I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to... Toon meer
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I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... Toon meer
Bedrijf heeft geantwoord
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about... Toon meer
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contactgegevens
New York, Verenigde Staten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Uitstekend
1K reviews
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Good luck collecting your funds
Good luck collecting your funds out to an external account. They make it so hard. People work for the company are incompetent; switching my external account (due to closure) was nightmarish. So much of my time was wasted on repeating myself.
10 april 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We appreciate you bringing this to our attention. We regret that you encountered difficulties and that changing your external account was such a hassle. We'll review this situation to improve our processes. If you have a moment, please reach out to us at support.us@raisin.com or call us at (844) 994-3276. Your insights help us get back on the right track!
Antwoord van Raisin U.S.
We're happy to hear that your questions were answered, and the service was pleasant and efficient. Thank you for your positive feedback!
Great customer service!
I was connected to a customer service representative almost immediately. He was a native English speaker, was very courteous and helpful. All of my questions were answered to my satisfaction.
3 april 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that you connected with a courteous and helpful representative who answered your questions. We appreciate you taking the time to share your positive experience!
Antwoord van Raisin U.S.
Thank you for sharing your five star experience with us!
Representative quite knowledgeable
Representative quite knowledgeable, and was able to answer my question within 60 seconds. Great experience!
3 april 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that our representative's knowledge helped resolve your question so quickly. We appreciate you taking the time to share your great experience!
VERY GOOD SERVICE ...PROMPT IN GETTING BACK TO ME!
I WASN'T LEFT ON HOLD FOR ETERNITY. ALL MY QUESTIONS WERE ANSWERED. THE REP WAS VERY POLITE AND UNDERSTANDABLE...THAT WAS REFRESHING.
25 november 2025
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that your experience was so positive! It's great to know that our representative was helpful and respectful, and that your questions were answered efficiently. Thank you for your feedback.
High Quality Service
Frankly, what made my experience great was the guidance provided by Connor, the man at the end of the help desk. My challenges were all due to my lack of knowledge. The site turns out to be easy to use. Raisin is a service provider between a number of banks and individual customers. Money deposited with Raisin takes 2 business days to get into a bank and another 2 days to withdraw.
18 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're glad you found the site easy to use and appreciate the positive feedback regarding the assistance you received. We appreciate you taking the time to share your experience. Thank you for your review!
Scam
I had a frustrating experience with this service. My account was locked after a failed transfer, and I was asked to re-verify my identity. The issue is that they only accept U.S.-based ID documents, and I don’t have a U.S. driver’s license or state ID.
I tried using my passport and visa, but that wasn’t accepted, so I’m now unable to access my account or funds without documents I simply don’t have.
Support was responsive, but the requirements are very restrictive and not clearly flexible for non–U.S. ID holders. I wish this limitation had been made clearer upfront before I signed up and deposited money.
Overall, the platform feels difficult to use if you’re not already fully documented with U.S. identification.It almost feels like I don't have agency over my own money.
31 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced during the account lock and ID verification process. To clarify our policy, we do accept international identity verifications when provided alongside a valid Visa and proof of residency. We are pleased to confirm that your specific concerns were internally reviewed and resolved as of April 1, 2026. Should you require any further assistance, please do not hesitate to reach out. We appreciate your patience and for helping us improve our services.
Prompt and thorough response
25 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that you were pleased with our quick and detailed response. Thank you for your positive feedback!
Effective tool to evaluate bank products
The company serves as an effective aggregator of financial information relative to savings and cd accounts- it further serves as a gateway for actually opening accounts when you find a rate/term that you like- recommend this platform
30 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We appreciate you recommending our platform as a helpful resource for savings and CD accounts. We're happy to hear that you find value in our service as an aggregator of financial information and a gateway for opening accounts. Thanks for your positive feedback.
Very easy seamless transaction
Very easy seamless transaction. Everything should be this easy.A+
30 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that your transaction was seamless and easy! Thank you for your positive feedback; we appreciate it very much.
