The customer service is outstanding. I had a query when the PC was delivered, I sent an email at 16:54 and received a response at 16:56. This helped prevent any delays in setting up the PC with my so... Toon meer
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I didn’t get my new PC the next day, but it did arrive before 12 pm the day after. The packaging was slightly damaged but still strong enough to protect the contents. I haven’t docked any stars for th... Toon meer
Bedrijf heeft geantwoord
A colleague of mine recently purchased a ready made PC from Quantum PCs LTD · Company number: 16504416. It had stopped working and the supplier was not responding to requests for support. As a... Toon meer
Bedrijf heeft geantwoord
Although it was delayed by like a day or 2, the pc has outstanding performance and runs everything smoothly with no lag or anything.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Quantum PCs is a UK-based gaming PC specialist dedicated to providing powerful, reliable and competitively priced prebuilt gaming computers. Based in Rochdale, Greater Manchester, we build and test every PC carefully before dispatch to ensure it arrives ready to set up and enjoy. Our gaming PCs are designed for a wide range of customers, from first-time PC gamers and families buying a gaming computer for their children to experienced players looking for high-performance hardware. Our Quantum Lite, Quantum Core and Quantum Ultra ranges make it easy to choose a system that suits your games, performance requirements and budget. We use carefully selected components and provide clear specifications, so customers know exactly what they are purchasing. Our systems are suitable for popular games including Fortnite, Minecraft, Roblox, Call of Duty, GTA V, Valorant and many more. Every Quantum PC includes Windows 11 Pro installed and activated, built-in Wi-Fi and thorough performance and stability testing. Customer satisfaction is at the heart of our business. Every gaming PC is supported by our three-year hardware and labour warranty, with friendly UK-based assistance available if help is ever needed. We also offer free next-day UK delivery on eligible orders and a 30-day return period for additional peace of mind. Our aim is simple: to make buying a gaming PC straightforward, trustworthy and affordable. Whether you are purchasing your first gaming PC or upgrading to a more powerful system, the Quantum PCs team is committed to providing excellent value, careful packaging, fast delivery and dependable after-sales support.
Contactgegevens
Unit 4B The Bungalow Site Rugby Road, OL12 0DZ, Rochdale, Verenigd Koninkrijk
- 03330505141
- info@quantumpcs.co.uk
- quantumpcs.co.uk
4,1
Goed
29 reviews
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Power Supply Danger
A colleague of mine recently purchased a ready made PC from Quantum PCs LTD · Company number: 16504416.
It had stopped working and the supplier was not responding to requests for support.
As an Information Technology professional, I offered to take look at it.
The motherboard and SSD had failed. Probably due to the Power Supply Unit which was faulty, degraded and overheating. A real potential fire starter.
I see from the Quantum PCs LTD website they do not give specific component brands or part numbers for Power Supply Units, Motherboards, RAM, SSD, Graphics Cards. So what you get is a lottery. On this example they were of questionable origin.
If you have a machine from this supplier I strongly recommend checking and replacing the Power Supply unit with one from a recognised brand.
13 september 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
We take any allegation relating to product safety extremely seriously. However, we have been unable to identify any support request, warranty claim or previous contact relating to the issues described in this review.
We have also never received any report from this customer, or any other customer, regarding a power supply overheating or presenting a potential fire risk. If such a serious issue had been reported to us, we would have investigated it immediately.
What we do not understand is why this matter has been raised through a public review without first contacting our support team. We can be contacted directly on 0333 050 5141 or at info@quantumpcs.co.uk, and we are more than happy to investigate any genuine warranty issue.
We also strongly dispute the suggestion that our components are of "questionable origin" or that customers receive a "lottery" of unknown parts.
For power supplies, we only use ASUS, MSI and Corsair units. We do not use unbranded or unknown power supplies.
For motherboards, we only use Gigabyte, ASUS and ASRock. We also provide RAM and SSD brand information on our website.
We have requested the order information through Trustpilot so that we can identify the system being referred to, but no order details have been provided. The reviewer has also stated that the PC belongs to a colleague rather than themselves, and we currently have no way of identifying the alleged order or investigating these claims.
If the owner of the PC genuinely purchased the system from Quantum PCs and is experiencing a fault, we ask that they contact us directly with their order number. We will investigate the matter through our normal warranty and support process.
Until we are provided with information allowing us to identify the order and examine the PC, we strongly dispute the allegations made in this review.
Outstanding PC and customer service
The customer service is outstanding. I had a query when the PC was delivered, I sent an email at 16:54 and received a response at 16:56. This helped prevent any delays in setting up the PC with my son who is autistic and also prevented any meltdowns. The gaming PC is just what we wanted and I even received another email today checking everything is ok. Would highly recommend Quantum PC's for both their high quality PC's, their customer service and their fast delivery times.
8 september 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Thank you so much for your lovely review! We’re really pleased we could answer your query quickly and help make setting up the PC with your son a smooth experience.
As a small business, knowing our support made a difference to your day means a lot to us. It’s wonderful to hear the PC is exactly what you wanted, and we hope your son enjoys every moment of gaming on it!
