qdoors.co.uk Reviews 

15
TrustScore 3.5 uit 5

3,4

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Bedrijfsgegevens

  1. Deurenwinkel
  2. Deurenfabrikant

Geschreven door het bedrijf

We specialise in providing high-quality standard and bespoke doors, including fire-rated solutions, to both domestic and commercial customers. With a commitment to superior craftsmanship, safety, and design, we offer an extensive range of internal and external doors tailored to meet your exact specifications. Whether you need durable fire doors for enhanced safety, luxurious bespoke doors to complement a unique architectural vision, or high-performance commercial solutions, our expert team ensures every door meets the highest standards of quality and compliance. From homes to offices, retail spaces to industrial buildings, our doors are designed to deliver both aesthetic appeal and robust functionality. We work closely with architects, contractors, and homeowners to create doors that not only meet but exceed expectations. With custom sizing, premium materials, and precision engineering, [Company Name] is your trusted partner for doors that offer security, style, and durability. Get in touch today to discuss your requirements and let us help you find the perfect door solution.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

15 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,4

Alle reviews

(15)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Claim to be leading door specialists

Claim to be leading door specialists! I was later informed that they have to go to the manufacturer to get basic things sent over. I instructed them not to order any doors unless they could ensure they could get the correct doors. It took 6 weeks for them to get the doors delivered, and below and behold, the incorrect doors were delivered, and I was told I have to front the delivery cost due to their error. Ross cadman the manager is appalling. And his colleague Andrew has no clue about any doors whatsoever! Stay clear of this company, they do not have a clue!

3 juli 2026
Review zonder uitnodiging
Logo qdoors.co.uk

Antwoord van qdoors.co.uk

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your experience.
After you provided photos of your existing doors, we supplied profile drawings to help you compare the design before proceed your order. Following these discussions, you confirmed that you were happy to proceed.
Unfortunately, the lead time was longer than originally advised due to updated information from the manufacturer, and we appreciate how frustrating this must have been. When you later advised that the doors were not the match you expected, we offered a return in line with our returns policy.
We're also sorry to read the comments about members of our team, who worked throughout the process to provide information and assistance. We remain committed to providing the best possible service and appreciate all customer feedback as an opportunity to improve.
Thank you again for your feedback.

Beoordeeld met 2 van de 5 sterren

I am writing to follow up on my recent…

I am writing to follow up on my recent order. While I appreciate the delivery arrived within the 10-day window, I must express my dissatisfaction with both the communication process and the condition of the goods.

The delivery arrived without any prior notification of a date or time, which prevented me from making necessary arrangements. Furthermore, upon unwrapping the pallet, I discovered that both doors had sustained damage to the bottom panels. While I have the means to rectify this with kickplates, I was disappointed by the defensive tone of your previous email.

It is important to note that because the items were delivered on a pallet, shrink-wrapped, and bubble-wrapped, a thorough inspection at the point of delivery was physically impossible. Expecting a customer to identify concealed damage through industrial-grade packaging is unreasonable. I would appreciate a more professional acknowledgment of these logistical realities and a commitment to better quality control in the future.

27 maart 2026
Review zonder uitnodiging
Logo qdoors.co.uk

Antwoord van qdoors.co.uk

Thank you for your feedback and for bringing this to our attention.
We’re sorry to hear about your experience, particularly regarding the condition of the doors and how our previous communication came across.
Please accept our apologies if our email seemed defensive; this was not our intention.
Our response was based on standard company procedures, and our packaging methods follow industry standards to help protect goods in transit.
Our terms and conditions do advise checking items upon delivery; however, we do understand and appreciate your point that this can be difficult when items are securely packaged.
We’re also sorry for the lack of delivery notification and recognise how inconvenient this must have been.
We truly value your feedback, as it helps us identify where we can improve.
Please be assured that we will review both our communication approach and quality control processes to enhance our overall customer experience.
Thank you again for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

Once again fab service

Once again fab service.
Idris was, as always, on the ball with my enquiry, talked me through options and my order was sorted - will definitely continue to use :-)

27 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply amazing Customer Service

Having never used Qdoors I was quite dubious at first but I can honestly say that their customer service is truly remarkable. I have been dealing with Idris Alam and he has gone above and beyond to help me and my project stay on track. Moving forward we will be a returning customer and would highly recommend Qdoors to everyone.

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Door order

I purchased some doors for my house with this company; I found the website to be very efficient and helpful to select what I required. The doors arrived quickly and were of good quality. I would have liked to have a selection of lever handles on the website to choose from to compliment my doors.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Q doors

Thank you Q doors for sorting g out my missed delivery and promptly re sending out the half of .y order that didn't arrive

17 juni 2025
Logo qdoors.co.uk

Antwoord van qdoors.co.uk

Thank you for your feedback, and please accept our sincere apologies for the inconvenience you experienced.

We understand how frustrating it must have been to receive only part of your order and not get a timely response when you initially reached out. That’s not the level of service we aim to provide, and we’re truly sorry for the delay in both the delivery and communication.

We are glad we could resolve the issue and ensured the missing item was delivered to you the following week. However, we acknowledge it should never have taken your feedback to get things moving.

Your experience has highlighted areas we need to improve, and we're grateful you brought it to our attention. We're actively reviewing our support processes to prevent this from happening again.

If there’s anything more we can do for you, please don’t hesitate to get in touch.

Beoordeeld met 1 van de 5 sterren

Terrible service

I have been very disappointed with this company. During the buying process I confirmed payment and received a call shortly after having to have a tailored quote for delivery, it was not calculated on the website.
I was told that Qdoors would made the delivery and I had a courier company do it instead. I had no despatch note or delivery date or time. When the doors came days after when I was told they would arrive, one of the doors was damaged. I discovered this 4 working days after taking delivery which is outside of the terms and conditions on their website, no replacement or refund has been offered and is down to me to foot the bill on the customers behalf. I find this absolutely unacceptable and will not be a company I can use for the many jobs I will have, as I am a carpenter / developer. Use this company at your own risk.

8 mei 2025
Review zonder uitnodiging
Logo qdoors.co.uk

Antwoord van qdoors.co.uk

Thank you for your feedback. We genuinely appreciate you taking the time to share your experience with us.
We’re truly sorry to hear that your experience did not meet expectations. Please know that your concerns have been noted, and we’re actively working to improve our services. Your input helps us better understand how we can serve you—and all our customers—more effectively in the future.

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