RAW have forgotten about the customer experience
RAW appear to have lost sight of the user experience in relation to their products.
1) The rolling papers no longer stick.
2) The roach cardboard provided is now of much lower quality, far flimsier. They have new perforations the idea being perhaps to allow the consumer to trim the cardboard as required, but the flimsiness makes them unusable.
3) At the same the outer packaging has been laminated, a marketeers idea perhaps, thus making it unusable as roach material in an emergency
4) The individual roach packs they sell have been notably reduced in size. Not the end of the world but very obvious for anyone using their products
5) Trying to contact Rawthentic.com raises a Windows alert as an unsafe site
Last year they were UK market leaders in my view. This year I'm short calling as they have obviously lost the plot. There are plenty of better products available








