Quatarairways Reviews 

The flight was good at the beginning,then the cabin crew started speaking rudely I know there are times a person may have a bad day but there is no need to involve the customers

Qatar Airways: Two Delayed Flights, 6+ Hours Stranded, and 4 Hours in a Queue Just to Get a Letter Confirming the Delay.

The worst airline experience I have ever had with @qatarairways.

Both flights on our trip were delayed. We were stranded in Doha for more than 6 hours, with flight times constantly changing and little to no clear information. No proper email updates, no timely notifications, no transparency. We were left guessing what was happening and worrying about missing our flights.

And do you know what makes this even more ridiculous?

We waited in the customer service queue from 3 AM until 7 AM — FOUR HOURS — just to get a letter confirming that our flight was delayed. Not to get rebooked. Not to receive special assistance. Just to obtain a letter confirming the delay caused by THEIR airline.

After an entire sleepless night, carrying our bags around and waiting for hours, we were physically and mentally exhausted.

We asked the staff when boarding would begin because we desperately needed a short nap. Their answer? They couldn’t confirm anything because of technical issues.

Fine. Technical issues happen. But where is the communication? Where is the passenger support? Where is the basic responsibility to keep people informed?

We were so worried about missing our flight that we asked for clarification. And what did they tell us?

“If you miss your flight, book another one.”

Are you serious?

Your airline keeps changing flight times, gives passengers no reliable information, leaves them exhausted in an airport all night, and then tells them to pay for another booking if they miss their flight?

You create the chaos, but your passengers are expected to pay the price.

We weren’t asking for luxury treatment. We weren’t asking for anything unreasonable. We wanted clear information, a little consideration, and professional customer service.

Instead, we got four hours in a queue for a piece of paper, endless uncertainty, and staff responses that made an already miserable situation even worse.

Technical issues may explain a delay. They do not excuse poor communication, dismissive customer service, or leaving passengers to deal with the consequences alone.

We paid for our journey expecting a reasonable level of service. Instead, this entire experience became a nightmare.

Qatar Airways, your reputation as a premium airline means absolutely nothing if this is how you treat passengers when things go wrong.

Two delayed flights. More than six hours stranded. Four hours queuing for a delay confirmation letter. An entire sleepless night. And not even basic reassurance from customer service.

This is not how passengers should be treated.

#QatarAirways #QatarAirwaysExperience #TravelNightmare #FlightDelay #CustomerService #TravelFail

Avevo uno scalo già lungo a Doha, hanno spostato il volo di 1 ora, quindi da 4 sono divente 5 ore. In più come se non bastasse è decollato 20 minuti in ritardo. E mi hanno già spostato di un'ora il volo di ritorno.
In più, sulla prima tratta, volo alle 2.30 sel mattino su Airbus A380, nessuno snack di benvenuto, un pranzo servito tutto sommato accettabile, poi più il nulla, nemmeno un fallo di caffè prima di atterrare e sparami 5 ore di scalo. Sono diventati così tirchi? Prossimo volo Quatar solo se a prezzo eccezionale, altrimenti ci sono molte alternative valide

Jeg havde i januar 2026 bestilt ekstra benplads på en flyvning fra Phuket til Hamborg og betalt for det. Da jeg satte mig i sædet var det som et almindelig sæde med normal benplads. Klagede over det og efter et halvt år fik jeg en lang forklaring om at jeg havde fået som betalt. Hvorfor skulle jeg betale for ekstra benplads når jeg ikke fik det.
Forvente seriøst lidt kompensation men nej! Ingen ting.
Så dårlig flyvetur.

To whom it may concern,

I am writing to express my deep disappointment and sadness regarding my experience with Qatar Airways. For the past two years, I have been strictly saving money, working incredibly hard, and making sacrifices to fulfill a lifelong dream: visiting Doha and Cairo.

