Prudential Financial (USA) Reviews 

Only 401k provided by my employer, and they have been horrible to work with. Withdrawals are extremely limited and difficult to obtain. Truly an exhaustive experience jumping through all of their hoops to get funds to pay medical expenses. Had 6 surgeries in less than 2 years, and frankly dealing with Prudential was worse.

Prudential Long Term care phones have been unavailable on this day - 9/27/21 - for the better part of the day on the east coast, it's nearly 2pm. First time I've called on my LTC policy in over 8 years, and can't get through to even get into a holding que. Confidence level that I'll be able to access this policy when needed? Pretty much 0. But, I guess they don't have to care - they no longer sell these policies. The icing: some indicators say Prud has a better than 40% chance of bankruptcy. May be time to reassess LTC care even though I have a policy. **holy smokes, based on these comments for PRU the bankruptcy thing looks like it could be a slow motion train wreck already in progress**

Good luck with anything over the phone! The automated phone system may be the absolute worst! And trying to actually talk to someone, prepare to hold!

Has anyone ever succeeded calling their 1-877-255-4262 number? I have tried and failed 6 times to get a six digit ID number. This company has more than $400 in an account that I cannot get from them. I sent them a registered letter and still got no response. I am going to log a complaint with the Pennsylvania Attorney General and the Better Business Bureau.

This company sucks. I pay $6 a week and have for over 6 years at my job. Never once have I needed short term disability insurance until I contracted Covid. Through no fault of my own I have to quarantine for 10 days. Prudential won't even pay the first week that I am out. For the few days that they actually will pay I'm getting a pathetic $185!!!! A week and a halfs pay worth of pay lost and they are gonna pay me a paltry $185. Not to mention it isn't even going to get paid to me until a full week when I get back from work! I need the money now and more of it. It's a complete scam and rip off of people's hard earned money. I've paid this company nearly 2K over 6 years and the one time I submit a claim for covid they make me wait 2 weeks and offer me a sliver. I'm super pissed.

Do not do business with this company. All public contact is through an overseas call center. Call representatives are tightly scripted and can offer no genuine assistance. They have no authority to handle any issue and they cannot put you in contact with any US representative with the ability to address problems. It is a system designed for evading responsibility to policy holders. If you encounter any claims issues, even those caused by Prudential's total incompetence, no one will help you. You are more likely have a positive experience with a robocaller selling extended car warranties then you are dealing with Prudential's huge insurance scam.

I Was left an inheritance that i could cash out at 18 years old with PRUDENTIAL.
Prudential cannot “access my account “ as they have a system error.
I have called about 30 times over the last 60 days. spoken to endless supervisors who promise to get info and call me back.
Not had a call or email !
would like my money. feeling worried now !!!

My fiancé passed away 2 years ago.. since we weren’t married the policy went to our 2 year old child . I have gone to court to get the conservatorship documents required for me to get information for my now 4 year old . I’ve submitted the documents and talked to countless people and somehow nobody has a record of the documents sent. Just got off the phone to someone I could barely understand and I’m suppose to call in a few hours to see if they received them this time … to the same email I’ve sent the other documents too months ago . I asked to talk to someone higher up because clearly someone wasn’t doing their job right and got nothing . This by far has been one of the most irritating companies to deal with. Can’t wait to be done with them.

Not only has it been 6 weeks, Yes SIX WEEKS and I have only recieved ONE payment. And only recieced that payment after almost a MONTH of being on an APPROVED DISABILITY. When calling Noone has an answer as to what or why it's happening. Noone has any way to speak with a supervisor. The original payment changed deposit dates MULTIPLE TIMES before being finally deposited to my account. I would NEVER RECOMMEND THIS COMPANY FOR ANYONE. If you have to be on disability for short term I hope this isn't the company you have to go through.

Worst service ever,Dad died November 2020 and mom is still trying to get policy changed to her name,what a runaround, should be ashamed of their company

I have had a life insurance policy with Prudential for about 20 years. I recently needed to make a change and attempted to call in. I was transferred 7 times and each time to someone who spoke broken English and made me verify my identity. 7 times! Ultimately I decided t just cancel this policy, take the payout and move my money elsewhere. They are a mess now in days.

I strongly suggest avoiding Prudential for any life policies.

company customer representatives are poorly trained on their product and IRS regulation on their retirement plans. Save your time talking to a representative. I've talked to a customer service representative about over contribution for my Roth IRA account, she keeps on telling me I'm not over contribution because my contribution for 401(k) is under the contribution limit set by IRS. Clearly we are talking about different retirement products here... I spend good 20 minutes educating the customer presentative of her company product that I finally give us. She's either too ignorant or too dump to understand...

Don't DO IT! You are Warned!
Once they get your money you can Not get it Back!
Good Luck getting a "Human"!
Good Luck getting Help!
Good Luck getting Back your Investment!
Thank God! I do not NEED this Investment!

My Dad passed away in November, had a policy in his name,my mom wants to switch it over to her name, she has talked and submitted required documents, it's now April with 1or 2 responses at best with only runaround responses negative 4 stars here

they dont takecredit or debit card. for you payment .on saving or checking only.i sent a money order they did not credit me they cash it and keep my money and sent me two bill were not payed .one thired it finaly went thur.i got rip off.i,m oput of lot of money.i did it on the there payment line on the phone.icall them and told them what happen and got back wth me with a bad answer they miss upi had mypolicy since iwas born 1073 icall my rep for me never called me back ithink may the covid has somthing to do with it

What happened to this once great company. You can't reach anyone in the company. They push you to their offshore call center, you wait on hold excessively. I'm on hold right now, over 35 minutes and counting. When you do get connected their English is horrible, and they can't answer your questions. My Mother passed away seven months ago and I can't get any answers on her life insurance claim. I will never purchase another Prudential product and I will make sure that everyone that I know is aware of how bad this companies customer service has become.

I have been on hold for 55 minutes now and their website is not working. It tells me I have an account and then asks for confirmation. When I type in the SAME email, it tells
me it is not recognized.

If I could give this company a negative number I would. My mom is 80 so after paying on this policy since 1990 they canceled her policy stating the premiums wasn't paid for 1 month. Went back through bank documents and found the premium was paid but they wouldn't reinstate without all medical information showing she was healthy and clearly at 80 she has medical issues. Their customer service is also horrible. I called at almost 5 during the week then got hung up on so that representative didn't have to deal with me anymore. I also know a person who worked for them awhile ago and she said these are their standard practices to scam people and make money. Please do not use this company... you will regret it!

Have to pay life insurance online. Can't pay any other way. Can't login to the web site. Only option is to call customer service. I dialed back to 1982, and listened to horrible filler music, one tune over and over, with the 1980's "please wait" interruptions. When I got through I was told I would have to login using an unsecure pc. I had to shut down all privacy apps, firewalls, and allow cookies. What kind of morons run this operation?