Puresleepy Reviews 

DO NOT BUY! Order number: 4159646

Product severely underperformed compared to hand held dyson. Puresleepy was only able to suck up about 1 teaspoon of dust. The hole leads directly to cylinder, so the dust just drops back out when you turn it off.

I then followed the same mattresss eith my household vacuum and i got a whole cylinder full of dust.

Emailed them, sharing my feedback and photos and asked for refund. They kept trying to push partial refund and suggested i gift to someone - no i dont want to do that!

Website advertised try 90 day risk free - false advertising! Upon threatening to ckntact my card company, they reluctantly accepted return for full refund.

Sent international mail - the address gave me was based in dusseldorf, germany. I shared tracking details and followed up a few times regarding the refund - no response.

I’ve now contacted my card company too.

Awful happy to take your money... not item arrived no shipping uploaded then at 9pm on a Saturday got an email with no details saying failed delivery attempt. Poor communication, offered to send a new one if confirmed all details again... didn't but they days later the failed delivery attempt was successful again to why or signed by who no idea, no photo or signature was provided!? Didn't refund or replace item....scam.company. or sham company either way.... don't trust

Avoid this company. DO NOT BE MISLED. They are completely dishonest. The product is an overpriced item which does not deliver the advertised results. It requires considerable pressure in use and is unsuitable for use by an older person. Pure Sleepy do not honour their 90 day refund promise and waste huge amount of buyers’ through time-wasting tricks in their ‘refund’ process. I am taking up my grievance with Trading Standards and consumer protection journalists

Do not order from this company. My daughter ordered a Puresleepy in error and tried to cancel within their 24 hour cancellation policy but they still went ahead and dispatched it. Customer Service (if you're lucky enough to get hold of them) said refuse delivery but courier dumped it on her doorstep whilst she was out. They then said return it at her own expense....to Germany! Trading Standards have been informed and are trying to help get her money back.

The product didn’t turn up and the customer service is an automated bot.

Beware, shipping to the UK glitched. It came via Royal Mail and was underpaid so we had to pay an extra £7 for delivery. In addition, when we got the demand from Royal Mail it wasn't clear what it was for so we asked puresleepy and they said it wasn't them as they use Yodel. So in the 2nd there was a ~3 weeks delay before we ourselves decided puresleepy must not know how their own shipping half operates and paid the extra fee.

Well ordered the vacuum cleaner and it doesn’t work properly, so I want to return it less than a week after receiving it. While I am getting emails back from their customer service, so far I have been unsuccessful in getting a return label. An absolute pain.