Rare Candy Reviews 

Really just an outstanding experience overall. I was contacted by rare candy and I took the gamble after weeks of researching to build my trust in the brand. I decided to go all in sent over $4000 of sealed Pokemon product. My biggest concern was that maybe the bids will be much lower compared to mainstream platforms but nope. The bidders were ready and true fans of the hobby. I ended up working with multiple people from rare candy which showed their coverage and interest to provide customer service satisfaction. Thank you Conrad and team and rare candy.

The payout platform and system is really good too!

Tried to cancel a pre-order, it was my fault I didn't read the guidance, but they should have put a disclaimer before I purchased. My order did not even ship out yet, yet still refusing my refund.

I definitely got robbed by this company,
found cheaper prices for cards but please read everything, these guys are scalpers 100%

do not support.
i was robbed
they charged me double taxes for canada, meaning US taxes then again import charges, thats illegal. Im reporting them to all government agencies.
then the tax rate 458 CAD on a 1000 DOLLAR Collectable... I WAS CHARGED HALF, 50 percent TAXES! Not a province in canada that will cahrge you this, THEY OVER REPORTED TAXES, OVER CHARGED US TAX TO A CANADIAN THEN THE SHIPPING ON TOP OF THAT, ANY OTHER PLATFORM IS BETTER THAN THESE GUYS

THIS IS CRIMINAL, these guys did NOTHING, not even a call... OH and their hidden fees

I typically go here for Japanese cards and have bid on auction lots a few times. Never had an issue and shipping is usually pretty quick. I've placed over a dozen orders since 2023 and it's usually the place I check first when buying cards.

As a parent that has purchased fake Pokemon products from places like Walmart and StockX before, I sleep easy knowing that Rare Candy actually takes the time to really make sure their sellers are legitimate, unlike many other marketplaces in the space. While they can't control market prices, mistakes or bad actors/partners, it's clear that they try to do the right thing and have the values for a marketplace that you would want to support with your business. Shop with confidence.

I placed a preorder with Rare Candy totaling 4,876.91 USD on May 9. What followed has been one of the worst customer service experiences I’ve ever had.

1. Cancellation Policy Hidden in FAQ
They refused to cancel the order even though it hadn’t shipped, citing a 48-hour cancellation window. That policy is NOT in their Terms and Conditions, only buried in a collapsed dropdown in the FAQ — nowhere visible at checkout, nor binding. I only discovered it after reaching out. This is deceptive and misleading.

2. Misleading Shipping Claims
They claimed the order was shipped on May 27, a day after the product’s release date (May 26), yet the first shipping scan didn’t occur until June 5. That’s a 9-day gap with no proof of earlier handoff — and they admitted they don’t receive receipts for shipments. So we’re just supposed to take their word for it?

3. No Accountability
Despite multiple follow-ups, they failed to provide basic transparency or resolve. Their canned responses showed no interest in addressing their failure to meet their own stated policies. They repeatedly dodged clear questions and refused to issue a refund even though their fulfillment was clearly late and their policy was never properly disclosed.

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Bottom line: This company operates with zero transparency, poor logistics, and no respect for customers. I’ve wasted weeks trying to resolve this and will be pursuing a dispute through my payment provider.

If you value your time, money, and sanity — do not trust Rare Candy with either.

I pre-ordered some pokemon card from here in January, and pre-paid. It´s now May, and I´ve sendt multiple e-mails and they never answer. I think they´re a scam-site/app.

Website and merchant is unreliable and has poor communication. Purchased a listed item, and had to reach out a week later and was told it was out of stock, however item is still listed as in stock as of this post.

Hi, I ordered graded slab and paid extra 30$ for shipping charge, but did not receive the package even after 53 days and tracking showed no update from last 18 days. Customer care did not consider this as their responsibility to track the package and instead asked me to file claim for lost package and if this claim goes through then they will refund. Now even after paying money I have to do their job. Highly untrustworthy service.

Good pre order release got a week within the release date

Rare Candy is fantastic!
Great place to find the collectibles you are looking for, for the best deals. Rare candy is not only great for purchasing your favorite collectibles, but a wonderful community. Join the discord!!! highly recommend it! Made a lot of friends from the around the world and traded with them.

Rare Candy is a great place to buy and sell a great range of products from different TCGs. They have a mix of vintage and modern, specialized in Pokémon. Always looking to improve their app and service based on feedback!

I have purchased from rarecandy more times than I can say and it's always been a great experience. They have a variety of products, they run deals, and are a very trusted company. Highly recommend.

I have bought a fairly good amount of stuff from Rare Candy within just this past year, and customer service is great. Fast, Reliable and solid package tracking. Also the community is amazing, and welcoming to new comers that are looking into starting or continuing their collection. Strongly recommend looking into Rare Candy for your card collecting needs

Ordered multiple times from rare candy. Everything comes super well packaged and really fast!

I've made many orders with this company since they started and I have had nothing but praise for their practice.