Dylan at the El Dorado Hills site on Bass Lake was very helpful and communicative. He got me signed up on a month to month quickly and was very cordial. These types of employees are what continues to... Toon meer
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My car has been damaged since November 29th, we filed an Incident report #IAD0008450 on 12/7/2025. I was instructed to obtain an appraisal, I did so from Caliber Collison. After months and months of w... Toon meer
Bedrijf heeft geantwoord
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... Toon meer
Bedrijf heeft geantwoord
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, serv... Toon meer
Bedrijf heeft geantwoord
2,2
Slecht
108 reviews
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This company is shady AF
This company is shady AF. For about a year I was paying for their premium car wash “experience” $35/mo . Finally, I realized that I don’t use it enough to make it worth my while. I cancelled online and they popped up with a free month . I accepted. Why not. Well, I got charged again a month later. So I called to complain and get my money back and they said “ when you accepted the free month, it automatically charges you again after that free month and since you accepted it, I can’t give you your money back.” It must have been the tiniest print because I never saw that. I never used it and it’s only the second day of the month. I just find it terrible service for any company to trick someone who is cancelling into continuing a membership. Super shady. Horrible business practice. Not to mention, my car was never clean the first time through and left permanent streaks on my new car.
2 december 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Penny - We’re sorry to hear about your frustration and appreciate the chance to clarify how our cancellation and retention offers work. Like many membership-based businesses, when a customer begins the cancellation process, they may be offered retention offer such as a free month as an incentive to continue their membership.
If the cancellation is started over the phone, our team explains verbally that accepting the free month does not cancel the account and that billing will resume after that month. A follow-up email is also sent immediately, confirming that the free month was applied, noting that the account remains active, and showing the next billing date.
If the cancellation is started through our app, the process is visually displayed on-screen. Customers are presented with two clear options:
1. Accept Free Month (to continue membership)
2. Continue to Cancel Membership
Choosing “Accept Free Month” confirms the decision to remain an active member, and the following screen again thanks the customer for staying and continuing their membership with us.
We make every effort to be clear at each step, but we sincerely apologize if you feel it was not made more clear. We value your feedback and will continue looking for ways to improve communication so that our members always feel confident in their choices.
Scratches car
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scratches on the top and sides of the roof both sides. The damage was not noticeable immediately after first wash but after 6 months of washing the marks are clearly visible. It is a new car and there is no other way it could have gotten identical scratches on both sides of the roof.
I cannot recommend this place and strongly suggest going elsewhere if you care about your car’s finish.
17 november 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hi Jo- We apologize that you had this experience. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Wash’s systems are “brushless” and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
Best service
The service and the staff one person on site comes to me if I need assistance o any help that’s what I call pro services thanks to Prince on 4012 S Cooper st in Arlington Tx
16 november 2025
Review zonder uitnodiging
Antwoord van Quickquack
Thanks Hipolito - Thank you so much for taking the time to leave a review! We really appreciate your business.
Went to Oak Harbor car wash in…
Went to Oak Harbor car wash in September for a $14 wash. Just noticed I have a charge for $41.41 for November, looked at October and another $41.41 charged to my debit card. I do NOT have an account! I did not ask for a monthly subscription! They are charging to my card without authorization. Will be calling in the morning or might be heading there to dispute the charges with staff. If unsuccessful there and if I can't get resolution, I'll have to cancel the card and eat the loss. Criminal.
Follow-up:Subsequently I went to the carwash and spoke to the area general manager. He could scan my card with the pad and found the subscription with a name, email and plate. None of which I knew. When I called customer care, they could look up my license plate to see that I had a September charge, which was me, but no record of the other 2 charges. They said they could not lookup my card as I didn't have an email address tied to a subscription. Also, the GM said there were other inactive subscriptions with different license plates tied to my card. But no other charges that I found. Card was cancelled, bank fraud department is investigating, I should get my money back.
I can't think of any other way my card was compromised. Is it possible that someone inside got my information? I have no other charges that were not me. My bank is investigating. Changed to 3 stars for the assistance, but, although speculating, their billing/charge system might be needing might need scrutinizing.
