After 2 bereavements I have made several trips to Ramsdens in Southport as I decided to part with inherited items. Initially I also made enquiries at local jewellers but have found the service is bett... Toon meer
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I visited the Liverpool City Centre store yesterday with my daughter and was greeted by a lovely, warm and welcoming lady called Sophie. She went above and beyond to help us with the jewellery I was s... Toon meer
Had the lovely Dawn from the Hartlepool branch assisting me today with my scrap gold, just bits I’ve had for years and got quite a bit of money for it, I’m really pleased .
Sold my partner two silver bracelets with damaged clasps. Then noticed tiny tag stating “unreturnable” if removed.Avoid if you want a trustworthy jeweller.
4,3
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90 reviews
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Do not sell them your Gold!
Went in to enquire about selling Gold! Was told, they are only allowed to buy at £30 per gram. For context, the spot price at the time of asking is £105 per gram.
I honestly felt insulted - they were offering me almost 4 times less than spot price.
Surely this can't be allowed? I just thought about all the desperate people who would be going in for quotes!
2 januari 2026
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Mohammed,
Thanks for your feedback.
We are disappointed to learn of your unhappiness with the service, and would like to investigate further. So we can take a look into things, please can you send details over to customerfeedback@ramsdensfinancial.co.uk, and a member of the team will be sure to help.
Kind Regards,
Ramsdens
Served by Michelle on Christmas eve
Served by Michelle on Christmas eve, very chatty and very welcoming - great customer service! Very efficient and I left happy!
24 december 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Jack,
What a lovely review to recieve - thankyou for your encouraging comments.
We will be sure to share this with Michelle, who we believe, will be thrilled to hear!
Kind Regards,
Ramsdens
I just want to wholeheartedly thank…
I just want to wholeheartedly thank Terrie and her team at the Burton on Trent branch.
They helped me out when I had an online issue.
She went above and beyond to rectify my stressful situation
22 december 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi,
Thankyou for your lovely feedback, we are delighted to hear the team supported you with your queries.
We will be sure to share your fantastic comments with the branch - we think this will make their day!
Kind Regards,
Ramsdens
Great customer service
The team at Ramsdens Chippenham were very helpful and friendly. Especially Danielle was very kind and made us understand the process with patience.
10 september 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Sam,
This is lovely to hear, thankyou for sharing such positive feedback with us.
We are delighted to hear the team supported you throughout the process and delivered a 5* service.
We will be sure to share this with Danielle, who we believe, will be overjoyed to hear.
Kind Regards,
Ramsdens
Burnley branch
My first purchase (an Omega watch) and can I say it was a very pleasant experience, Jo and Donna in Burnley branch were polite, helpful and friendly and I look forward to doing business in the future.
17 december 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Dennis,
We're delighted to learn of your 5* experience and to hear the team positively added to your visit. We'll be sure to share your lovely comments with Jo and Donna, who we believe, will be overjoyed to hear.
Thankyou for your fantastic feedback - we hope your new watch brings many timeless memories!
Kind Regards,
Ramsdens
Great customer service
This is the best shop I have been to great customer service from all the shop staff they are a asset to the company I been a good customer and I will keep using this store when I need it keep up the great work and the customer service guys and David is a great manger sometimes I need a little bit longer to pay for my loans and he gives me longer to pay David is a great manger and will be a loss when he leaves the store
4 december 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi AT,
We love to hear from our customers and are overjoyed to recieve your excellent feedback. It's great to hear the team could assist with your queries and positively add to your experience. We'll be sure to share your positive comments with David, who we believe, will be overjoyed to hear!
Kind Regards,
Ramsdens
Rubbish no customer service
Rubbish, useless stores, no customer service and ban you should you challenge them, don't use
4 december 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Clive,
Thankyou for taking the time to leave an excellent review, we're delighted to recieve your 5* feedback!
Kind Regards,
Ramsdens
Chester road branch Sunderland
Chester road branch absolutely first class service Sandra & Andrea and the rest of the girls go above and beyond to help you the only place I would recommend
24 november 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Julie,
Thankyou for your fantastic feedback, we're overjoyed to learn of your 5* experience.
We'll be sure to share your lovely comments with Sandra and Andrea, who we believe, will be delighted to hear!
Kind Regards,
Ramsdens
Jo and Karen were absolutely amazing…
Jo and Karen were absolutely amazing helped me with all my needs thank you so much xx
Bootle strand branch
13 november 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Charlotte,
Thankyou for taking the time to share such positive feedback, we're delighted to learn the team positively added to your experience.
We'll be sure to share your fantastic comments with both Jo and Karen, who we believe, will be thrilled to hear!
Kind Regards,
Ramsdens
Customer service was excellent, team went above & beyond
The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales advisor and helped both myself and mum when we came in to enquire about the buy in service. We both left extremely happy. I’ve used this branch in the past for currency and despite moving to another area my mum and I decided to make a day out in Falkirk, very pleased we did, Suzie was very considerate and tactful when my mum was selling some of her jewellery due to her circumstances. We would not hesitate to shop here for new jewellery, holiday currency or even use the pawn service which we had never thought of.