Thank you for recommending Quantum PCs. If either of you needs anything, we’re always happy to help.
NO REPLY
Purchased a very expensive gaming PC in January and by August it has completely stopped working.
We’ve reached out via eBay message, telephone, email, the website warranty form and had NO response.
If the company is reading this. Please reply regarding a PC I purchased from you via eBay in January 2026. Thanks
8 september 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Hi,
Please email me personally at [umar@quantumpcs.co.uk](mailto:umar@quantumpcs.co.uk) and I will look into this for you and get it resolved.
However, we do not sell on eBay at all, so we are not sure where the claim that you purchased a PC from us via eBay in January 2026 is coming from.
If you can email me your order details, including any order number, name and proof of purchase, I will be happy to investigate this straight away.
Kind regards,
Umar
Quantum PCs
Antwoord van Quantum PCs
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with your PC and the product. We really appreciate your support and hope you enjoy your new system!
Kind regards,
Quantum PCs
Good price
Happy with purchase. Took a few days. Well packed and easy set up.
Wish I'd bought a PCI WiFi but that's on me.
Can't comment on reliability or service as I've only had it a few days.
2 september 2026
Antwoord van Quantum PCs
Thank you for your review! We’re really pleased to hear you’re happy with your purchase, the packaging and how easy the PC was to set up.
We really appreciate your feedback and hope you continue to enjoy your new PC. If you ever need any help or advice, our team is always happy to assist.
Kind regards,
Quantum PCs
Although it was delayed by like a day…
Although it was delayed by like a day or 2, the pc has outstanding performance and runs everything smoothly with no lag or anything.
2 september 2026
Antwoord van Quantum PCs
Thank you for your review! We apologise for the slight delay with delivery, but we’re really pleased to hear your PC is performing so well and running everything smoothly.
We really appreciate your patience and support, and we hope you continue to enjoy your new PC!
Kind regards,
Quantum PCs
It was very quick and easy to get the…
It was very quick and easy to get the PC i needed.delivery time was quick as well.PC is perfect.
13 augustus 2026
Antwoord van Quantum PCs
Thank you so much for your review! We’re really pleased to hear that ordering was quick and easy, your PC arrived promptly, and most importantly, that you’re happy with your new system.
We really appreciate your support and hope you enjoy your PC!
Kind regards,
Quantum PCs
Antwoord van Quantum PCs
Hi,
We’re sorry to see this review, as we have been responding to all of your emails, usually within an hour.
You have asked to return your PC because you simply no longer like/want it, and you are absolutely welcome to return it. However, as the PC is not faulty and the return is due to a change of mind, the return postage would need to be covered by yourself.
We have already provided you with our return instructions and return address, but unfortunately we have not received any further replies from you. We have also tried calling the phone number provided on your order, but the calls go straight to voicemail.
We would still be more than happy to get this resolved for you. Please email me directly at [umar@quantumpcs.co.uk](mailto:umar@quantumpcs.co.uk) and I will personally assist you with the return.
Kind regards,
Umar
Quantum PCs
Great Choice
I didn’t get my new PC the next day, but it did arrive before 12 pm the day after. The packaging was slightly damaged but still strong enough to protect the contents. I haven’t docked any stars for that because otherwise I was very happy with the quality of the product, ease of set up and the price. I also liked the options to increase RAM and storage capacity if required, and the offer of support if I needed it.
20 augustus 2026
Antwoord van Quantum PCs
Thank you very much for taking the time to leave us such a detailed review!
We’re really pleased to hear that you’re happy with the quality of your new PC, the easy setup, value for money, and the upgrade options available.
We also appreciate your understanding regarding the slight delivery delay and the condition of the outer packaging. While we’re glad the PC arrived safely and securely, we’re always looking for ways to improve both our delivery experience and packaging.
Thank you again for choosing Quantum PCs. If you ever need any help, upgrades or support in the future, our team will be more than happy to assist.
Kind regards,
The Quantum PCs Team
Good experience
Good experience. Pc is perfect runs great. Just a little late on delivery due to being very busy. Packed well. So overall experience was 5 star.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Thank you so much for the 5-star review! We’re really pleased to hear your PC arrived safely, was well packed, and is running perfectly.
We really appreciate your patience with the slight delivery delay during a particularly busy period, and we’re grateful for your understanding.
We hope you enjoy your new PC, and if you ever need any help or support, our team is always here for you.
