Have bought Puzzler Collection for well over a decade. It has been a regular traveller with us over that time. I can thoroughly recommend it as a travelling companion, reducing the anxiety over delay... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I started doing these puzzles whilst in the 6th form at school, and very many years later I still enjoy receiving my book on a subscription. There's a wide variety of puzzles to complete during the m... Toon meer
Bedrijf heeft geantwoord
I subscribed to The Puzzler for my wife some years ago and she thoroughly enjoys completing most of the puzzles .We have even had our two granddaughters aged 13 and 11 years old helping her to complet... Toon meer
Bedrijf heeft geantwoord
Mainly Puzzler Collection is a magazine that stimulates the brain but sometimes is somewhat tedious, such as double cross. Provides good value for money, but the publisher should be more open about di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Puzzler is the go-to name in puzzles. Customers know us for our comprehensive range of puzzle magazines. We publish over 30 titles in the UK, including Puzzler and Puzzler Collection. Among the most popular puzzles available at newsstand and via cost-effective subscriptions are crosswords, wordsearches, codewords and arrowords.
About Puzzler
Geschreven door het bedrijf
- Puzzle market leader
- Puzzler's quality publications have kept people across the UK entertained with puzzles since 1972.
- Delivered to your door
- Find Puzzler's titles in the shops, or have your favourites delivered with a cost-effective subscription.
- Mindful puzzle time
- Customers tell us puzzling keeps their mind active, and provides screen-free entertainment on the go.
Dedicated customer service
Our team is ready to reply to you
Got a question about a Puzzler subscription? Our team is here to help. Visit help.dcthomson.co.uk to find out how to contact us.
Contactgegevens
Verenigd Koninkrijk
- puzzler.com
4,7
Uitstekend
921 reviews
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The Hanjie/Nonogram puzzles
The Hanjie/Nonogram puzzles are fun to do. And I've not come across a mistake yet !
6 september 2026
Antwoord van Puzzler
We’re delighted to hear you’re having fun with the puzzles – thanks for your support!
I wish to cancel my subscription to…
I wish to cancel my subscription to Puzzler Killer Sudoku and find it impossible to navigate this on your website,
5 september 2026
Review zonder uitnodiging
Antwoord van Puzzler
Thank you for leaving us feedback and apologies you have had a bad experience. Our team has reached out to you independently to get this matter resolved.
Falling standards
I have been solving puzzles in this magazines for nearly 40 years. I am becoming increasingly frustrated with falling standards. There are more and more examples of answers i have never heard of, ambiguous clues with several different possible answers and clues which can be both nouns or adjectives. Finding it far less enjoyable lately.
28 juli 2026
Review zonder uitnodiging
Antwoord van Puzzler
Thank you so much for taking the time to leave a review and, most importantly, for your incredible loyalty over the past 40 years. We really do appreciate your continued support.
We're so sorry to hear that you've been disappointed with the puzzles recently. We completely understand how frustrating it must be when clues feel ambiguous or there are answers that don't seem familiar, especially when it affects the enjoyment you've had from solving our puzzles for so many years.
Your feedback is incredibly important to us, and we'll make sure your comments are shared with our editorial team. We’re always looking for ways to improve, and hearing from long-time readers like you helps us do just that.
Thank you again for sharing your thoughts with us. We hope we can restore your confidence and make your puzzle-solving experience as enjoyable as it's been over the years.
I was tricked into being on a…
I was tricked into being on a subscription by this company, it doesn’t show on your account so you have no idea you are on it. They sell it to you as a bundle to try and make it sound like a one off but then put you onto a subscription you didn’t ask for. Will be avoiding in future as it’s pricey for what it is
22 juni 2026
Review zonder uitnodiging
Antwoord van Puzzler
Thank you for taking the time to leave us feedback, we're sorry to hear this has happened! It seems that one of our subscription offers hasn't been explained clearly enough. We'd love for you to provide us with direct feedback so we can improve this. We are available on 01382 236 066, please don't hesitate to give us a ring if you want to do so.
Good selection of puzzles
Good selection of puzzles. I would give 5 stars if there were more competitions to enter.
15 mei 2026
Antwoord van Puzzler
Thanks for your kind words. We’re delighted that you’re enjoying your subscription.
Interesting selection of puzzles
Interesting selection of puzzles, and Puzzler consults subscribers to see what we enjoy.
1 april 2026
Antwoord van Puzzler
Thanks for your support and kind words. We hope you continue to enjoy puzzling.
I love doing the super hanjie puzzles &…
I love doing the super hanjie puzzles & used to get them from newsagents when I could but they were never always available. Since subscribing i get it every month without fail delivered to my home. Thanks
2 mei 2026
Antwoord van Puzzler
We really appreciate your support. Happy puzzling!
Efficient service.
