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Protect Line - Life Insurance Reviews 47.589

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Luke was really clear and concise with any queries I had, really good customer service skills with a very good level of knowledge and also showed compassion and professionalism when going through v... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant.Robbie took all the details and afterwards Nelson set up the policy.He explained everything in detail,and was very informative and professional.I would highly recommend Protect Li... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Following a web search, Lizzie Stone called me promptly from the company. A quick discussion to identify my needs, clear information provided about options available. No pressure to act, and we were q... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The agent who called me was absolutely amazing. I explained to him the diabolical situation I had been left in by another company, he was so caring and sympathetic. I explained what I would like cover... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeraar
  2. Verzekeringsmakelaar
  3. Tussenpersoon voor levensverzekeringen
  4. Tijdelijke overlijdensverzekeringsmaatschappij

Geschreven door het bedrijf

Having protected over 500,000 UK families since 2010, Protect Line are the experts when it comes to life insurance and critical illness cover. As one of the country's leading fee-free brokers, we work with all the well-known insurers like Legal and General, LV=, Aviva, HSBC, Scottish Widows and VitalityLife to compare quotes and find the perfect products for our customers. No hidden charges, No pushy salesmen, No overseas call-centres. Just friendly, impartial assistance from an experienced and award-winning team based in Dorset and London.

Geschreven door het bedrijf


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

48K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 54% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service

Absolutely brilliant.Robbie took all the details and afterwards Nelson set up the policy.He explained everything in detail,and was very informative and professional.I would highly recommend Protect Line.Im.now very happy with my life insurance cover.

16 april 2026
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Antwoord van Protect Line - Life Insurance

Hi Andy,

Thank you for your brilliant feedback. We’re delighted that Robbie and Nelson were informative, professional and made the process so straightforward — and that you’re happy with your life cover. Your comments really help us continue to deliver great service.

Also, don’t forget our refer-a-friend programme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Thank you Jacob

Jacob was very informative, helpful and approachable about the whole process of me choosing an insurance company to suit my needs and price range.

16 april 2026
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hi Lisa,

Thank you for your lovely feedback — we’re delighted our agent Jacob was informative, helpful and approachable while helping you choose a policy that suits your needs and price range.

As a quick reminder, our refer-a-friend programme offers "for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for sharing your experience — your comments help us continue to deliver a caring and collaborative service.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Quick and easy process

Quick and easy process

15 april 2026
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Antwoord van Protect Line - Life Insurance

Hello,

Thank you for your review — we’re glad the process was quick and easy for you. Your feedback helps us keep things simple and efficient.

If you’d like to refer friends, for every person you refer you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Super friendly lady that dealt with us…

Super friendly lady that dealt with us going through everything in detail , wasn’t pushy towards us taking out the policy . Would definitely recommend

15 april 2026
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Antwoord van Protect Line - Life Insurance

Hello Bex,

Thank you so much for your lovely feedback. I’m delighted our agent was friendly, took the time to go through everything in detail and wasn’t pushy — and that you’d recommend us.

If you know anyone who might benefit from our service, for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to share your experience — your feedback helps us keep improving.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service.

Excellent customer service.

15 april 2026
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Antwoord van Protect Line - Life Insurance

Hello,

Thank you for your lovely feedback — we’re delighted to hear you experienced excellent customer service.

If you’d like to share your experience, remember our refer-a-friend programme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to leave a review — your feedback helps us continue to deliver great service.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hi Rachel,

Thank you so much for your kind review — we’re delighted to hear you found our team friendly and helpful. We’ll be sure to pass your feedback on to our agents.

Don’t forget our Refer-a-Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to share your experience.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

My review

I was very impressed with your wonderful service,. The lady that I spoke to, Alice was a delight to deal with. She made everything about the policy review very clear and easy to understand. She was extremely helpful and just a wonderful person to deal with, thanks Alice you where great.

17 april 2026
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Antwoord van Protect Line - Life Insurance

Hello,

Thank you so much for your lovely feedback. We’re delighted Alice made your policy review clear and easy to understand — she’ll be thrilled to hear your kind words. It’s great to know you found her helpful and a pleasure to deal with.

As a reminder, for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Your comments help us maintain high standards and continue to improve our service — thank you for taking the time to share them.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 4 van de 5 sterren

The woman I spoke to was very polite…

The woman I spoke to was very polite and helpful

14 april 2026
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Antwoord van Protect Line - Life Insurance

Hello Jason,

Thank you for your kind feedback — we’re pleased the agent you spoke to was polite and helpful. Comments like yours help us continue to deliver the level of care we aim for.

If you know anyone who might benefit from our cover, for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

The gentleman was very kind and took…

The gentleman was very kind and took his time explaining everything to us. We felt reassured after we had spoken to him.

17 april 2026
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Antwoord van Protect Line - Life Insurance

Hello Johanna,

Thank you so much for your kind words and the 5-star review. I’m delighted our agent was so kind and took the time to explain everything — it’s great to hear you felt reassured.

If you know anyone who might benefit from our service, for every person you refer you’ll receive a £40 gift card once they have made three monthly payments on their policy; look out for the “Refer a Friend” link in emails and texts from us. Your feedback helps us keep delivering the care and support our customers expect.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Great customer experience

Great customer experience

14 april 2026
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Antwoord van Protect Line - Life Insurance

Hello Moses,

Thank you so much for your kind words — we’re delighted to hear you had a great customer experience. Feedback like this really motivates the team and helps us keep delivering high standards.

