pulseenergy.co.nz Reviews 39

prices were ok, but their onboarding and general customer service is non-existent.
I've since had reason to leave and again contacting them on their customer.care email is blocked, looking at emails to them last year they are still unread, I looked in their sales team, also unread from last year and last week. Found the resolutions email, also unread.
I know I could phone them, but I'm leaving anyway so I don't care, but I don't like poor customer service, if they are going to send me an email, then not read my response, or ignore my messages entirely, that is non-existent customer service.

Door to door agent explaining everything and save good money

They tried to bill me based on their estimates from the previous householder. HUGE BILLS came my way which I refused to pay. I had started filling their direct debit form online, but never completed it or submitted it. Next minute they are helping themselves to my bank account!! I had to go to my bank to put a bar on Pulse. I sent them my photographic evidence of the meter when I moved in - they refused to accept it as has no meter ID (old analogue). But a meterman showed me that it clearly has an ID - very visible in the photos) but Pulse obviously don't know this. Since then all I get are random numbers thrown into a bill inspite of 3 actual ( meter man ) readings which corroborate my very low power usage. I have spent hrs on deliquent people who should not be anywhere near a business. The people they employ are THE MOST STUPID and INCOMPETENT I have ever known. I will be reporting Pulse co. to the ComCom for their disgraceful, incompetent and deceptive behaviour and conduct.

I talk with this guy, he is a frank & elegant person, He guided me with the power which was a good deal for me. I like his punctuality as well. Although I definitely want to join, due to my current existing contact, I cannot do at this moment. In the long run I'll join the pulse energy.

I got a good deal of power, the person who knock my door from pulse energy is very politely explain very well I appreciate .

It’s good for me about saving money it’s good rates of power I like it to join pulse energy thanks to agent who guid me about power

It was explained very clearly What i would be recieving with changing to pluse as my power supplier

Great explanation of contract and gave me a good understanding of my options. The $150 Christmas free power is a great incentive.

Support sucks - be prepared to spend an hour or so getting angrier while they hem and haw, and try to cut the session.
Beware of the sign-up bonus - it's all-or-nothing, so if you leave within 12 months, you lose the entire bonus.

I found the door rep was very informative. and clear in all explanations.

I made it very very clear to the rep that knocked on my door that I was not definitely looking to switch to pulse, and would do my own research and get back to him. He told me that I would receive an email, that, if I didn't want to switch, I should simply ignore and they wouldn't go ahead with signing me up. They went ahead with signing me up anyway. Actual scammers.

Jesha
Is a lovely young person. She knows her job very well and is a great asset for Pulse.

This company is pure day light ROBBERY I have been charged $860 this month , only 4 people live in my house and we only use the average household etc washing machine and heater … my first month with them was low and then it kept doubling an extra $200-$300 a month

Deceptive Company, very dogey dealings, trick you into thinking you are going to get better prices, talk you into signing stuff saying a representive will contact you to discuss, but its actually an agreement you sign and they change your power company to theirs. I have demanded a cancellation of the Agreement but they have not responded, BEWARE

Jesha Gopalakrishnan is very good in campaigning very friendly and happy to switch me over to pulse. She has helped me in saving my money though good electricity.

LIARS! Just read everyone else’s reviews and we are on the same page. They offer you something appealing when they door knock but once the bills start coming through they’re charging close to $500 a month for power. They charge for all sort of different services and fees.

Hands down the most expensive power company. DO NOT SIGN UP! Was with this power company for 4 months and our bill doubled with each month despite a conscious effort from us to decrease our power usage. Final bill payment was $1056, our previous company charged us approximately $300 a month.

This company should not be allowed to operate in NZ and the commerce commission should investigate.

Similar story, knocked on the door and offered an excellent controlled and uncontrolled rate. Was substantially cheaper than my existing rates but our power account increased by approx $100 a month. Didn't investigate why, gave them the benefit of the doubt until the 2nd month invoice arrived, almost identical to the first month. Gone back to my original company, where is Fair Go now?

I just got a call from my bank saying I have a debt and to contact debtworks, for them to tell me I have 2k in arrears with this dodgy place saying I have an account with them under my uncles address which he uses and always has used kiwi. Call up pulse for them to say they don’t have an account in my name, email or adress just my uncles address just started up my company last year and now I’ve hit a road block because of this out of the blue debt in my name bunch of scam artists bruh.

The unit rate is very low and I was sold their services on the basis of that. However they load a whole lot of extra charges on to of the unit rate. My electric bill went up by around $300 per month! Only lasted 2 months and went back to my old provider. I was late with paying the final bill ($800!) and they were quick to threaten debt collectors and credit rating impacts. Not a nice experience.