11 november 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello JR - we apologize that you had an unsatisfactory experience and for any misunderstanding or confusion that occurred during your visit. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation. We also send out an email immediately at the time of account creation with all the membership details including the renewal date, renewal price, and our terms and conditions. We apologize for any confusion that occurred and would be happy to have our store leader reach out for more information and to address any concerns or questions. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Indianschool Rd location
Indianschool Rd location a young man who works there named Carlos always puts a smile on my face and brightens my day.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Quickquack
Thank you Lynn! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
I trust this carwash
It’s really unfortunate to see some of these reviews but I did have a really great experience at all the locations have been to so far. In fact the reason for my review is because of how great my most recent experience was. My car always comes out clean, smells good, and the convenience of the vacuums in the towels is always great. They seem to be expanding quite feverishly in Texas, and maybe with that comes some growing pains but all my interactions have been five stars
1 september 2025
Review zonder uitnodiging
Antwoord van Quickquack
Thanks Jeff! We appreciate your review and your support! We understand that seeing negative posts can raise concerns. It’s true that people are more likely to share when something goes wrong than when everything goes right — and we totally get that. We wash hundreds of thousands of cars each week across 270+ locations, and we’re proud to serve over a million members who count on us for a clean, quick, and safe wash. We are so glad to hear you have had great experiences with us and we hope to have the opportunity to continue to serve you long into the future. Thank you again for all your support!
Gross smelly towels
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry but now they are damp, but still dry the car off. My big complaint today was the towels smelled like a filthy kitchen sponge. I didn't notice until I got back in my car and realized the smell had transferred to my hands. I had a two hour drive ahead of me, now with super stinky hands. I've been a loyal customer for over a year, but if this happens again, I'll be done, totally gross. Wish they would go back to drying them but if not, at least make sure they don't stink.
3 september 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Paul - thank you for being a loyal member and for sharing your feedback. At Quick Quack, we have always intentionally kept our complimentary microfiber towels slightly damp, not wet, since completely dry microfiber can risk damaging a vehicle’s clear coat. That said, the odor you described is not normal, and we sincerely apologize for the unpleasant experience you had. We’ll be looking into this right away to make sure our towels meet the clean, fresh standard our customers deserve.
Just when I think QQ has it's act…
Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front windshield and he never moved to even attempt to pre-spray my rear window, which is a must with an SUV. So, Iwasted their time, energy and supplies by immediately driving through a second time, hoping the wash would clean my front and rear windows. Wondering where management is during the day? I hve never seen anyone who appears to be supervising the workers. Don't get me wrong. Some of the youngsters who work there are excellent, but every once in a while a lazy kid couldn't care less about customer service. Management, where are you?
29 augustus 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hi Bill - We apologize that you had an unsatisfactory experience at one of our locations. We would be happy to send your concern to the correct location and help you connect with the correct store leader to address your concerns. Please send your phone number, license plate, and which location you visited to socialmedia@dontdrivedirty.com
I love them
I love them! I've been going here to Quick Quack Car Wash since '06 I believe they also had a different name at first it's been so long. This is the only car wash I've trusted on my vehicles for years. Acura, BMW, JEEP, NISSAN etc. Lately there is one that the vacuums always suck! But they are kind of in the ghetto area. People always breaking it. UGH! I love their concept of recycled water. If you want to cancel just have your card stopped. Once charged, how can you expect a refund?
14 augustus 2025
Review zonder uitnodiging
Antwoord van Quickquack
Thanks Lillian! Thank you for taking the time to review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Broke my side mirror
Took my 2020 Chevy Blazer through the Brentwood, CA location Friday 8/1/2025 at about 6:40pm and the car wash smacked my driver's side mirror so hard that it broke the internals that hold the glass in place (the part used for adjusting the mirror). The car sent into the wash behind me was so close I couldn't use the air dryer, since I didn't have any towels I drove home (about 5 minutes away) to dry my car. As I was pulling away I noticed that my mirror was jammed forward and so popped it back in place before pulling out onto Sand Creek Road. When I looked at my mirror all I could see was the sky. I used my mirror controls on the door set it back to where it should have been.
When I parked in my driveway I spent about 5 minutes toweling off the water, I had left my driverside door open during this time, when I was finished and closed my door the mirror fell out, only being held in by the wiring for the turn signal and impact side markers.
The manager is claiming the damage did not occur due to the car wash even though he stated that you can see on their videos that the machines hit my side mirror so hard it forced the mirror all the way forward. The manager is denying any responsible because I left the property before realizing that the impact had caused significant damage stating that all damage claims are automatically denied if you don't notice the damage immediately on their property before leaving.
The manager refused to give me the regional manager's name or contact information and said that it's against at their policy to provide any of that information to customers. He admits to seeing video of the car wash striking my mirror hard enough to force it forward and stated that this happens all the time and never breaks the glass or internals. He accused me of changing my story about the series of events, rewording what I said to make it sound like I had been touching the glass when it broke. He strongly insinuation that I broke the mirror myself within those 10 minutes after exiting the car wash. Even after showing him the video of me pulling into my driveway, drying off my car and the assembly falling apart when I closed the door for the first time. I showed him time stamped photos of the damage (before I realized it was actually broken) taken in the parking lot before leaving.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Ryan - We sincerely apologize for any frustration this experience has caused. Your claim was escalated for further review, and our store leader has been in contact with you to work toward a resolution. We value your feedback and hope to have the opportunity to better serve you in the future.