Qatar Airways has always been a benchmark of quality to me. Because of this, I planned to use your famous Stopover program, which is widely advertised on your website, promising hotel stays in Doha at highly affordable rates. However, the process is a joke. We book the flight, go all the way to the Stopover section, and at that exact moment, there are absolutely no hotels available lol. So why do you even offer it? Why mislead people and feed their dreams, when the only thing you say afterwards is "no vacancy"? Why deceive customers like this?

To make matters worse, when we try to solve this and contact discoverqatar / holidays@qatar, they tell us to contact another department, which then forwards us to yet another department... It is an absurdly confusing runaround, clearly designed to make customers give up out of sheer exhaustion. Wouldn't it be more honest to tell customers to "fly straight to Cairo" instead of passing us around like a hot potato?

I am fully aware that I do not fit the "millionaire" profile of passengers who usually fly First Class with Qatar, but I am a hard-working person who saves every single penny and deserves respect. I demand a fair solution so I can complete my stopover in Doha without destroying the savings it took me two years to build. taty +55 12983151515

Meine Erfahrung war einwandfrei in allen Bereichen. Schlichtweg nichts auszusetzen. Besser geht reisen nicht.

Fik i dag en utrolig flot service i københavns lufthavn af Kirsten. Hun havde egentlig fri, men brugte mere end en time på at hjælpe med en ombooking! Kæmpe tak!

Je suis en Thaïlande et suite a la guerre entre l'Iran et les USA mon vol a été annulé.
(Bkk - Doha - GVA)

Jusque la ça va, j'avais reçu un email d'information.

Cependant, le site et l'application ne me laisse pas être remboursé alors que l'email dit clairement que c'est possible....

Je vais donc a l'aeroport pour voir avec eux, et la je constate que personne n'est présent, juste un mots avec deux numéros.

J'appelle donc le numéros pour l'anglais car je ne parle pas thailandais mais même en essayant 20 fois de suite impossible d'avoir quelqu'un.

Le site me dit de venir ou voir avec eux mais je n'ai aucun moyen de faire.

Je suis pas Cresus, je ne peux pas acheter des vol comme je veux quand je veux sans être remboursé surtout a ce prix la.

Sachant que la deuxième compagnie Indigo m'a fait le même coût mais en me laissant payer et en m'envoyant dans les 3h un email d'annulation.

Je me retrouve donc bloqué ici, sans argent et sans moyen de rentré chez moi.

Je remercie mes proches de m'avoir sauver même si a ce jours je suis toujours bloqué à bangkok.

Die Organisation rund um die Flüge war sehr gut. Das Personal war freundlich und hilfsbereit. Aber man sitzt im Flieger wie eine Sardine. Die Bestuhlung in der Economy ist eine Frechheit. Da kann man Platzangst kriegen. Die Verpflegung ist ungenießbar. Habe über 200 Euro bezahlt, nur um vorab Plätze zu reservieren. Keine Plätze mit mehr Beinfreiheit, sondern Standardsitze! Abflug war um 02:40 Uhr in der Nacht, das heißt man schlägt sich die ganze Nacht um die Ohren mit Warten auf einem ungemütlichen Airport.

I am still waiting for a refund from Qatar Airways for a seat I paid for but never received.

The airline stated that the amount was refunded. To this day, no funds have arrived. There is no payment confirmation, no transaction reference, and no clear answer despite several follow-ups.

This process has been frustrating and unnecessarily time-consuming. A straightforward refund should not turn into a months-long issue.

Until this is resolved properly, I cannot rate this airline positively. CAS-179393-Y5B8T9 CRM:0312000002950

An und für sich alles okay aber ich werde nicht mehr QA fliegen. Ich mag generell keine Boeing aber mit Dreamlinern gar nicht

