So disappointing
So disappointing
QOA was a love of mine their style is everything i love.
I treated myself to a dress, but sadly one of which was faulty at the zip and material was so flimsy it was extremely poor - I emailed faulty dress and they agreed for me to return the item, where i would receive full refund. This was back in 18 august - its now 2 october and i have been told multiple times by their customer services i would receive my refund. But to this day NOTHING! NO REFUND FOR A QOA DRESS CAN YOU IMAGINE!!! Been advised to contact Action Fraud where i have come to understand I am not the only one who has experienced this. Others have reported difficulty with similar issues.
A deeply disappointing experience for a brand a did hold very highly!! Not anymore, it has been soiled by this experience.
This clothing brand is suppose to be high end, yet their customer service experience is one of the worse cons ive ever encountered- what a shame....
I will be extremely vocal about this on my socials also....because this really is not ok.
THINK TWICE BEFORE YOU PAY FOR THESE CLOTHES - so incredibly sad this is my experience with them.