Horrible customer service
Horrible customer service! After being a long time customer, I will be switching to Judge's Car Wash!
5 juli 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Val - we apologize that you have had an unsatisfactory experience. We’d like to take a moment to clarify how our billing process works and what happens when a payment is missed. A failed or late payment does not cancel your membership or adjust your billing cycle. As outlined in the Terms and Conditions you agreed to at the time of sign-up, your membership continues to bill every 30 days based on your original enrollment date, regardless of whether a payment is successful or not.
When your membership is created, the Terms and Conditions—including full cancellation instructions—are signed and a welcome email is sent immediately. This email includes your renewal date, the cost of your membership, and a direct link to the terms for your reference. These same terms are also always available on our website. We do everything we can to communicate our policies clearly and transparently.
If your payment fails or is missed, our system places your account into a suspended status until the balance is resolved. There are no additional fees, but service will remain unavailable until payment is brought current. It's important to note that your original billing date remains unchanged and will continue to follow the 30-day billing cycle regardless of any missed or delayed payments.
We hope this clears up any confusion and appreciate the opportunity to clarify how our system works. We hope we have an opportunity to better serve you in the future.
Quick quack was double billing me for…
Quick quack was double billing me for months and wouldn't refund the money. Bad customer relations and service. Bad company. I dropped my account after they stole $100 from me!
Your staff did not delete my prior car. Your mistake not mine. The fraud occurred when the next Hertz customer decided to take advantage of the non-removal of the car by your staff to get "free" car washes using a rental car that was removed when I added the new one. Your staff is too limited by license plates to make proper adjustments. You do not care about your customers per all the poor reviews here. My advice. STAY AWAY FROM QUICK QUACK!!!
28 juli 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Michael - We’re sorry to hear about your frustration and appreciate the opportunity to clarify. After reviewing the situation, we found that there were two active memberships tied to separate vehicles, each of which showed regular usage during the billing periods in question. Because of this, we’re unable to offer a refund.
Every account is set up with a signed acknowledgment of our terms and conditions, which include billing and cancellation policies. We also send a welcome email with your renewal date, pricing, and a direct link to these terms for easy access. Our goal is to make this information as clear and accessible as possible.
While we understand this may not be the outcome you hoped for, your accounts have since been canceled per your request, and we’re here if you have any further questions. Please don’t hesitate to reach out to us directly at info@dontdrivedirty.com or 888-772-2792.
Been going there with membership
Been going there for a while with a membership. Other than sometimes leaves soap on the car after the wash lately the wash conveyor did not push my car all the way out at the end. No signal, green light, was given to put the car in drive and the vehicle behind me bumped into the rear of my car. I finally put the car in drive and drove out.
The person behind me and I both waited to put in a claim as the same thing happened to him. We basically just wanted to notify the company of the problem.
After a few weeks they sent an email stating "insufficient details" and that was that.
A friend of mine also had the same problem at a different Quick Quack with the same end result.
Today the problem happened again but I quickly put the car in drive to get out.
15 juli 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Len - Thank you for being a loyal member and for taking the time to share your experience. We truly appreciate you bringing this situation to our attention, and we understand how concerning it must have been. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.
After you spoke with our Assistant Store Leader, we immediately conducted a thorough investigation. Our review included footage and a full inspection of the wash equipment. We found that your vehicle was loaded correctly and that there were no malfunctions with the conveyor or the GO light. In fact, the incident occurred just before the exit at the tire shine area—not at the final stage—where it appeared your vehicle shifted slightly on the track, which caused your vehicle to get stuck and led to the rollers being forced under your vehicle and the vehicles to tap. The footage shows you recognized there was an issue and drove out of the wash before reaching the final stage of the tunnel. There was no malfunction of the wash to cause this shift and our GO light at the exit is working at the correct timing.
We want to acknowledge that you originally told our team there was no damage and that you were just hoping we’d investigate, which we did. However, we regret that we didn’t follow up more clearly with you afterward. The email you received was an automatic message from our new claims system - because no malfunction or error in the system was found it generated a denial email automatically when the findings were logged, and we recognize how that may have caused confusion. We’ve shared your feedback with our development team to help improve how these communications are handled going forward.
We apologize for any frustration this situation has caused you and hope to better serve you in the future.
Very bad experience
Very bad experience. They sold me the first month with no wash limit for $9.00 and the second month for $60.00. This is a rip-off. They don't tell you, they just take it from you.