Just a smooth travel with lovely air staf

We had a frustrating experience with Quatar. After a delayed flight that wasn't even communicated via email or text,we had to find out by coincidence when my sister just decided to go on google to check on flights updates.We were disappointed again when we were called at 5 minutes to 3pm by someone saying if we don't reach there by 3 to check in baggage they will be closing. We told them we were walking from the car park coming. We got in exactly 3pm only to find that we had missed the baggage check-in. While I understand that airlines must adhere to strict schedules, we were disappointed by the lack of communication and flexibility from the airline staff. They were unable to offer any assistance or alternative options after making several calls.We were left feeling frustrated and helpless,We asked if we could go on to board the plane which was departing at 16:30 and then see how the baggage will follow, no one helped. We had to buy another one way ticket from another airline all because of Quatar's unprofessionalism and bad response. In the future, I hope that Quatar will prioritize clear communication with their customers and be more understanding of unforeseen circumstances."Won't recommend anyone to use it at all.

cheaters... after applying the 10% birthday code I received the price is higher than booking regular - SHAME ON YOU!!

HANNO CANCELLATO SOLO IL MIO VOLO DA QATAR PER OVER BOOKING, SENZA PREAVVISO,
MI SONO PRESENTATO AL GATE CON LA CARTA D'IMBARCO DOPO 4,5 ORE DI SCALO, E MI DICONO CHE NON C'E' PIU POSTO E MI FACEVANO PRENDERE IL VOLO DEL GIORNO DOPO.
CON TUTTO QUELLO CHE MI E' COSTATO IL VOLO ALMENO AVVISARE APPENA SONO ATTERRATO A QATAR NON DOPO 4 ORE E MEZZA DI SCALO.

Die Website ist eine einzige Katastrophe! Als Mitglied des Privilege Club kann ich mich oft nicht einloggen und bekomme oft nicht einmal eine Fehlermeldung. Wenn ich es dann doch mal schaffe, sind viele "Reiter" inaktiv, ich komme nicht an mein Meilenkonto usw.
Mein Online-Check-In erfahre ich immer wieder, es gebe Probleme mit meiner Identität, was plötzlich beim händischen Einchecken nicht mehr der Fall ist.
Ca 20 Mails und sogar Briefe (!) in den letzten Jahren werden grundsätzlich niemals beantwortet.
Eine Website zum Fürchten!

Terrible customer service, avoid !!! Qatar airways are the worst airline to be with if there is a delay or cancellation!!!

Mistreatment of Our Charity and Passenger by Qatar Airways

Dear Qatar Airways Customer Service,

I am writing on behalf of our charity, which works to support Palestinians through education and healthcare. We recently booked a flight for a scholar offered a last-minute opportunity to attend a medical training course in Qatar, organized by Geneva University. Her flight is scheduled for tomorrow.

This morning, we received an unexpected request to provide a credit card statement to verify the transaction. Unfortunately, we do not have online access to the card, and our bank informed us they cannot provide a statement for at least three days due to processing times.

I called your help centre four times and eventually spoke to a supervisor named Mohammad around 7:00 AM. Despite explaining the urgency and offering extensive documentation—including years of bank statements, IRS filings, Swiss tax returns, and proof of charity status—he refused to help or escalate the matter. He declined to call your finance team, saying he would only email them and respond if they replied.

We are now urgently trying to gather cash for the passenger, uncertain if her ticket will be cancelled. This lack of flexibility and empathy—especially toward a humanitarian organization and a scholar from a conflict zone—is deeply disappointing.

We fully understand the need for security protocols, but our offer of extensive official documentation was more than reasonable. The rigid and unhelpful response we received reflects poorly on Qatar Airways and contradicts the values of global service and compassion.

We ask that you urgently review this case and intervene to prevent this scholar from missing a life-changing opportunity. We also request a formal response regarding the handling of this situation.

Quatar Air ist in der Economy absolut nicht empfehlenswert!
Kein Check In 24 Stunden vorher.
Die Sitzplätze werden ohne Rücksicht auf Zusammengehörigkeit der Personen (gleicher Nachname) wild verteilt.
Flüge über Doha nach Australien und zurück. Wenn man zusammensitzen möchte soll man 80 € dafür bezahlen.
UNMÖGLICH!!
Selbst im A380 sehr eng bestuhlt.
Alles wirkte abgenutzt!
Freiwillig nie wieder mit Quatar Air