Pupnaps Reviews 

As a new owner of a mini daschund who loves to jump I soon realised I needed something to discourage the habit. I googled for dog ramps and found an Aussie product Pupnaps and ordered a small ramp that was delivered quickly and easy to operate.
Our pup loves running up and down her ramp to get to her place on the couch.
Thank you for a great product that I will definitely recommend!!

Our little miniature Dachshund puppy absolutely loves the puppy ramp we got her! Best purchase to keep Schnitzel safe from her hurting herself and enjoys the freedom of getting up on the lounge on her own. Perfect size. Love love love it!

Great for our little French bulldog. Wish we got the bigger one as our couch and bed are taller then we thought. Furniture these days come taller, sadly we know now. But we still use it with our holiday house which has a shorter bed and couch. So will be getting the bigger one for our main house soon. Thank you for a great and sturdy product

I am adding another review having received the dog beds; they are very nice beds and my dogs love them. They are very soft and comfortable and being able to remove the covers to wash them is great.

The company needs to work on communication and setting reasonable expectations around delivery, but the beds are good.

I ordered a dog keychain. I sent in a photo of my fur baby and Pupnaps did a fantastic job at making it so realistic. Something I will treasure forever.

My boy loves his bamboo bed. I have to buy another one so I don't have to move it from room to room.

Inner padding has become lumpy and the zip has broken on the cover after 9 months. Pupnaps didn't even read my emails properly and basically said tough luck. It was a very expensive bed but it is not worth the money and the customer service is shocking.

My pup loves her new bed very glad I purchased this for her, very impressed with the quality.

Great couch protector!!! My puppy is a bit crazy at the moment and won’t sit still on my lounge without scratching, chewing & genuinely being unsettled. Ever since I have purchased this couch protector he is starting to settle and calm down on the lounge. The protector is lovely & soft, made with high quality material and looks quite nice on my lounge. Only downside is that the small is still quite large in size and I have to tuck it in as I have a chaise attached to my lounge. Would love the option of a slightly smaller one which would be great for smaller lounges. Besides that it is FANTASTIC

I left a negative review that they have not put on their website! A bit dishonest, no?

Their service was fine-no problems there. I pre-ordered the calming bed due to ordering the XL version.

The positives:
-My dog loves the bed, easily his favourite one.
-The covers are easy to wash.

The negatives:
-Cover is easily ripped-already happened within the first week.
-The insert got dirty within the first week-stained heavily for something that was supposedly waterproof. This got worse with time and was starting to smell.
I had to hand wash it in the bathtub (XL circular insert wouldn't fit in the washing machine, but the rim stuffing did). It's been several weeks and it still hasn't dried!
-Inner materials-the website isn't really clear about what the stuffing is made from. I have received an email explaining that the XL beds contain memory foam due to the size and need for support. Fair enough, this explains why it hasn't dried yet. However, the L bed we ordered for the other dog contains a different material? That hasn't been explained yet...

Overall I wouldn't order from them again. I think washing a dog bed should be considered in the design. I'll be making alterations to the one I have to make it more washable.

I ordered 2 beds for my dogs and inadvertantly put in a slightly wrong postcode. The first bed came with no problem but the tracking never worked due to the wrong post code, all my fault. The second bed did not arrive. After realising why it hadn't come (it was in the North I'm in the East) this mistake was quickly acted on as both myself and the gem that is Alex at Pupnaps tried to get Yodel to assist!
Eventually Yodel returned the bed to Pupnaps and on advising Alex of that a bed was sent to me and actually arrived the next day!
I doubted the company but could not have been more wrong as they truly bent over backwards to help in any way they could in retrieving my lost order!
Thank you Pupnaps..The beds were worth waiting for and your service went above and beyond!!

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend!
Although now resolved, our criticism is getting the email from pupnaps saying shipped when it hadn't been, leading to the confusion and annoyance at the delay. If they can send their emails at the correct time, I'm sure this would help solve lots of problems.

Was so very happy to receive our pupnap today our dog Molly was so happy & contented in it delivery so very quick also

Great customer service - professional and responsive- matches the quality of the product. I purchased a calming bed and it works! Our dog loves it and it is so well designed and made - easy to wash and dry and one year later still going strong! I just ordered a spare cover for that new fluffiness but not really necessary. We couldn’t be happier!

Gus loves his new bed. A very happy boy, thank you

Easy to order, super fast delivery, well packaged and a bed my dog loves. I think he's having the best sleeps he's ever had. Super soft, the perfect size and great quality.

I ordered 2 beds on 26th December 2021, only 1 was initially delivered, it took a bit of time for Pupnaps to pick up my emails, but once they did all went well, Alex and Jasmine were both involved and the response from them was excellent. My order is now complete and I'm really pleased with the quality of the beds.

After a delay with Yodel I finally got my parcel and my pup loves his new bed. Cannot fault pupnaps at all I got worried seeing the negative reviews on here about deliveries not turning up so I reached out to pupnaps on Facebook with 24 hours I had a response I was reassured that my parcel was delayed due to yodel so I contacted yodel and it all got sorted. Customer service with pupnaps were 10/10

I wish I had read the reviews first! As with many others I ordered my £49 dog bed over 2 weeks ago now and still waiting. This is the response I got from my first email chasing delivery:

I have investigated your order and I am so sorry to inform you that it experienced a rare technical issue and was therefore left unfulfilled!

I have now fixed the issue and have contacted the fulfilment centre, requesting your order be prioritized.

Clearly an out and out lie given the responses I have read here.

Just put something on your website warning of delays in delivery times instead of taking the money and fobbing people off.

Will never use again or recommend.

Great value with the discount, excellent quality, lots of sizes, zip off cover for easy washing, waterproof & so so soft & calming. My 7 yr old Staffy X Miley loves it! I need another one for my car. 😍🐶