punchdrunk.com Reviews 6

Coattails of their earlier success.

Have had some great experiences at Punchdrunk but Lander 23, though a fun concept is rushed, unpolished and commercialised.

One hour thirty minutes is the slot time. This was made up of being in the bar for 20 minutes paying for drinks on our experience time, 15 minutes of them half explaining the concept, around 45 minutes in the actual experience leaving 10 minutes back in the bar to spend more money on drinks.

Booked tickets. They rescheduled. Nothing works with the refund, the email to complete my booking never arrives, 4 emails to the book office, no reply, no one on the end of the phone. What a joke!

Violet’s Room was a scam. I loved The Drowned Man—that was immersive, bold, and unforgettable. This? Empty. No actors, no story, no tension. The set looked like an afterthought, cheap and lazy compared to their past work. It felt like Punchdrunk is coasting on its reputation, cashing in while delivering nothing of substance. What used to be thrilling theater has turned into a hollow, boring shell. Don’t waste your time or money.

Good show, but unfortunately I had to leave my shoes (pretty new ones) to get in and when I got them back they were damaged. I've reached out to Punch-drunk about this twice but they haven't replied

I love Punchdrunk. There is nothing like it

Superb customer services, superb productions, easy location, great loyalty to long-term members and in Viola's Room, another fantastic production

If you haven't seen a Punchdrunk, you haven't lived.

As instructed, we arrived 30 mins before the time slot to give us time at the Peep bar, but instead we were queuing up outside and weren’t allowed in for 15 mins after our booked slot (we were waiting outside for 45 mins). We then got in and went to go to the toilet, thinking we still had a bit of time before the experience started but because of further queuing for the toilet, by the time we got out we had to rush through to make the last group for our time slot which was about 30 minutes after the start of the performances. Here we were crammed into a small room and escorted through like cattle. When we finally got into the main room of the experience, we had no idea what was going on. Then all of a sudden a wave of white masks came rushing past us, knocking into us, just to get a glimpse of an actor. Trying to work out what to do we followed the crowd of people to vaguely see an act through the backs of peoples heads, before being bumped into by people rushing off again. This continued for an hour until we realised we had no idea what any of the story lines were, we were just hot, tired and nervous of being stampeded… So we left.

Maybe it was a busy time and there is nothing you can do about the weather but overall, it was not immersive, there were way too many people in there - to the point it was a health and safety hazard, and just not the experience we wished it could have been (especially for £75 a ticket). Not to mention, we did not even get into the experience until about 8pm - 30 mins after the performances had started.