Proteks Reviews 

Broken Promises and lies
Broken promises and lies around Installation Procedures , as per documents provided to us. Durability as per advertising , work schedules and warranty (not honoured )
Signed contract in March £8900
Given start date May
1st on site mid June last on site mid Dec , works never completed .
10 different sub contractors
50 phone call to office many frustrating due to unprofessional response often resulting in MD shouting over us and slamming phone down .
6 months of untold stress, poor communication , cancelled holidays as they would not send men if we were not on site . 6 months if our life we can not get back .
Health and safety issues , tradesman fell from ladder . Often lone tradesmen , we had to foot ladder . Garden wall damaged when trying to move large generator unaided , again we had to step in . Arrived often without ladders , drop cloths . We had to buy drop clothes to protect new decking and silicone to replace seals at windows and doors damaged by spraying .
Not once was there a Proteks vehicle on site

Do not believe a technical survey of works was ever carried out resulting in many challenges that could have been avoided . Some tradesmen requested the director come and see the job , this never happened .
We have now tried to claim on our warranty for defects and have been advised that they have voided our warranty without any written notice .
We expect the company to comply with Consumer Rights Act 2015 and rectify the defects . However if this does not happen we will have no option but to seek legal action .

We wish we had done further research before engaging this company . If we had known then what we know now we would not have signed up with them .
Update The company have refused to abide by Consumer Rights Act 2015 . Refused to respond to any written correspondence . My initial review was removed as I had named the Director .
Further defects have appeared on the property since my initial review .
Advert states ..No quibble guarantee !
The wording of the adverts does not match the actions of the company !!!

Have a sandstone property issues with water ingress. Had a survey done and discussed the solutions. We have repointing to both gables and sealed with proteks clear coat. ..the front and rear of our property have no issues but needed freshened up . ..really pleased looks great and after these dreadful storms everything holding up. Really pleased we had the work done gives us both peace if mind and looks great .. thank you for a job well done

I have thought long and hard about this but having been contacted last night via social media by another unhappy customer that had issues the same time as us, it seems that Proteks in Wishaw, continue to ignore the pleas of their customers by slamming the phone down on them and not adhering to their warranty.

We paid £12,500 pounds in August 2021 to Advanced Wall Solutions Ltd., for painting the house walls and roof and also our large garage roof. Well, it hadn’t even been a year when the garage roof was showing the paint to be coming off along the ridge. We also noticed the paint underneath shows through in areas when the sun shines on the tiles. Our neighbours even mentioned that the paint was showing to be coming off on their side too.

The 10-year warrant states that ‘The Proteks coating will not chip, flake or peel for the period of not less than 10 years. In the event of failure of the application, Advanced Wall Solutions Ltd, will provide, under the terms of the warranty, the necessary labour and materials to make good any defects’.

Their leaflet that was handed to us stated: 'The first part of the application is to install the prime or slush coat The slush coat is created by the addition of up to 40% PT 15, a modified resin, to the mixture (Dependent on substrate). The first coat also creates a surface with uniform porosity, allowing an even distribution rate when the final coat is applied. When the final coat is applied it will leave a tough durable weatherproof finish designed to be maintenance free for more than 25 years'

We contacted them via telephone and we received a letter of a request for payment of £150 plus VAT before they would come out!! Having paid £12,500 and been issued with a 10-year warranty, it is quite obvious this is a paint/application defect and we told them so. I sent photographs via email – of which they did not respond to - obviously as we refused to send any further monies.

Having written my honest Google review, the Director of the company, threatened to withdraw the 10-year warranty! I kid you not...

We took the route of a small claims court and eventually, Proteks had no alternative but to contact us to resolve the issue. The garage roof was repainted and also the main house roof was repainted, as upon inspection, that needed re-coating too.

I removed my initial review at their request as they were losing business. More fool I !! I later discovered black spray paint all over our garden pots and black drips of paint on our light-coloured garden pavers of which is extremely difficult to remove. Just recently, our neighbours state that the paint is again showing to be coming off the garage roof on their side! We also discovered yesterday that their promise of replacing damaged tiles wasn't carried out. Instead, they were patched up and painted over. (we have photographs to prove) Would I get them back? I don’t think so!!

I really don’t want anyone else shelling out thousands of pounds and having to suffer this ordeal so I will leave it up to you to decide whether you use this company or not.