Reach Mobile Reviews 604

I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita helped me on the website chat. Reach customer support has always been great. Bebita was particularly helpful, professional, and knowledgeable.

I agree that customer service is usually very good but there are some big problems in my view with this service. #1 if you even think you are going to need international service think again. Every trip I've gone on I've made clear in advance and they have assured me and I have arrived in location with no service. It had taken at least a week in said location with many texts back and forth before it is fixed.
#2 app doesn't work and there is no way to log in because it's never heard of me. My email address is not a customer. So now what? The customer service is nice but I just really don't want basic things to not work. Sorry reach, I wish you were way better. So if you never go anywhere and don't care to check your bill or change your payment info this might work for you.

Website and app issues but excellent customer service chat. Rakhi was very helpful and acct info efficiently updated

They have the best customer service via chat. Very responsive, helpful, knowledgeable people. This time, thank you to Mohammad and Steffy. Honestly, all the people who have helped me over the years have been great.

Their phone and data service is tolerable, not great, but at least for now, will continue to stay with them because of the EXCELLENT customer service they provide.

representative answered my chat quickly and solved the issue without delay

Support is non-existent!

After countless hours attempting to enter the site, I'm told they do not support my phone go to AT&T

I will leave today, but not to his suggestion!

Awful, they won't cancel my account. Keep making excuses.

They do not pay you for internet that you do not use, as was advertised. Websites do not allow you to do anything, but see your profile. Customer rep who I had to call was rude and laughed at me.

They were great for over 2 years. We have a house in the country that only Verizon covers. We both bought phones from Reach and were happy with them. Recently, I found out I had to travel internationally so I tried to contact them. Help was difficult to work with, and finally I was told that anybody with a Verizon-compatible phone could not use international roaming. It would have been nice to know that when they got bought by AT&T, not months later. It's the same old AT&T scam that makes you buy a new phone from them.

I was having trouble with my new phone not getting the best service (calls getting dropped). The team worked diligently to find the problem and make recommendations regarding solutions. They sent timely emails and kept me up to date with their troubleshooting. I will be switching from Reach Verizon to Reach T Mobile in order to access 5G service with our 5G phones. This will also save us money every month and give us more data with the plan I selected. Nadeem was very patient and answered all my questions via online chat. I have ALWAYS received excellent service. Highly recommend this company!!

The patience of the support person as there were issues getting the eSIM QR information transmitted through email.

I'm a Reach customer for the past three years. My phone bill for me and my two children us lower than that of my husband alone on different company. The customer service absolutely rocks: Every time I needed help, I got a helpful and knowledgeable person right away and problems were solved quickly and efficiently. - Today's representative (Meenu) was no exception. Thank you for great service!

I had to get information that was not available online, so I was connected to Zakir via chat. Zakir was very nice and supplied me with what I needed in just a few minutes. I have been with Reach for years and have always been completely happy.

Nadeem was polite, courteous, and quickly took care of my issue!
It was such a delightful change from other major cell phone company customer service.

And emailing a transcript of the chat right after it was closed is such a great idea!
Seems to be a very efficiently organized company.

I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained things clearly. Each time I have contacted Reach I have received stellar service! Many thanks everyone!

Great accountability. The transcript of my chat with a live representative was sent to my email afterwards which is a good sign of transparency with the company.

Tapping the support chat box on the site immediately gave me the option to speak to a human online, and representative Babita was great! It was no problem that they waited make sure my line was successfully activated so I wouldn't have to contact support again.

So far my data is working much better than the other carrier I had!

Pavitar was good at problem solving and figuring out what went wrong.
They communicated clearly.
They tried multiple things and stayed focused on it until it was fixed.

Rishabh The customer service rep was terrific and very well trained. He helped me settle my account problem in a friendly and professional manner. Would recommend people to consider Reach Mobile if they value excellent customer service.

They were tireless in fixing my problem and kept me informed as to their progress.

Sonam was incredibly helpful and professional. I wish all service interactions were this positive. Give this woman a raise!