redBus Malaysia Reviews 130

Booked a 5am bus to Klia2 from the Redbus app for SkyBus. Reached the station at 4.30am and was waiting infront of the SkyBus thinking it would depart at 5am as scheduled. Aerobus departed at 5am but SkyBus was still there without a driver. At 5.20am I asked the man with a ponytail at the counter why hasnt the bus left yet,he said it already has. I told him i've been waiting here since 4.30am,no SkyBus left. Then he points to a small sign on the counter that says all bus operators combine their services(which means I was supposed to get on the Aerobus). I asked if I could get on the 5.30am bus since I already paid for a ticket and nothing was mentioned beforehand on the Redbus app about this arrangement,he said cant,have to book again or request a refund online. The ticket person from the bus station didnt care to even ask me if I was here for the 5am bus when he saw me earlier,knowing I was waiting right infront of the SkyBus. Almost missed my flight because of this. Really poor and disappointing service from both RedBus and SkyBus.

Booked the bus from
Kl sentral to seri iskandar, i asked the counter where to wait....i waited at the terminal but the the bus didn't come...after that i was informed i missed the bus because they sent a van instead..... they just didn't bother to help me afterwards....very bad service

Bus Trip to KL was cancelled last minute and then so difficult to contact them for compensation.

Booked tickets to Genting from Penang. Booked Date 29/3/26 but tickets showing 28/3/26.Called the customer service to change the date but due to i didn't pay for the return policy . They are unable to change the date. Rm 120 burn just like that. This kind of attitude will lead to HELL......

No toilet on bus. No stop on 3 hr journey. Driver does not help with loading luggage. Drives too slow...about 80km/hr.

Tidak bersih, kelewatan yang ketara.

DO NOT USE THIS SERVICE.

THEY WILL CHANGE YOUR DATE AFTER YOU’VE PURCHASED WITHOUT TELLING YOU. YOU’D ONLY KNOW AFTER GETTING YOUR TICKET. THEIR CUSTOMER SERVICE IS USELESS DUE TO THE STUPID POLICY. THEY WONT REFUND, WONT RESCHEDULE, THEY WILL BLAME THE BUS OPERATOR.

The App doesn't work. You can't login. They don't send you the OTP by WhatsApp, and even when you decide, disappointed by the email and phone number login process, to login through Google...nothing happens.
A waste of time !
I think they don't want to give you the coupon's reduction you earned with your first purchase.

Worst bus ever (progress liner) the schedule stated the bus arrived at 2pm but the bus delayed until 3pm one FREAKIN hour???i have waited so long from jb to shah alam .should have just discontinued PROGRESS LINER?????THE DRIVER IS STUPID AF PLEASE DISCONTINUED THIS BUSS WORSSTT SERVICE EVER

Charged for ticket no ticket was issued. Their website was janky and kept on stalling. Still have not received refund.

Worst service provider ever. Search a ticket for TBG, and the apps change it to TBS without notifying. They claimed that it was an ‘alternative’. The apps and service is misleading and without passenger concern. Plus the extra cost for compulsary ticket boarding pass at terminal

redBus.my makes booking bus tickets in Malaysia so easy. I love how I can compare different operators and routes all in one place. The website is user-friendly, and I always get a confirmed seat without any hassle.

Never wrote a review but feel I have to. Worst company I’ve ever dealt with. Booked a ticket only to not receive a boarding pass online via email. The app broke and was not able to log into the app. Had to go and print it off in the coach station resulting in me missing the bus as the queues were long.

On Fri (26/12/2025), me & 10 other passengers were left stranded @ Malaysia Immigration. The bus (BDM 5666, I think the alphabets are correct) left without us. According to the bus company, Qistna Express, the driver said he waited for 1 hour & left. LIAR!!! There were 11 passengers stranded. No one knew the bus left until one of us called Qistna Express @ +65 83540307 & I spoke to a lady & she is equally useless. She did arrange for another bus (...1221, I hope I got the license plate number correct) but this bus could only take 7 passengers. There were still 4 passengers. This useless lady said the next bus would be @ 8pm. I do not believe her, after what had happened to us. BTW, I also call +603 27053799, spoke to a man name Aziz. He said he will find out & call me back half hour later. At time of writing this, Aziz has yet to call me back.