7 juli 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello beatriz - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of our Unlimited membership. All advertising also denotes that pricing returns to normal on the 2nd month. We do not have any memberships for $60 at any of our locations. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We would be happy to help you connect with customer service to answer any questions and manage your account. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Horrible experience , a scam
I bought a membership from Quick Quack Car Wash and they wanted to charge me 12.99, I believe, a month. However I kept emailing and calling them to cancel my membership to no answer. They kept taking money from my account. Recently, I locked my account and they still stole my money. I also noticed whenever I wash my car the dryers at the end of the car cash never blow dry properly. I also didn't know that your membership is for one car only and you have to buy a " separate " membership to even Wash your other cash . Apparently I changed my license 2 times already. My new car was suppose to be washed , then my membership was changed to the old car, then my new car. They refused to wash my old one and I was forced to drive away in embarassment.
12 februari 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Maria –
We’re sorry to hear about your experience and appreciate the opportunity to clarify. When a new account is created, all customers agree to our terms and conditions, which are also available for review anytime at www.dontdrivedirty.com/terms.
For your convenience, memberships can be canceled in several ways:
-By contacting Customer Service at 888-772-2792
-Through the MyQQ App
-By submitting a request online or emailing info@dontdrivedirty.com
Online cancellation requests are processed within 48 hours and include a confirmation email. Cancellations made directly through Customer Service are immediate and also followed by confirmation. Our team is available 7 days a week from 6 a.m. – 7 p.m. PST.
As noted in Section 1.2 of our terms:
“Each membership applies to the vehicle identified at the initial purchase of such Services. Services are not transferable between vehicles.”
All memberships are designed for individual vehicles. However, we do offer multi-vehicle discounts—customers pay full price for the first vehicle and receive a reduced rate for each additional one.
To maintain the integrity of our membership program, each customer is allowed two license plate changes per calendar year. Any additional changes must be handled directly with Customer Service.
We understand how this may be frustrating, and we’re here to help. Please contact our Customer Care team at 888-772-2792 for direct support. You can also email your phone number and license plate to socialmedia@dontdrivedirty.com, and we’ll have an agent reach out to assist you.
Horrible car wash facility
Horrible car wash facility. Went through the automated car wash and my car is still dirty. The air dryer didn't work worth a damn either.
I will never use this business again even if they gave me a free membership. That is how bad my first experience was.
14 juni 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Paula - We apologize that you had this experience at our location. We would like you to know we always offer a clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know so that we can address it right away. We’ll do everything we can to make sure you don’t drive dirty. Our store leader would love an opportunity to reach out directly – please send us your phone number and license plate to socialmedia@dontdrivedirty.com.
12 years old can do better for $4
How can you charge twenty three dollars For what a twelve year old did forty years ago for couple bucks This wash was ten dollars three years ago And now they want 23. And all that does the scratch your paint Call me companies just getting worse.Pure garbage do what you self Save $23, it's a scam.
21 mei 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Daniel - Thank you for taking the time to share your feedback. We understand that price increases can be frustrating, and we appreciate the opportunity to clarify.
Our pricing has changed modestly in the last years to reflect rising operational costs and to ensure we can continue to deliver the level of quality and service our customers expect. Our basic single wash was previously $9.99 and is now $12.99. The unlimited monthly membership for that same level of was has increased from $19.99 to $22.99. With our membership you have unlimited access to the wash each month for one low price that pays for itself in just 2 visits. These adjustments help us maintain high standards in both equipment and customer experience.
We’re committed to providing a great value, and we hope you'll continue to see the benefits of our service.
No partial refunds--what a rip-off
After we moved, I cancelled my unlimited car wash and Quick Quack refused to give me a pro-rated refund for the 3 weeks remaining. What a rip-off!
12 mei 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Jeffrey - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation.
This company continued to pull money…
This company continued to pull money from my account after i cancelled my membership. I was unable to use the wash service, am unable to get a refund. Its a scam. I cant even get a response.
27 april 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Kelli - We apologize that you have had this experience. Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com. Online requests are completed and sent a confirmation email within 48 hours. Cancellations done with customer service are immediate and a follow up confirmation email is sent. Customer service is open 7 days a week from 6 am- 7 pm PST. We would love an opportunity to reach out directly for more information and investigate any issue you have been having with your cancellation. Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have a customer service agent reach out ASAP to assist you.
If I could give it a Zero stars I…
If I could give it a Zero stars I would. I have had nothing but problems with the Quick Quack located in Puyallyup Washington. Lots of problems transferring membership from Glint and now that we got that resolved attempted to get my car washed on a Friday evening an 6pm and no one to check in with, waited 5 minutes while a couple employees just looked in my direction and eventually I just left. Wearing dress pants, white shirt and tie don't make your customer service experience professional if there is NO customer service. Do Better!!!!
2 mei 2025
Review zonder uitnodiging
Antwoord van Quickquack
Hello Tim - Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
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