgegevens
Verenigd Koninkrijk
- 0845 508 0838
- sales@protechshop.co.uk
- protechshop.co.uk
3,5
Gemiddeld
137 reviews
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Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I appreciate the free shipping option…
I appreciate the free shipping option and the discount I received for subscribing to their newsletter. The products are affordable without compromising quality, making them a great value.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you appreciated the free shipping and the discount for subscribing to our newsletter. Offering high-quality products at affordable prices is what we strive for, and it's wonderful to know you found great value in your purchase.
We look forward to serving you again soon. If you ever need any assistance, don’t hesitate to reach out!
I’ve recommended this shop to friends…
I’ve recommended this shop to friends because of the consistent quality. Every product I’ve purchased has been worth every penny.
27 september 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you so much for your kind words and for recommending our shop to your friends! We're thrilled to hear that you’ve been consistently satisfied with the quality of our products and that they’ve been worth every penny. Your support and trust mean a lot to us, and we’re committed to continuing to provide you with the best shopping experience.
My son loved the plush toys I ordered…
My son loved the plush toys I ordered for his birthday. They are soft, well-made, and absolutely adorable. He now insists on carrying them everywhere.
20 november 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you so much for your kind feedback! We're thrilled to hear that your son loved the plush toys and that they brought joy to his birthday. It's wonderful to know they’ve become his favorite companions! We truly appreciate your support and hope to serve you again in the future. 😊
Great find for tech accessories
Great find for tech accessories. The prices are reasonable and the products feel genuine. Had a small issue with my first order but customer service sorted it quickly with no hassle. Very professional approach.
18 september 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found our tech accessories to be reasonably priced and of good quality.
We sincerely apologize for the initial issue with your order but are glad our customer service team could resolve it quickly and efficiently. Providing a hassle-free and professional experience is always our priority.
We truly appreciate your support and look forward to serving you again in the future!
I was deceived
I ordered high quality Potensic A20 Mini Drone. My child was waiting for his present for 20 days and instead of ordered item, which we know very well as our friends have Potensic A20 drone, we got cheap fake replacement of very poor quality. I can't describe the level of frustration.
2 december 2024
Review zonder uitnodiging
Antwoord van Protechshop
We sincerely apologize for the disappointment and frustration you experienced. We understand how important it is for your child to receive the gift they were eagerly anticipating.
At Protechshop, customer satisfaction is our top priority. We offer a 30-day free return policy to ensure that any issues—whether due to quality concerns or simply not meeting expectations—can be resolved quickly. Please follow the instructions in the email we sent, where you'll find details on how to return the item. Once we receive it, we will issue a full refund promptly.
We value your feedback and are committed to ensuring a positive experience for all our customers. If you need further assistance, please don’t hesitate to reach out.
I placed and order over two weeks ago
I placed and order over two weeks ago, but never heard from them again, now I have come back to ask for my order I just informed them that the item is out of stock.
Not a serious company AVOID
20 november 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the experience you had with your recent order, and I understand your frustration and disappointment regarding the delay and out-of-stock issue.
We strive to maintain accurate inventory, and it’s clear that, in this instance, we did not meet your expectations. We have already processed a full refund, and I hope that you have received it without any issues.
Please be assured that we are taking steps to improve our inventory management to prevent similar situations in the future. Your feedback is invaluable, as it helps us to provide better service for all our customers.
If there is anything else we can do to make this right or if you’d like assistance with a different product, please don’t hesitate to contact us directly. We would appreciate the opportunity to regain your trust.
Very good product
Very good product. Good fit and comfortable to wear.
Delivery a bit long compared to others.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for your valuable feedback and for shopping with Protechshop.co.uk.
We’re delighted to hear that you were happy with the product quality, comfort, and fit. Customer satisfaction and offering great value products are always our priority.
We also appreciate your comments regarding the delivery time and apologise if it took longer than expected. We are continuously working with our shipping partners to improve delivery speeds and provide a better online shopping experience for all our customers.
Thank you again for your support, and we hope to serve you again soon at Protechshop.co.uk.
Ordered a Lego present for my 4 year…
Ordered a Lego present for my 4 year old nephew, the box has arrived and looks like it has been kicked around the shop floor before being wrapped in bubble wrap and shipped out which was also slow! I don’t know why these reviews didn’t come up when I looked, not sure I would have ordered as now paying the price to try and sort this out! Very very disappointed in the quality and the service
19 juni 2024
Review zonder uitnodiging
Antwoord van Protechshop
We sincerely apologize for the condition in which you received the Lego present for your nephew and for the delay in shipping. This is certainly not the level of quality and service we strive to provide, and we understand your frustration.
We regret that these issues were not apparent from reviews and that you are now having to deal with this inconvenience. To rectify the situation, we will send you a replacement item immediately, ensuring it is properly packaged and dispatched with expedited shipping.
Your feedback is extremely valuable to us, and we are taking it seriously to improve our services and prevent such issues in the future.
good experience
good communication from Ary and made sure item was sent securely.
20 mei 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for your positive feedback! We are thrilled to hear that you had a good experience and that Ary's communication and efforts to secure your item met your expectations. We look forward to serving you again in the future.