27 oktober 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Donna,
What a lovely review to recieve!
It's truly amazing to hear we have delivered a variety of excellent services and maintained our high standards, offering a 5* experience on every occasion. In any instance you may be unsure or need some assistance, please feel free to speak with the team, who will support the best possible.
With that in mind, we note a particular team member, Suzie, has positively added to both yours and your mam's experience and we are sure she will be overjoyed to learn of your encouraging feedback. We will pass your fantastic comments on and ensure Suzie is rewarded inline with our staff recognition scheme.
We'd again like to thank you for the time taken to share such wonderful feedback and will look forward to hearing from you again.
Kind Regards,
Ramsdens
Excellent service
Would recommend Ramsdens to all! They helped me when i was going through a bad patch & the help they gave me let me breathe again. They looked after my precious item until i was able to redeem the cost. Without their help i dont know what i would have done.
1 november 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Sandra,
Thankyou for taking the time to share such positive feedback, we're delighted to hear we could support you through a difficult time and assist you in redeeming your item.
Rest assured, the team are always here to support should you need it and will continue work on providing the safest and most suitable option for you.
Again, we'd like to thank you for offering wonderful feedback and rating us 5-stars!
Kind Regards,
Ramsdens
East Kilbride staff professionals
The staff in the Ramsdens in East Kilbride were excellent. It was my first time and they were professional, helpful and fair.
4 oktober 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Lynne,
Thankyou for your excellent review, we're delighted to learn of your 5* experience when visiting our East Kilbride branch.
Kind Regards,
Ramsdens
Peterlee Branch
I went into the Peterlee branch today looking for a necklace. A lovely server called Vick came to help me out as I couldn’t quite see what I was looking for. She was so helpful and took me to an iPad where she showed me some jewellery. She asked me exactly what I was after and gave some suggestions and I found the perfect thing. It is being ordered into the store for me to go and have a look at. She really went out her way to help, so I’m really happy.
2 oktober 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Paula,
Thankyou for sharing your 5* experience with us, we're delighted to hear the team could assist with finding that special piece.
We'll be sure to share your fantastic comments with Vick, who we believe, will be overjoyed to hear!
Kind Regards,
Ramsdens
Sell your gold anywhere else but here…
Sell your gold anywhere else but here they offer nearly 50% less than scrap prices for non scrap jewellery! Luckily I didn't need the money just selling to buy more but I don't know how they get away with robbing people like that
22 september 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Elaine,
Thanks for your feedback.
Whilst we are disappointed to hear you were not happy with the value offered, we will be sure to pass on your comments. We wish to note that due to personal opinion, not every item is viewed the same and more often than not, this is where scrap items are categorised.
Kind Regards,
Ramsdens
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi June,
Thankyou for your excellent review, we're overjoyed to recieve your 5* rating and feedback!
Kind Regards,
Ramsdens
Great experience at the Burnley Branch
I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process of selling my watches was very thorough and everything was explained to me throughout by Jo. A very impressive front window display too. I am a very, very impressed and satisfied customer. Sue
22 augustus 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Sue,
Thankyou for taking the time to provide feedback, we're overjoyed to learn of your wonderful experience. As always, our teams are willing to assist where possible and we find your comments encouraging on such. We will be sure to share your excellent feedback with both the Burnley team and watch department, who we believe, will be delighted to hear.
Kind Regards,
Ramsdens
Ramsdens The Nook South Shields
Popped into Ramsdens The Nook in South Shields to exchange currency, was dealt with by Christine and Michelle. Lovely girls! efficient and helpful!
11 augustus 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Kaici-Leigh,
Thankyou for your lovely review, we're delighted to learn of your 5* experience when attending our South Shields branch. We find your comments very encouraging and will ensure to share such will Christine and Michelle; we think this will make their day!
Kind Regards,
Ramsdens
ACE Customer Service at Lancaster
MICHELLE has helped me twice with selling family jewellery since my Mother's death. She has a good knowledge of the subject, and she is friendly. Michelle also kindly listened to my stories of pieces of the jewellery 😊
I cannot recommend the shop and Michelle enough from my 3 visits.
6 augustus 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi,
We are delighted to recieve your wonderful review and find your comments very encouraging. We understand how important the process is and are overjoyed to hear our staff assist as such. Thankyou for taking the time to provide feedback on such and recognising the efforts of our staff; we are sure this will make Michelle's day!
Kind Regards,
Ramsdens
Amazing service
Went in for some euros and received the most amazing customer service from Karen, Jasmine and Jo. They are a credit to the company. If ever I need currency, I will be going to ramsdens bootle from now on
24 juli 2025
Review zonder uitnodiging
Antwoord van RAMSDENSPAWNBROKERS.co.uk
Hi Daniel,
What a fantastic review to recieve! Thankyou for taking the time to share such encouraging feedback and rating us 5-stars. We will be sure to share your fantastic comments with the team, who we are sure, will be thrilled to hear!
Kind Regards,
Ramsdens
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