Nothing to do with their service, but I have been a customer of all the top pro audio websites. I went to look for items today from Raycom and saw how clearly they have copied and/or stolen the design... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am disappointed I couldn’t get any help from customer service. I ordered a microphone that costed me $400 but received an empty box and support couldn’t "help me any further", while being unprofes... Toon meer
Bedrijf heeft geantwoord
Thanks again for the fast shipping to Germany. I bought a 3dio XLR microphone, which was shipped to Germany insanely fast. The priceof the mic was also very competitive. I am very satisfied with my or... Toon meer
Bedrijf heeft geantwoord
Having ordered a Zoom F8n with next day delivery I started recieving messages of thanks for ordering, followed by notifications about the transit of my order by DPD. I received a delivery times... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Through its 40 year history of supplying innovative audio products to the film, broadcast and live sound markets Raycom has always considered a high level of customer support and long term after care service as pivotal. Guidance in product choice and a full repair service is offered by the company to ensure our customers are delivered practical solutions they can rely on.
Contactgegevens
Abbey Lane, WR11 4BY, Evesham, Verenigd Koninkrijk
- +44 01789 777 040
- sales@raycom.co.uk
- raycom.co.uk
1,6
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190 reviews
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great products and prices + …
great products and prices + knowledgable and friendly staff.,
6 februari 2019
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Harry,
Thank you for the kind review and order.
Very Best,
The Raycom Team
Amazing service!
6 februari 2019
Review zonder uitnodiging
Antwoord van Raycom Ltd
Thanks for your review and order! :-)
Best wishes,
The Raycom Team
Good honest people giving good honest…
Good honest people giving good honest advice and selling top quality kit at very fair prices
6 februari 2019
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Andy,
Thank you for your order and for your kind review!
All the best,
The Raycom Team
Made a lot of new purchases and…
Made a lot of new purchases and upgrades to my gear recently. Raycom was an excellent one stop choice to get everything I was looking for. Well done Mike.
15 november 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Peter,
We're very grateful that you chose to use our services when upgrading your kit, and having you visit is always a pleasure.
Thank you for the review and continued support.
See you again soon.
Mike & The Raycom Team :-)
Terrific service from the knowledgeable…
Terrific service from the knowledgeable and very helpful Raycom team.
A huge range of quality kit, fast dispatch and good prices.
6 stars!
12 november 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Rob,
Thank you for your kind review and order!
It was great to meet you when you collected the kit and we look forward to seeing you again. :-)
Best wishes,
The Raycom Team
Great service
Great service, very quick and I’m very happy. Thank you
2 november 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Jim,
Thank you for your order and for taking the time to leave a review.
We're glad you were happy with the service & speed of delivery.
Best wishes,
The Raycom Team
Happy customer
Happy customer! Good personal service. Fast shipping. Perfect!
28 oktober 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Anders,
A pleasure dealing with you and thanks for the review & order!
Hope to see you in the future.
Best wishes,
The Raycom Team
Speedy delivery & decent price
26 oktober 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi CC Mack,
Thank you for your review and order! We try to be fast and offer good value were possible!
We look forward to seeing you in the future.
Best wishes,
The Raycom Team
Antwoord van Raycom Ltd
Hi Marc,
Fast - not always but we try our hardest to be & very serious. :-)
Thank you for the kind review and order!
Best wishes,
The Raycom team
Np1 charger blew on a job....had a new…
Np1 charger blew on a job....had a new one delivered day after.
10 oktober 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Noizebum,
Thank you for the rating and review.
We're happy to have helped get you out of a sticky situation.
Look forward to seeing you again.
Best wishes,
The Raycom Team
Great commmunication
Great commmunication, fast shipment, very good prices
22 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Gianluca,
Thank you for your kind review and continued support!
Best wishes,
The Raycom Team
Customer Apeasement fail!
Having ordered a Zoom F8n with next day delivery I started recieving messages of thanks for ordering, followed by notifications about the transit of my order by DPD. I received a delivery timeslot from them which was not met.
I shall not go too deeply into the saga but will say that if it wasn't for a neighbour who was also expecting a package I would never have received my Zoom F8n.
The Zoom F8n receives 5stars. However Raycoms response when I informed them of what happened, and asked if they could get an adequate explanation of events from DPD leaves a bitter taste. Their response: ( I will address this issue with DPD and encourage them to consider a closer control on future shipments.
Had shipping been charged we would of course reimburse the cost. Even though you were not charged we still would like to make a gesture in recognition of the problems experienced.
Please enter the following code at checkout on any future purchase to receive a £10.00 discount, this will cover at least the shipping charge!)
Customer Care should be changed to Cutsomer Appeasement!
22 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Mr Wilson,
Thank you for taking the time to leave us a review and apologies for the delay in responding.
We are sad that you feel we did not provide adequate customer support.
However, had it not been 2 weeks between the issue and you getting in touch with us about it. We would have done everything we could to resolve the issue for you on the day and as quickly as possible. This is frustrating for us as we take customer care & support seriously.
You asked us to explain what happened with the DPD delivery. We did ask DPD to provide details.
However, because of the time that had elapsed between issue and query. They could not provide any detailed information other than the driver made a mistake. We did ask them to speak with the driver for more information but we still had the same result.
Whilst this is frustrating, it is all we could get out of DPD.
We are glad to hear that you are enjoying the Zoom F8N, it really is a great device and we hope it provides many years of happy recordings.
Best wishes,
The Raycom Team
Quick and Competent
Quick delivery and excellent customer service.
19 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Badger,
Thank you for your review and order!
Happy to hear that you were pleased with the service you received.
Best wishes,
The Raycom Team
quick + efficient
quick + efficient. No fuss. Raycom said they stocked the item and they did. Take note other suppliers.
18 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Andrew,
Thank you for your order and for taking the time to leave a review.
We're glad we had the items you needed in stock and able to get them to you quickly.
If there is anything else we can do to help, please get in touch.
Best wishes,
The Raycom Team
Absolutely fantastic service
Absolutely fantastic service. Very happy with my 3DIO binaural microphone ear muffs. Initially thought it would take a couple of days to arrive and then found out DPD would be delivering the next day! Thanks ever so much Raycom. I look forward to shopping with you again soon.
5 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Jason,
Thank you very much for your kind review!
We look forward to hearing from you again in the future :-)
Best wishes,
The Raycom Team
Great service!
3 september 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Bertram,
Thank you for your review and order! :-)
Hope to hear from you again soon.
Best wishes,
The Raycom Team
Great service and quick turnaround :)
17 augustus 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Charlotte,
Thank you for your order and for taking the time to leave us a review! :-)
Best wishes,
The Raycom Team
Quick delivery
15 augustus 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Frank,
Thank you for your order and for leaving us a review!
Best regards,
The Raycom Team
Best price on Sound Devices equipment
Best price on Sound Devices equipment I could find in Europe, and next day delivery. Great.
10 augustus 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Dominic,
Thanks for the order and for taking the time to leave a review!
All the best,
The Raycom Team
exemplary shopping experience
Everything was delivered in time, as well as some extra small gifts :)
All according to expectations, an exemplary shopping experience!
10 augustus 2018
Review zonder uitnodiging
Antwoord van Raycom Ltd
Hi Daniel,
Thank you for your kind words and we're always happy to hear another great customer has had a good experience dealing with us! :-)
All the best,
The Raycom Team
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