Bought a smart multifunctional mandolin…
Bought a smart multifunctional mandolin slicer, got promt delivery when they said it would arrive, kept me informed of shipping etc, and it arrived when they said it would. the product was better than I expected, so I'm a very happy chap. thank you.
14 mei 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're pleased with your purchase of our smart multifunctional mandolin slicer.
Ensuring prompt delivery and keeping our customers informed throughout the shipping process are top priorities for us, so we're delighted to know that our efforts have contributed to your satisfaction.
It's fantastic to hear that the product exceeded your expectations! We strive to offer high-quality items that make everyday tasks easier and more enjoyable, and we're glad to have hit the mark with the mandolin slicer.
Your happiness as a customer means the world to us, and we truly appreciate your kind words and recommendation.
Very fast turn around time, excellent service
Brought in an iPad for screen repair, they managed to complete the repair within half a day, more importantly delivered on their promise of fixing it by the end of the working day! Very good service, Highly recommended
6 februari 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for sharing your positive experience with us! We're thrilled to hear that you were satisfied with the service you received for your iPad screen repair. Providing timely and reliable service is our top priority, and we're glad we could deliver on our promise to have your device fixed by the end of the working day.
Your recommendation means a lot to us, and we appreciate your support. If you ever need assistance with any of your devices in the future, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing Protechshop for your repair needs!
Dog harness
I ordered a Barkbay dog harness, which was god quality and a fantastic price. Unfortunately, the size was medium rather than the large described in the headline, and it did not fit my dog. However, Protechshop apologised and as they were unable to supply a large, they promptly refunded the money and told me to donate the harness to someone who could use it. Reassuring when a company responds promptly when there is a problem
28 januari 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for sharing your experience with us, albeit with a hiccup in the sizing of the Barkbay dog harness. We sincerely apologize for any inconvenience this may have caused. However, we're glad to hear that our team responded promptly to address the issue and provided a resolution by refunding your money and suggesting you donate the harness to someone who could use it.
At Protechshop, we strive to provide excellent customer service and handle any issues that may arise with efficiency and care. Your feedback is invaluable to us, and we appreciate your understanding and patience in this matter.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We're always here to help.
Thank you for choosing Protechshop!
Customer support personnel contributing to a positive experience.
I was very positively surprised by a customer support representative ("Alen") who time and time again went beyond the call of duty. He/she was very efficient in answering my emails and was solution-oriented every step of the way. As it was my first time ordering something from ProtechShop, this person made me feel welcome. I will definitely seek out ProtechShop in the future as a result of such a positive customer support experience. These people at at the trenches of a company -- the real "face" of a company. When they do such a great job, they deserve to be recognized for doing their part in ensuring a rewarding experience for customers. I hope they are taken good care of at the company. Best regards.
23 januari 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you so much for your kind words and thoughtful feedback! We truly appreciate your recognition of Alen's exceptional customer support. It's wonderful to hear that your first experience with ProtechShop was a positive one, and we're thrilled that Alen's efforts made you feel welcome and well-supported.
Actually got what I ordered at the…
Actually got what I ordered at the quality I was expecting. What else is needed
19 januari 2024
Review zonder uitnodiging
Antwoord van Protechshop
It sounds like you had a positive experience with your order, receiving exactly what you wanted and at the quality you expected. This is great news!
When a company delivers on its promises and meets or exceeds your expectations, it creates a smooth and satisfactory transaction for both parties involved.
If you have any feedback or suggestions for improvement, even though your experience was positive, feel free to share them. Constructive feedback helps companies like ours continue to provide excellent service to all our customers.
Thank you for choosing us for your needs, and if you ever require anything in the future, don't hesitate to reach out.
Perfect thank you
Ordered multiple times and never had an issue. Great customer service and good prices too!
14 januari 2024
Review zonder uitnodiging
Antwoord van Protechshop
Thank you for your continued trust and loyalty in choosing us for your orders. We're thrilled to hear that you've had consistently positive experiences with our service, from the quality of our products to our customer service and pricing.
Providing excellent customer service and offering competitive prices are top priorities for us, and we're delighted that we've been able to meet your expectations each time you've placed an order.
If there's anything else we can assist you with or if you have any questions or feedback, please don't hesitate to reach out. We're always here to help.
Thank you for being a valued customer, and we look forward to serving you again in the future!
Purchased a Professional Cleaver Knife.
Purchased a Professional Cleaver Knife.
Delivery was longer than expected but knife seems to be good quality. Only time and use will tell.
14 januari 2024
Review zonder uitnodiging
Needed a sushi knife the others were to…
Needed a sushi knife the others were to experience. Wow wow what a beautiful knife. I was amazed how long it was and the quality. Top notch service. What a wengwood handle
2 januari 2024
Review zonder uitnodiging
Appallingly slow service
Appallingly slow service. Ordered something on 30th November which I thought was plenty of time for it to arrive by Christmas. Contacted customer service and no one had flagged it has gotten lost in the post. Now been told it has been shipped … now 21st December so no way it will arrive before Christmas. A shambles! Will never order from you again and would advise no one else to.
21 december 2023
Review zonder uitnodiging
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