Rattan Hut Reviews 

The furniture is lovely and was very easy to assemble. However I’ve hardly been able to use it because it took so long to get here and the best of our weather in Scotland had been and gone. My granddaughter loves her egg chair. Cushions are large so be careful to buy a big enough storage box for them.

I was a bit concerned after ordering out garden furniture. I checked some reviews and there was a few unhappy customers. But I have got to say the service and quality of the furniture is very good. It did take a couple of months from ordering to actually receiving the items but we did order it at probably their busiest time. Well done Ratten Hut we are very pleased with the product and the fire pit table was much better than I expected

Quality is excellent, delivery time was about a month, all present and correct and went together beautifully.

Really happy with the quality of the furniture. It looks better innersoles than it does in the pictures!

Great firepit set . Exactly as pictured and described, great service too with quoted delivery times

It comes well packed easy to put together and very comfortable to sit on

Furniture set is really nice. Great quality and looks very well made.
Star knocked off for long delivery time, was originally told ~2 weeks but it ended up taking ~5 weeks to be delivered.
Delivery process was smooth, guy really helpful.
Fully recommend, just order in plenty of time!!

I love the product we received, it’s comfortable, looks fantastic and overall really enjoy it. We chose not to go with the free seat but we received the free covers for the exact garden furniture we ordered and the covers are brilliant too. Delivery was a little delayed. I thought this might happen based on other customer feedback but this garden furniture is excellent

Would not recommend using this company. No communication given and no way to get through to speak to someone on the phone. Emailed and said someone would be in touch within 24 hours, however still waiting. Cancelled my order and was told the refund would be in 10-14 working days, went on live chat on day 11 for an update and was told there’s a delay and to wait a further 2 weeks for refund! Absolutely unacceptable particularly when cost of furniture was just short of £2400. Not to mention a £40 processing fee for the cancellation. Now having to go through my bank as no one is getting back in touch with me.Save yourself the hassle, and stay clear

The furniture itself is good. Unfortunately, the customer service and missing item have let the experience down.

Over five weeks on, the "free" rain cover set included with the order still hasn't arrived. Their own warranty states that the furniture should be covered, but when I asked if they would reimburse me for a cheap temporary cover from Amazon, my emails went unanswered. I've also had multiple live chat conversations with no resolution, and I've had to do all the chasing. I still don't know if the covers will actually arrive, despite them continuing to advertise them on their website.

Great furniture, but not the most trustworthy company with incredibly disappointing after-sales support.

Waited months for delivery and when delivered there was as stipulated in sale of purchase no agreed covers for sofas and fire pit.
Dispute numerous calls and emails to the company regarding this, there has to date 05/08/26 been no covers sent with repeated ignored calls and emails sent regarding this.
Purchase was made in February 2026 with sofa, firepit and hanging chair arriving April. As of 5th August still no covers, although these continue to be advertised and sold via the website.
They are a company that cannot be trusted to communicate and honour the purchase and contractual agreement made with customers.

Paid a deposit and told i would be contacted when my Cheltenham set was ready for despatch> Heard nothing. Contacted them and told delivery had not been booked as I had only paid the deposit. Paid the outstanding amount still nothing. Contacted Rattan Hut again via their online chat and told there is a delay with the couriers. I said unless a specific date could be given i would like to cancel. Needless to say, no date, no furniture and no refund. Had to go to my credit card for a refund in the end Avoid at all costs. No body answers their phones or their emails

Ordered garden set in January, arrived in April, minus the parasol. No warning it was missing. It was out of stock, wait until June. Meanwhile being sold on website June came and went, promised it would be despatched that week, several times. We are now in August, out of stock again and no one is replying to us. Terrible service. Feel as though we won't receive it and we are being cheated, not the feeling you want when buying something. AVOID. quality of furniture ok.

Ordered the Cheltenham set with free cover and egg chair on the 18th July found out delivery would take over 3 weeks and they weren't committing to a delivery time. Decided to cancel last week as still wasn't getting an answer on when it would be delivered you can't speak to anyone on the phone and the people on the online chat give you different information. Eventually found out cancellation and refunds take 10 to 14 days. Still waiting for the money to be refunded. No email confirmation no communication. Have had to put in a case with my bank to try to get my money back. Do not use this company.

The furniture is great good quality for the price just had to wait a few months for the egg chair

Quite disgusted with service
Placed order 2weeks ago and I’m glad I only paid £185 deposit
Not heard anything from them have rang daily no reply sent email no reply
Have now instructed CC company to return my deposit back

We ordered our sofa had no response of payment/order we have rang many times with no response and no sofa. Do not use this company they are scamming you out of your money. Mr pete Robinson

We ordered our set weeks ago and we are unable to speak to anyone. They are ignoring voice messages and emails. The phone goes to VM 100% of the time.

Bought the 8 seater set with free egg chair and covers which didn’t turn up!! Sent numerous emails without reply?!?
Not pleased at all!!

Purchased the Cheltenham 10 seater sofa with egg chair, still awaiting the cover sets, tried to contact them numerous times through online bot, e mail & phone, no response, customer service pathetic, stay away from this awful company.