I will never ever recommend anyone to use redbus ever again & I will also inform all my friends to not use redbus or Qistna Express.

BTW, when I made the online bookings with redbus, there were no info whatsoever that from Singapore to TBS, there will be transit of bus @ Malaysia Immigration. If I knew, I would never have made this online booking. CHEATER!!!

Perkhidmatan yang sangat teruk, beli tiket jam 730malam, bas hantar ke stesen bas yang lain untuk naik bas yang lain. Tunggu sehingga jam 9 malam tidak ada bas. Bila Telefon customer service, jawapannya sabar ja lah cik...adui mcm ni punya service sangat teruk.

hopeless service, I took bus from klia to KL sentral ,prev exp said you can seat anywhere, so when I took the front seats, they told me to seat at your registered seats . Fine
so on my next trip, I booked the front seats, and shit happened, the idiot at the bus entry said you Can sit anywhere.
This is what you call disgusting inconsistency, INCOMPETENT idiots at the job.
WHEN ARE YOU GOING RO GROW UP AND LEARN TO FOLLOW RULES

Issue: Driver behavior + being left at checkpoint + multiple extra bookings

I had a very disappointing experience on this trip. When we arrived at the bus station in Singapore and were loading our luggage, one of the drivers threw my luggage. I politely asked him to handle it carefully because it could get scratched, but he replied that he didn’t care and even shouted at me. This is not how customers should be treated.

When we reached the Malaysia checkpoint, the driver told us he would wait 30 minutes in front. We cleared immigration in less than 20 minutes, but the bus left us behind, even though we had paid over 200+ MYR for the tickets. There were no other buses to take from there, and we were stuck for almost an hour trying to find other options.

We then booked another ticket for 2 people, but the pickup location was wrong (we thought Larkin was the same as the checkpoint). We waited again for 1 hour, only to realise it was the wrong location because someone had misinformed us. Eventually, we had to purchase yet another pair of tickets from another app, and we literally had to ask another bus company to help bring us to KL.

In total, we spent over 400+ MYR because of this situation. This has been the worst long-distance bus experience I’ve ever had, even though it was only my second time taking this route. I sincerely request a refund for the inconvenience, cost, and stress caused by the drivers and the poor handling of the situation.starmart express Bus number RAV6

no recommended . late inform & but arrive 1 hour after

I use your app almost every month to book round-trip tickets between Singapore and Times Square. However, this time after I purchased the ticket, I was only informed right before boarding that the bus would terminate at TBS instead of Times Square.

If the destination is no longer Times Square, then why is your app still selling tickets that clearly state Times Square as the drop-off point? This is extremely misleading.

What’s worse is the complete lack of advance notification. I was only told at the counter when exchanging the ticket. This left me with no time to make proper arrangements. You should be aware that arriving at TBS in the middle of the night means there is no public transport available, and passengers are forced to take Grab. At that point, taking a flight from Singapore to Kuala Lumpur would have made more sense than using your service.

The most unacceptable part is that your app continues to display and sell Times Square as the destination, even though the bus no longer goes there. This is effectively deceiving customers. I am extremely disappointed and expect this to be addressed seriously.

I purchased tickets through redBus and the experience was extremely poor. The voucher was meant to be delivered within 15–30 minutes, but after waiting four hours (which disrupted our plans), I had to call them. They promised to sort it out and call me back, but never did. I had to ring again and insist they stay on the line until the tickets were finally emailed.

The customer service was appalling, the in-app support was unusable, and we had to try multiple phone numbers before finally reaching someone. Buyer beware!