Said jacket was delivered to Los Angeles- I live in Washington state. This is awful.how hard is it to ship to the address I provide! I emailed the company but I don’t have high hopes they’ll respond.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Such a good find! High-quality, stylish, and true to size. My new go-to brand for casual looks
Bedrijf heeft geantwoord
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Toon meer
Bedrijf heeft geantwoord
I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Toon meer
Bedrijf heeft geantwoord
2,6
Slecht
27 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Didn't receive my hat from.pink bag…
Didn't receive my hat from.pink bag givaway really sad 😞 wasn't shipped so cancelled
23 oktober 2025
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible
Terrible, do not order!! The coat has lost any padding in the neck in less than a week of wearing. The email address is undeliverable and I can not contact for a refund. Looking at these reviews I wouldn’t get one anyway. Cheap rubbish, stay clear.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Awful company delivered to wrong adress…
Awful company delivered to wrong adress as you can see on the GPS delivery and will not refund or replace item rip off company ! Im now and fair bit out of pocket for something iv not received i have already provided my order number on trustpilot and several times through other means iv since done a charge back from my bank
22 juni 2025
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
If could give minus I would
If could give minus I would. The worst customer experience I’ve ever received. They are rude and very unhelpful and extremely unprofessional. Return two jackets and they are refusing to give me a refund, Will never buy from them again. 😡😡😡
7 februari 2025
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
PUFFIT Do NOT refund of exchange…
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even when they breach their own contract of failed delivery. Breaching consumer laws. **DO NOT PURCHASE FROM THIS WEBSITE***
4 januari 2025
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible customer service
Terrible customer service, they refused to exchange for size and basically told me 'tough luck'.
19 november 2024
Review zonder uitnodiging
Antwoord van Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
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