I would give 0 star if I could - Very disappointing experience with my 16-month-old son
When booking, I had already clearly explained that he had been unwell for over a week, with a persistent fever, yellow/green nasal discharge and yellow/green discharge from his eyes.
I booked a 15-minute doctor consultation for £49. Before the doctor had even seen or examined my son, the clinic called me and said his case would require more time and I would have to pay an extra £40, bringing the total to £89. I agreed because I was worried about my son and expected a thorough examination. However, when they sent me a revised confirmation email with the new fee, I noticed that they had arranged a nurse consultation for my son which was ridiculous! I rang them to say I booked a doctor consultation not a nurse and they changed it back to a doctor appointment straight away. I was speechless on how could they manage their business like that!?
During the consultation, only his lungs were checked. His ears and throat were not examined. We were simply told that a viral infection could cause a fever for up to two weeks and to continue with paracetamol and ibuprofen.
By 30 September, he had been feverish for 11 days and his right ear was discharging yellow/green fluid. Another GP examined him and immediately prescribed antibiotics, and was surprised that he had been unwell for so long.
I am not complaining simply because antibiotics were not prescribed. My concern is that I was asked to pay almost twice the original fee before my son had even been seen, despite the clinic already knowing his symptoms, yet the actual examination was extremely limited.
Very disappointing and wouldn’t recommend to anyone! I have completely lost confidence in this private service! My son was seen by Dr. Bandaru!
