cassock Reviews 2

The stoles I received from PSG were good quality and very nice. After reading other reviews from people who had similar shipping concerns, I was honestly becoming a little worried, but I can say that the actual product I received was well made and worth the price of the stoles themselves.

However, I am very disappointed with PSG’s shipping practices and customer service. I paid almost $30 to have two stoles shipped to me in a small bag, and then UPS notified me that I owed an additional charge of almost $19. Altogether, shipping two stoles cost nearly $50, which is unacceptable.

Customers need to know the full cost before purchasing so they can make informed decisions. The way this was handled made it impossible to know what the final cost would actually be. I also contacted PSG about the additional fees and asked for the extra UPS charges to be refunded, especially since I had already paid almost $30 for shipping, but I never received a response.

Because of the poor communication and unexpected shipping charges, I am giving this order three stars. The stoles themselves are very nice, but the customer service and shipping process were disappointing enough that I most likely will not order from PSG again unless I have no other option.

I ordered a made-to-measure cassock from PSG Vestments for an important occasion, providing precise measurements (including 26-inch sleeves) and confirming them with the company before production.

Unfortunately, the cassock that arrived is significantly incorrect. The sleeves measure approximately 24.5–25 inches, making them 1–1.5 inches shorter than ordered. This is not a minor discrepancy—it renders the garment unsuitable for use, especially for a formal liturgical occasion.

This was not the only issue. The original invoice was not properly itemised, which caused delays and complications with customs clearance. As a result, I incurred additional costs and unnecessary stress trying to resolve paperwork issues that should have been handled correctly from the start.

In total, I paid:

* $160.80 for the cassock (after discount)
* $101.56 for shipping
* €103.54 in customs duties, VAT, and agent fees

These additional costs make returning the cassock impractical, especially when the fault lies with incorrect manufacturing.

I contacted PSG Vestments immediately with measurements and photos. While they acknowledged the issue and said they would investigate, no meaningful resolution has been provided within a reasonable timeframe.

What went wrong:

* Failure to follow confirmed measurements on a made-to-measure garment
* Lack of quality control before shipping
* Poor invoicing practices causing customs issues
* Delayed and inadequate response to a serious complaint

How they can improve:

* Implement proper quality checks before dispatch
* Ensure all invoices are correctly itemised for international shipping
* Respond promptly and decisively when clear manufacturing errors occur

This was a very disappointing experience, especially given the importance of the garment. I cannot recommend them based on this order.