– The Quantum PCs Team
I love my PC and I got exactly what I…
I love my PC and I got exactly what I paid for I just wish I got the PC for £1000 moneys tight 😅 but thanks a bunch for the quantum lite 1.3 it's great for its price 🔥🔥🔥
26 augustus 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Thank you so much for the amazing review! 🔥 We’re really happy to hear you’re loving your Quantum Lite 1.3 and that it’s delivered exactly what you expected for the price. We completely understand — every £ counts! 😅
We really appreciate you choosing Quantum PCs and hope you enjoy many hours of gaming on your new PC! 🎮🔥
— Quantum PCs Team
Received the PC nicely packaged
Received the PC nicely packaged. Everything is in perfectly order there was no issues would definitely buy more from Quantum again. 👍
24 augustus 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Thank you so much for the great review! We’re really pleased to hear your PC arrived safely, well packaged and in perfect condition. It’s fantastic to know you had a smooth experience with Quantum PCs, and we really appreciate your support. We’d be more than happy to have you back again in the future! 👍
— Quantum PCs Team
10/10 experience
my experience with quantum pc was very positive, my parcel arrived damaged through no fault of quantum pcs, they swiftly and professionally replaced the broken parts, the computer is working as expected and the customer service is excellent, i recommend this company.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
Thank you so much for your fantastic review and recommendation! We’re sorry your parcel arrived damaged, but we’re delighted that we could resolve the issue quickly and professionally. It’s great to hear that your PC is working perfectly and that you’re happy with our customer service. We really appreciate your support!
— The Quantum PCs Team
Antwoord van Quantum PCs
Thank you for your kind review! We’re delighted that you found the ordering process easy and that your delivery arrived on time. We really appreciate your support and hope you enjoy your new PC!
The Quantum PCs Team
PC broke down after 8 months
PC broke down after 8 months. All my messages and warranty claim ignored. Absolutely zero customer service.
Took the machine to a local computer shop and apparently the case had a processor in it that was nearly 10 years old!
These guys are scammers. Beware
22 augustus 2026
Review zonder uitnodiging
Antwoord van Quantum PCs
We take genuine warranty concerns very seriously, which is why we have repeatedly asked you to provide your order number, name, email address or any other information that would allow us to locate your purchase.
Unfortunately, despite several attempts to contact you, we have received no order information and have been unable to find any record of you purchasing a PC from Quantum PCs. We have also checked for the warranty claim mentioned in your review and cannot locate any correspondence or warranty request matching these details.
We are therefore concerned that this review may have been left for the wrong company.
We would also like to clarify the claim regarding a “nearly 10-year-old processor”. We do not currently sell PCs containing processors of that age. The oldest CPU used within our current range is the AMD Ryzen 5 5500, which was released in 2022.
Every PC we sell is covered by our warranty, and we would never intentionally ignore a legitimate warranty claim. If you have purchased from Quantum PCs, please respond to our requests with your order details and we will be more than happy to investigate and assist you.
Until we receive information that allows us to verify the purchase, we unfortunately cannot identify this customer or confirm that the PC described in this review was supplied by Quantum PCs.
Kind regards,
The Quantum PCs Team
Would use in the future!
I’ve worked through a couple of offers on differing PC’s. I would say that for the PC to be made despatched and received was exceptional. As for the PC itself. I am a very happy customer!
17 augustus 2026
Antwoord van Quantum PCs
Thank you for the fantastic review! We’re delighted that you were happy with the offers available, the quick build and delivery, and most importantly, your new PC. We really appreciate your support and would be very happy to assist you again in the future!
The Quantum PCs Team
All okay just forgot the built in WiFi
All okay just forgot the built in WiFi, would of gone lower but they sent it out timely and good customer service
14 augustus 2026
Antwoord van Quantum PCs
Thank you for your review and for your kind words about our customer service and delivery.
We’re very sorry that the built-in WiFi was missed from your system. We always aim to make sure every PC is fully checked before dispatch, so we apologise for the oversight.
We’re glad we were able to get this sorted quickly for you, and we really appreciate your understanding and feedback.
Nice little system,and a decent service…
Nice little system,and a decent service from the company. Only issue is my system should have come with an i7,as listed in the specs,but it came with a Xeon E3 ,,which was disappointing.
10 augustus 2026
Antwoord van Quantum PCs
Thank you for your review and for your kind words about the system and our service.
We’re very sorry to hear that the processor supplied did not match the i7 specification shown on the listing. We completely understand the disappointment, and this is something we would be more than happy to look into for you.
Please get in touch with us with your order details and we’ll make sure this is checked and resolved for you as quickly as possible.
Thank you again for your feedback and for choosing Quantum PCs.
Communication was not great I will be…
Communication was not great I will be honest and delivery service, but the
PC is working great and would recommend
4 augustus 2026
Antwoord van Quantum PCs
Thank you for your honest feedback. We’re sorry that our communication and the delivery experience did not meet the standard you expected. We’ve taken your comments on board and will use them to improve the updates we provide throughout the ordering and delivery process.
We’re pleased to hear that your PC is working great, and we really appreciate your recommendation.
— The Quantum PCs Team
The packaging was done really well and…
The packaging was done really well and the gaming pc was in perfect condition. I loved how it boots up really fast and does well in every game I play.
4 augustus 2026
Antwoord van Quantum PCs
Thank you for the fantastic review! We’re delighted your gaming PC arrived safely and in perfect condition. It’s great to hear that you’re enjoying the fast start-up and excellent gaming performance. We hope you enjoy your new PC for many years to come!
— The Quantum PCs Team
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