Raisin is an outstanding company
Raisin is an outstanding company that offers excellent financial opportunities, and operates easily and efficiently. Highly recommended.
1 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that you find our financial opportunities excellent and our operations efficient. We appreciate you recommending us! Thanks for your positive feedback.
It was all good so far
It was all good so far. Sign up because of the bonuses offered. We will see how that goes.
5 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that you've had a good experience so far! We appreciate you signing up and hope you enjoy the bonuses. Thank you for your feedback.
Raisin the place to go for Interest rates
Raisin provides numerous online financial institutions with above average interest rates on one convenient website.
27 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We appreciate you sharing your experience! It's great to hear that you find value in having various financial institutions with competitive rates on our platform. Thanks for your feedback.
Phone answered quickly by pleasant and…
Phone answered quickly by pleasant and competent person who quickly understood my issues and solved them.
27 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that your call was answered quickly and your issues were resolved efficiently. Thank you for your positive feedback; we appreciate it!
Great Investment Platform
The Raisin platform has enabled me to spread my investments across many banks all under one website. Utilizing a mix of CD’s and high yield savings accounts, I have been able to maximize earnings, while enjoying easy transfers between banks and accounts.
10 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for the 5-star review! We are thrilled to hear that our platform is helping you maximize your earnings while keeping your investments organized and accessible. Providing that 'all-under-one-roof' convenience is exactly what we strive for. We appreciate your trust in Raisin!
The representative I talked to handled… Where is my money
The representative I talked to handled the conversation very well, but Raisin's website is not clear or easy to navigate. I did not know they would be holding my money for a week, for that reason I will be moving my money out of Raisin.
17 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your experience. We’re glad to hear our representative was helpful, but we’re sorry for the frustration regarding our website navigation and the fund holding period.
We aim for full transparency, and your feedback about the clarity of our processing times is invaluable. We are currently working on updates to make our interface more intuitive and our timelines clearer. We’d love the chance to regain your trust, but we respect your decision and appreciate the time you spent with Raisin.
Website easy, app not so much...
The website was pretty easy to navigate and displayed plenty of products to choose from. I appreciate having the cash account for ease of moving funds around to the different products...thanks for that! I would like to use the mobile app also, but am reluctant to download it as the reviews are so poor. Perhaps you could put some resources into improving that? Regardless, I will continue to use Raisin for my CD investments going forward.
One suggestion: I would like the ability to set up beneficiaries for my whole Raisin account, rather than to have to send a new request in for each individual product I purchase, which in these volatile times I find I must do even more often! I assume it may have to do with the fact that the products could be with different financial institutions, but even if it could be something I could change through the website, rather than having to send a request in would help. Having to reenter all the beneficiary details every time is quite burdensome. Thanks.
17 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for your thoughtful and detailed feedback! We are thrilled to hear that you’re finding the website easy to navigate and that our cash account is helping you manage your investments across different products with ease.
We also genuinely appreciate your candor regarding our mobile app and the beneficiary setup process. Please know that we are actively working on enhancing our mobile experience to meet the high standards our customers expect.
Furthermore, your suggestion regarding a universal beneficiary setting is incredibly insightful; we understand how burdensome it can be to re-enter details for every individual product, and we will certainly share this with our product team as we look for ways to streamline the experience. We're glad to have you with us for your future CD investments!
Outstanding Support
An entire group of Raisin associates pitched in to help me after my externally linked account was compromised. Very, very dedicated staff!
11 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your kind words and for sharing your experience. We’re truly glad our team could step in and support you during a challenging situation. Providing timely and dedicated assistance, especially when account security is involved, is a top priority for us. Your feedback means a great deal, and we’ll be sure to share it with the team. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Easy handling of CD investments
With multiple CD's, process was painless.
They kept me informed as maturity date neared,
and handled redemptions easily. Plus they gave
great bonuses for new funds.
12 maart 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We're happy to hear that the CD process was painless, and that you were informed about maturity dates. We appreciate your feedback regarding the bonuses for new funds and easy redemptions.
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