If you know anyone who might benefit from our cover, for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hi,

Thank you so much for your kind feedback — we’re delighted to hear you found our customer relations services great. It’s lovely to know our agents are delivering the level of care and clear communication we aim for.

If you’d like to spread the word, our refer-a-friend programme offers a £40 gift card for every person you refer once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to leave a review.

Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Very clear on what products they have…

Very clear on what products they have to offer and give recommendations based on client needs

14 april 2026
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Antwoord van Protect Line - Life Insurance

Hi Emma,

Thank you so much for your kind words — we’re delighted you found our product range clear and that our recommendations matched your needs. Feedback like this helps us continue to care for customers and improve how we collaborate as a team.

If you’d like to share Protect Line with friends, for every person you refer you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Easy to talk to over phone

Easy to talk to over phone, didn't feel pushed

14 april 2026
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Antwoord van Protect Line - Life Insurance

Hello David,

Thank you for your lovely review — we’re so pleased you found us easy to talk to on the phone and didn’t feel pushed. That’s exactly the straightforward, supportive service we aim to deliver.

If you know anyone who might benefit from our service, remember our refer-a-friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for your feedback — it really helps us keep improving.

Nikki Protect Line, Trustpilot Team

Beoordeeld met 1 van de 5 sterren

Pushy and bombarding sales approach

I made an online enquiry and was called immediately. I explained I couldn't talk and if the emailed I would arrange a suitable time.

the next day I was called again. I was driving in appalling road conditions, on a motorway in a thunderstorm. As a very experienced driver I did not feel it was safe to discuss matters, even on hands free.

I told the pushy sales woman that I was driving and couldn't talk. She ignored this and said 'that's fine I just have a few questions.....' I again said that I was driving and couldn't talk. 'No problem' she said 'pop me on speaker phone and I'll keep you company on the journey!!'

I don't know whether the pushy and rude response was just her personality and desperation for a commission or whether it is encouraged by the company.

I have no intention of doing business with a company like this.

Notwithstanding this I am still being bombarded with calls

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No nonsense

Concise information that is understandable to a layman

16 april 2026
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hello Shaun,

Thank you for your review — we’re really pleased to hear you found our approach no-nonsense and that the information was concise and understandable to a layman. We aim to keep things clear and straightforward, and your feedback shows we’re delivering on that.

If you’d like to recommend us, remember our Refer a Friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for taking the time to share this.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Helpful and satisfied

Helpful and satisfied

16 april 2026
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hello Stephen,

Thank you for your kind review — we’re really pleased to hear you found our service helpful and that you’re satisfied. We appreciate you taking the time to let us know.

If you know anyone who might benefit from our cover, don’t forget our Refer a Friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for your feedback — it helps us continue to deliver great service.

Best wishes,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Spoke to Connor

Spoke to Connor, explained everything to me in a simple and straightforward way, was very polite and patient . Highly recommended.

16 april 2026
Review zonder uitnodiging
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hi Lynda,

Thank you so much for your lovely feedback. I’m delighted Connor was able to explain everything in a simple, straightforward way and that he was polite and patient — we’ll be sure to pass your kind words on to him.

Please also remember our Refer a Friend scheme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us.

Thanks again for recommending us — your feedback helps us continue to deliver the care and support our customers expect.

Kind regards,
Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Life insurance for over 60s 5 star servie

Sally was very good to explain all of my optionsfound a very good insuance company for my life insuranc very competive price which I was happy with and everything was done and dusted and covered from day one loverly young lady5 star sevice and her company.

16 april 2026
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hello P MUNNELLY,

Thank you for your lovely 5-star review. We’re delighted our agent was able to explain your options clearly, find a competitive life insurance policy and have everything in place from day one — we’ll pass on your kind words to her.

Don’t forget our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made 3 monthly payments on their policy. Look out for the “Refer a Friend” link in your emails and texts from us. Thanks again for your feedback — it helps us keep delivering great service.

If there’s anything more we can do, please let us know.

Nikki Protect Line, Trustpilot Team

Beoordeeld met 5 van de 5 sterren

Recently had my plans checked to see is…

Recently had my plans checked to see is im still happy with everything. The call handler/adviser was so respectful and understanding, at the time I was busy at work so had to cut the conversation short. He shows understanding and respect. He called me back after my request, carried on looking over my plans. And explained EVERYTHING.

I choose to upgrade my plans in a sense to further protect my family in ANY event.

Made sure! My wife and son were both put down as my plans beneficiars

All in all I'm happy with how everything is going and still cheap enough but with big benefits!

Never had any issues so thank you

15 april 2026
Logo Protect Line - Life Insurance

Antwoord van Protect Line - Life Insurance

Hi Tyrone,

Thank you for taking the time to leave such a positive review. We’re delighted to hear our agent was respectful, understanding and called you back to go through everything — and that you felt confident upgrading your plans to further protect your family. It’s great to know your wife and son are listed as beneficiaries and that you’re happy with the cover and price.

Also, don’t forget about our Refer a Friend programme: for every person you refer, you’ll receive a £40 gift card once they have made three monthly payments on their policy. Look out for the “Refer a Friend” link in emails and texts from us.

If there’s anything else we can help with, please let us know.

Thanks again for your kind words.

Nikki Protect Line, Trustpilot Team

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