Thanks guys, clear coms on phone, we back on track again. Super appreciate the quick reply and being contactable via phone straight away.
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Lees wat reviewers zeggen
Cameron supplied and helped with good info and recommendations for us putting a filtration system into our small golf club. He made the process easy and has been working well for a 1 year now so cheer... Toon meer
Excellent, very rapid service. I ordered a filter that arrived with a loose end cap. Pumps Online sent a replacement filter without any hassles whatsoever. (They packed both filters very thorough... Toon meer
I would have given you guys 5 stars but the courier company you used (posthaste) was absolutely terrible. My parcel was sent by overnight courier. It left Auckland on Wednesday, arrived in Dunedin on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Pumps Online Limited is a New Zealand based family owned and operated Online Pump Store. We operate from our physical store in Albany, Auckland. We specialise in selling Domestic and Commercial Water Pumps, Submersible Pumps, Pool Pumps, Filtration and related products. Enjoy our every day specials – most products are selling at significantly reduced prices.
Contactgegevens
5J Miro Place, 0632, Auckland, Nieuw-Zeeland
- 0800 473 414
- sales@pumpsonline.co.nz
- pumpsonline.co.nz
4,8
Uitstekend
902 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
very easy to deal with and very helpful…
very easy to deal with and very helpful staff
26 september 2025
Excellent
Seamless, fast, efficient and no hassle solution to our pump & filter needs.
26 augustus 2025
Excellent customer service
Prompt delivery, with all shipping stages well communicated. The controller arrived in good condition, and appears to be of very good quality. (I have not installed it yet so I can't comment further on the performance of the product.) Soon after delivery, a follow up email arrived offering support and advice on installation if required. Overall, this is excellent customer service.
25 augustus 2025
Came quickly and was the best price
25 augustus 2025
Very prompt dispatch but let down by…
Very prompt dispatch but let down by Courier, Post Haste, who delivered the package to 42 Reimers Avenue (Eden Park Reception) instead of our residence opposite the park at 43 Reimers Avenue.
It was left to the Eden Park receptionist to contact me and tell the package was there. The courier clearly had little interest in ensuring he made the delivery to the right place.
25 augustus 2025
Antwoord van Pumps Online
Hi Anthony, as per our phone call, we are really sorry to hear that Post Haste delivered your parcel to the wrong address. This is not the standard of service we want for our customers. We've raised this with Post Haste, and we'll continue to monitor deliveries closely to avoid this happening again. We really appreciate you bringing it to our attention.
Great service
25 augustus 2025
Incredible Service!
I genuinely wish there was a 6th star! Dealing with Pumps Online has been one of my best retail experiences ever. The team are friendly, knowledgeable, supportive, and at no stage throughout my interaction with them did I feel any hint of impatience or bother. The pump I bought was shipped quickly, and the advice I received was solid. I will most certainly be a repeat customer and will recommend Pumps Online without hesitation. Thanks so much team!
29 augustus 2025
I hate review requests.
The order process was fine. The delivery was fine. The product was fine. Then I got pestered repeatedly for a review. Company now comes across as needy.
27 juli 2025
Communications
Communication (email updates) which is very key to a sales relationship. The filter arrives on time and is a no hassles purchase every six months.
27 juli 2025
Goods arrived in a timely manner and as…
Goods arrived in a timely manner and as advertised
27 juli 2025
Very helpful and delivery great.
27 juli 2025
Repeat customer
I have used Pumps Online before to purchase the water filer for our fridge. They are reliable and my orders have always been dispatched quickly.
28 juli 2025
Exceptional service.
Exceptional service.
Thank you everyone for your help and support.
Just small items but very important items for us
27 juli 2025
Efficiency at its best!!
Efficient with prompt service - product ordered Friday and arrived Monday morning!!!!
25 juli 2025
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Super speedy delivery, even to a rural address.
16 juli 2025
Review zonder uitnodiging
Able to assist with picking a filter up…
Able to assist with picking a filter up during weekend late on Friday by leaving outside in safe location.
24 juni 2025
I will be using them again
Good price that included shipping.
Instant order confirmation via email. Arrived in less than 1-1/2 days from when ordered. It was well packed and in perfect condition.
1 juli 2025
Review zonder uitnodiging
Quick and efficient
Quick and efficient. Received the shower filter within 24 hours. Excellent service. Many thanks
25 juni 2025
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