this company has no quality control Ive bought three jigsaws made by them pieces missing not one or two several deffo not fun to put together dont bother buying their puzzles because you will never co... Toon meer
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I have not received any notification that my order has been dispatched, and using the 'shop' tracking app, this shows that the parcel has not been sent which was ordered 1 week ago, as a gift for... Toon meer
Bedrijf heeft geantwoord
I ordered a gift with a 48hr delivery. After 8 days I emailed (I was patient, it is a pandemic). I received a prompt answer, but they could not guarantee delivery within the next *two weeks*. c'mon.... Toon meer
Easy to order, however confirmation e-mail regards delivery did not arrive so not so good on that! First time I’ve used them, parcel did arrive safely.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At home play specialists
Contactgegevens
Verenigd Koninkrijk
- puzzles-and-games.com
1,5
Zeer slecht
69 reviews
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this company has no quality control Ive…
this company has no quality control Ive bought three jigsaws made by them pieces missing not one or two several deffo not fun to put together dont bother buying their puzzles because you will never complete them plus they are impossible to contact they do not care about their policy to contact just a company out to rip everyone off with their piss poor quality control
11 maart 2026
Review zonder uitnodiging
Slow Delivery
Had to wait 14 days for delivery with no indication of when it was due to arrive.
28 maart 2022
Items not recived
I ordered some products but I a yet to receive them. There was no email to show it was dispatched. The tracking app hasn't showed it was dispatched either. They have not responded to my e-mails and the provided number doesn't connect. Please make an attempt to help us out as we have giving you our money. At least send an email.
24 maart 2022
My item didn't arrive and no response…
My item didn't arrive and no response from emails
24 maart 2022
Terrible experience and still not received my order.
I have not received any notification that my order has been dispatched, and using the 'shop' tracking app, this shows that the parcel has not been sent which was ordered 1 week ago, as a gift for my sons birthday, which has now been and gone.
I have tried to contact Puzzles-and-games by telephone, but the number on the website does not connect at anytime of the day 'the user you are trying to reach is unavailable' is the message on every occasion.
Their website has also now gone down today, so looks like they have taken my money and run
23 maart 2022
Antwoord van Puzzles-and-games
Good morning Mark
We do apologise for this - your item appears to have been lost by Royal Mail while we were closing down the site and we have had this issue with a batch of deliveries sent last week.
We have now shipped your order and please rest assured that you should receive it in the next couple of days - we are really sorry for any distress caused as we close down our business and if any customers have issues please contact either webmaster@puzzles-and-games.com or puzzlesandgameswebmaster@gmail.com and we will ensure your orders are fulfilled.
Very sorry again.
All the best
Puzzles-and-Games
Great price, bad packaging
Great price, but 0 packaging and game was left loose in a large box. It could have easily been damaged, though the fact it was a metal tin was probably the one reason it didn’t.
7 maart 2022
Would have got 5 stars other than for…
Would have got 5 stars other than for some minor confusion around dispatch. Nice folks and good selection of games.
30 december 2021
Swift delivery and recipient was very…
Swift delivery and recipient was very pleased! Perfect, thank you
18 oktober 2021
Good communication and quick to respond…
Good communication and quick to respond with extra effort for customer service.
I found the site while looking for a Top Trumps pack. After ordering it with some other items it turned out the top trumps set was out of stock and Chris got in touch to clarify the situation and offered a replacement. I didn't need a replacement, so took the refund. When my package arrived, Chris had added a bonus gift of a playing card set which was a very nice touch.
5 augustus 2021
There was a problem with my order that…
There was a problem with my order that was rectified in an exemplary way.
18 juni 2021
Excellent service
27 mei 2021
Easy to order
Easy to order, however confirmation e-mail regards delivery did not arrive so not so good on that!
First time I’ve used them, parcel did arrive safely.
8 maart 2021
Antwoord van Puzzles-and-games
Hey Philip, thank you for pointing this out - it turns out we had an issue with our logistics software not sending emails out once orders have been fulfilled - this has now been fixed and thank you once again.
Best,
Chris
I'm sorry but I can't give you a review…
I'm sorry but I can't give you a review on the product as it wasn't for myself but was a gift for a boy who does not live near me so I have no idea how he has found it to play with. But I can thank you for prompt delivery.
7 maart 2021
Excellent puzzle
Excellent puzzle; fast delivery and great wrapping - thank you.
10 februari 2021
Review zonder uitnodiging
A good price for the purchase and a…
A good price for the purchase and a quick delivery
1 februari 2021
Better than Amazon :-)
25 januari 2021
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