28 april 2026
Antwoord van Puzzler
Thanks so much for your kind words. We’re thrilled your family is enjoying their Puzzler subscription!
No goods and no refund..
I tried to take out a super hanjie subscription via their website but the check out kept failing. So instead I ordered a few editions individually not realising they were downloads only.
When I did realise I wrote to them to cancel and to subscribe instead. Not only did they refuse to refund me, but the download links don't work either and when I phoned they couldn't guarantee when the links would work. And still refused to refund me. Very very poor customer service.
27 april 2026
Review zonder uitnodiging
Antwoord van Puzzler
Thank you for reaching out to us, Doris. We're so sorry to hear about the experience you've had getting in touch with us, and that you've still not received/been able to access your digital download order. A member of our customer experience team will reach out to you directly to help get this sorted for you.
I have the Logic puzzles delivered once…
I have the Logic puzzles delivered once a month and have been for a couple of years now. Always on time and excellent puzzles.
24 april 2026
Antwoord van Puzzler
Thanks for your review, Debra. We appreciate your support and hope that Logic Problems provides you with many more hours of fun!
Love my Killer Suduko puzzles arriving…
Love my Killer Suduko puzzles arriving through the door.
24 april 2026
Antwoord van Puzzler
Thank you, Ms. B. We're glad to hear that you're enjoying puzzling! We appreciate you taking the time to share your positive feedback with us.
This has been a 6 month nightmare
This has been a 6 month nightmare. I ordered Q Code Words on September 16, 2015 and as of today,April 22 , I have only received 2 issues. I have been in contact with your people monthly. The last issue I received was January 26, my birthday.
22 september 2025
Antwoord van Puzzler
Hi Kathleen, thank you for your review. We’re very sorry to hear about the delivery issues you’ve experienced to the United States.
We can see that a member of our team has already reached out to you directly regarding this matter. If you continue to experience any further problems, please don’t hesitate to get in touch so we can investigate this further.
We hope you have a lovely day.
Perfect Puzzle book and no need to go…
Perfect Puzzle book and no need to go out to purchase it with the subscription plus it's cheaper to buy and free postage!
22 april 2026
Antwoord van Puzzler
Thanks for your support and kind words. We hope you continue to enjoy puzzling.
I love receiving my Puzzler magazine e…
I love receiving my Puzzler magazine e every month. I've aways loved doing crosswords & codewords, another fav is cross Quiz it really gives the brain a workout. It's nice having it delivered as I can't always get to the shop. Best of all you can check your answers when you've finished a puzzle.
3 april 2026
Antwoord van Puzzler
Thank you for your lovely feedback, Ann. We're so glad to hear that you're enjoying your magazine. Puzzling is great for keeping your brain active.
Puzzler Collection is so varied.
I love receiving my Puzzler Collection without having to search for it in the shops. I enjoy doing the competitions and try to remember to submit them! Having a subscription makes life so much simpler.
20 april 2026
Antwoord van Puzzler
Thanks for the great feedback, Jennifer. We’re so pleased our puzzles are hitting the mark.
Love Kakuro and often can’t get it…
Love Kakuro and often can’t get it through shops so subscription is ideal
18 april 2026
Antwoord van Puzzler
It’s brilliant to hear you're loving Kakuro. Thanks for being a valued subscriber!
Antwoord van Puzzler
We’re so glad you’re enjoying the puzzles, Alana. Thanks for your continued support.
I really look forward to the monthly…
I really look forward to the monthly delivery of Killer. The March one was a few days late and I missed it enormously. It helps me keep my brain active and also provides a meditative way of winding down before I go to sleep.
16 april 2026
Antwoord van Puzzler
Thanks for your support and kind words, Anne. We're sorry to hear that your March copy arrived late, but we hope you continue to enjoy puzzling!
Easy to order and is delivered promptly…
Easy to order and is delivered promptly each month
15 april 2026
Antwoord van Puzzler
Thank you, Jane. We're glad to hear that you're enjoying puzzling! We appreciate you taking the time to share your positive feedback with us.
Excellent Range of Puzzle Books
Excellent puzzle books, and quick, easy subscription process.
A wide range of different books, so simple to find your favourites, but also a great range with plenty of different puzzles, so you can have variety and / or try new types.
The pocket puzzle books are wonderful to pop in a handbag or rucksack for travelling / passing time whilst waiting for appointment.
I also changed my mind about 1 of my subscriptions (pocket wordsearches) but wanted to replace it with a different subscription (sugaru) and the customer service agent I spoke to was very helpful.
18 maart 2026
Antwoord van Puzzler
Thank you so much for your lovely and detailed review, Mojo! It's wonderful to hear that you have been enjoying our puzzles and that you've had a positive experience with us. Thanks for being a valued subscriber!
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